Naio

Ordered from here, product arrived faulty and despite photographic evidence of it being in wrapping and not used they refused to take any accountability and said it was not negligence on their part. Paid £20 for something unable to use and customer service is horrendous, dismissive and unprofessional. Seems from other reviews customer service is awful so buy at your own risk! Would not recommend site and will be sticking to Kiara Sky products.

If i could give 0 i would do so due to the 0 for customer service and the 0 for problem solving. Charged me next day delivery only to send it two days later. Not only they gave a wrong tracking number to DHL when was send with DPD but then tell me 4pm is cutoff for next day delivery then send two days later. If i ordered normal delivery which does not have a cut off i would still receive it same day. No refund for the difference and no service. First and last time. As a salon owner you want to build relationships with distributors and not been moved to the side. Hope you will learn your lesson!

After watching Kirsty Meakin's amazing tutorial videos on YouTube, I decided to purchase some gel and acrylic products from Naio Nails. I ordered them late one Sunday evening and they arrived early this morning (Tuesday). I was able to track the status of my delivery through the DPD app, plus they texted me. One hour slot this morning, so that I knew to expect the delivery. The items that arrived were good value and good quality. They also have an excellent range of products, as is evident on the website and the videos on their YouTube channel. I will definitely be ordering from them again when I require further products or equipment.

I have ordered these products for the first time. I live in Australia and ordered several products online. They arrived within 10 days... amazing... and they were well wrapped and protected. The products are generous in size, are packaged professionally and are so easy to use. I have recommended these to my friend and we are going to do another order together tomorrow... love the tutorials on FB/ utube and will continue to order these products in the future... thank you so so much

I ordered with the promise it would be shipped next day, After calling and mailing it was finnaly shipped after a week. They didnt send me a tracking number and I wasnt completely sure they really shipped it. After being promised the tracking number countless times I never got one. It finnaly arrived today after 3 weeks. I didnt even got the stuff I wanted. I was missing a brush and instead I got a lott of random crap. The emails take forever to be responded too and the people on the phone have no cominucations skills whatsoever. Will not buy again.

I finally decided to make a purchase from this company after watching their YouTube channel for months. Although I only purchase a little under $10 (USD) worth of product, I ordered anyway with the $20 international shipping charge. I was very excited to get my package in only 5 days. I opened the very well packaged items, only to find the bottle on Acid Free Primer was completely empty. Nothing had leaked - it was a bottle that had never had anything in it. I took pics and sent an email to customer service. I did receive a response the next day - with an offer of a discount on a future purchase. I told them I just wanted what I ordered sent to me. I was then told that it was not an option - only a refund or discount because of the price of the item. It is not my fault they sent an empty, unused bottle and they should correct their mistake. Not my problem that it would cost them to ship it...

I asked for a refund and have now vowed to NEVER do business with this company again.

**I ordered the Acid Free Primer ONLY because they were out of stock on the regular primer, which is what I wanted.

I literally could go on and on all day about how amazing these products are. Naio Nails is UK based, and I am in the US, so when I placed my first ever order with them, I actually expected shipping to take a couple weeks. NO! From the time I placed my order to the time it arrived on my doorstep was FIVE DAYS! Amazing! I am a "hobby" nail tech (I went to school for nail Tech but was unable to go for my license due to family issues) and used to buy my acrylic products from Sally's beauty supply. I will NEVER buy acrylic products from Sally's again! Naio products are SO much better quality! With the store brands, I always had issues with lifting within DAYS of application, no matter what I did. I thought I was the problem, until I used Naio Nails max Adhesion monomer with their soft beige acrylic powder. I'm on week 3 of a beautiful set of nails that have not lifted even a hair's worth! Soft beige is my absolute favorite color now, it will forever be my most common base color. Everything was carefully HAND packaged and wrapped for protection during shipping. I had no problems with breaking or leaking except for a very very small amount of clear acrylic powder, but it was wrapped separately (all items were) so it didn't get all over everything else and cleaned up easily. Using the acrylic powder and monomer was like a dream. It was very silky and easy to work with. I one thousand percent will be ordering from them again! This was literally the best experience I have had with any online order I have ever placed.