MyKnobs

After being incredibly excited about our purchase, and it taking weeks longer than promised, the wrong item was sent. We were required to return the wrong item prior to the new correct item being sent and were not refunded the return postage. Very disappointing indeed.

BUYER BEWARE: I am a licensed GC home builder in Santa Monica, and this scam company (myknobs and emtek) sent me fhe wrong lockset, wrong finish, and refuses to accept responsibility. Their customer service is extremely rude and unhelpful, and the hardware they sell is absolute junk. Dont waste your money, you will be dissapointed in the end. You will have better luck online with Home Depot, or Amazon, or through a more reputable seller like schlage, or kwikset. Avoid any seller using Emtek as a supplier, you will be in for a massive headache, trust me from my terrible experience. Good luck consumers.

This company is terrible, I paid $12 and cents to return they garbage, they didn't provide no return label when they sent me the wrong products, I ordered " black matte finish bar pulls "but I got something shiny, the customer service is terrible, they only except return packages from ups or FedEx, you have to wait three days to get an approve email, you have to email the receipt to@ *******@myknobs.com to show you really email they products, 10 days to wait to processing for a refund if you qualify for one. My mistake I didn't check any reviews for myknobs.

If you're a residential customers who doesn't shop for hardware regularly, beware. I now know they're a broker and my order of 5 knobs (samples) would arrive from their many vendors. Each vendor charges $8 shipping. My free shipping code only got me free shipping from one vendor. So I cancelled my order. Once I saw it was fulfilled, I called twice to see what was happening, but everyone had a different story. They have no control over orders. I received all 5 knobs and was told then realized it wasn't worth sending them back — paying shipping and restocking fees for two. This is not how to keep customers.

MyKnobs is a drop shipper, something I discovered after placing my order. While being a drop shipper is acceptable, a company must take responsibility for the products they sell, especially if their supplier fails to fulfill the order correctly.

I ordered a $364 Emtek handleset with a "Right Handle" configuration. Instead, they sent me a "Left Handle" configuration. This is problematic because I have double doors, and the "Left Handle" configuration prevents the other door from opening.

Despite clear evidence that I received the incorrect handle, MyKnobs only offered a return if I covered the shipping costs and paid a 25% restocking fee. They placed the blame on Emtek, refusing to assist further.

To rectify their error, I'd have to pay over $100. Regardless of whether Emtek is at fault, I made my purchase with MyKnobs, and they should uphold their responsibility to their customers.

Purchased 3 door knobs in July. The status said "sent to warehouse" for weeks. I finally called and they told me they were on back order until September 19. I called on September 23rd, was told they'd try to find out from the status from the manufacturer. No word. Called again 3 times. Was finally told they were back ordered until October now. Finally asked to cancel the order and they told me they would put in the request with the manufacturer to cancel but no guarantees, it's up to them. Oh, OK. Try me, will dispute the charge with my credit card then. I'm not waiting 6 months for 3 door knobs I can buy elsewhere. Buyer beware.

I purchased one cabinet hinge from Myknobs along with one cabinet hinge from four other companies in order determine the best match with my new gold knobs. When matching hardware, this is a common thing consumers do. Their hinge did not match the best along with three other hinges. I had no problem returning any of the other hinges. However even though my purchase was within the 30 day window, Myknobs refused to allow me to return the product because I installed the hinge to view it with the cabinet knob. Again this is something I did with all the other hinges and typical for consumers to do when they purchase a sample. I will never purchase from this company again and do not recommend them due to their poor understanding of customer needs and poor customer service.

Myknows works with vendors who supply the knobs, but when somethig must be returned, myknobs waits to get their credit from the vendor before paying you. It took almost four weeks for mine. Makes you question their financial strength.