Norton

Terrible service, I'm not sure what changed but it started dramatically slowing down my computer and deleting things it never should have deleted. I called to cancel and get a refund for the double billing and the remaining months of the subscription and kept being told that I don't qualify for a refund. I spoke to an attorney and legally have a right to a refund for the unused months of service and for them double billing me. I was told to call their *******061 number and after going through all of the loops for that, I was told not only were they not able to refund me for the double billing but they weren't going to refund me for the unused months. I informed the person I have already spoken to an attorney and have a legal right to the refunds as their service has changed and they double billed me. I asked for the contact information to give to my attorney and they refused to provide this to me. They would only give me the case number and "escalate" the issue, no contact information. I'm now waiting for them to email me regarding their decision. I have forward the info to my attorney and reported them to the BBB. I left a review on their website but I noticed they aren't publishing the really bad reviews.

Norton antivirus is a virus. We would need no antiviruses if these companies went out of business because there would be no more viruses taking over our computers like these so called "anti viruses" do.

In a way it pains me to rate this service so low, as I have had good service from them for a long time (almost 4 years). But lately there have been too many changes, and if you dare to complain, you are shuffled around among different people, and left on hold for longer and longer times while the call volume on your phone drops away. Earlier this week, I had the FBI Virus removed, and purchased a 'tune-up" for seventy bucks (I prepaid for the virus removal). When the job was done, I shut down for several hours, then fired up the next morning, and noticed a boot-up time of several minutes. When I complained, I was told that it was probably something else, and I would have to pay another fifty dollars to have it fixed. Say Whaaaaat? So much for their seven-day guarantee. When my subscription is up, I'm gone. I'm going to use a local tech, and learn to do more myself.

I want to find another antivirus like Kaspersky, anyone knows what can I use, I have Norton for two years since I stopped using Kaspersky. Every five minutes popup message warning me for another things that i have to buy. It's the most annoying antivirus I ever have.

Kaspersky is doing it's work without feel it or see it... if anyone knows other software. Let me know

There has been a tremendous turnaround with Norton. A few years ago, I got rid of Norton due to it's unreliability and poor screening for viruses. Also, it used to be next to impossible to remove the program, and they used to sneak it on your computer when you downloaded something else. They have really turned this company around and I give it the highest ratings. Norton catches almost everything, except malware, and is very reliable. I currently use Malwarebytes (Fantastic program) in conjunction with Norton. I have not had one issue since doing this. Both are constantly catching something, and I would recommend using both. POST NOTE: The difference between using the free Malwarebytes and the Pro version is that the Pro version catches malware as you surf (real time) while the free version is an after the fact scan.

Norton works great while it is installed. The only pop ups I got were from them wanting me to buy more of their products but the service was great. At the end of my term I did not want to renew but could not uninstall. Even the instructions which were hard to find was uninstall and renew. After uninstalling I'm still getting pop ups warning me I have no protection. Very disappointed in their tactics. I have no resolution to share to successfully uninstall. It's great if you want to keep it for the life of your computer.