MotoCMSReviews 98

There is no more maintenance for MotoCMS 3. I had a lot of problems with their STORE version and spent a lot of time with support, without any results. Waste of time, waste of money and loss of credibility in front of my client. Do not buy this product!

They did not install a page block that was promised about 4 months after go-live. After the installation, we crashed. Their "fix" was to change our URLs and got rid of our SEO optimization. The change also made the website unstable with long load times. Multiple back and forth every time they would blame our hosting company. We would go back and they would show proof it was not on their side. The site crashed again in April and we were forced to move and redo our complete website with all content lost. Do NOT recommend this solution at all.

I like their products, but their customer service is the absolute worst. I consistantly have issues with templates installing, even tho I do it exactly how I am supposed to, they tell me its my server (ya, ok) and then they take days (typically 3 -5) to actually get a usable response out of them

Purchased template a couple of days ago and tried getting it to work on a local VM but was unable to get it working. Always file/folder permissions problems ( even though permissions were set correctly). Moved it to 'live' server as instructed by support, but ran into some problems during installation ( initially sql related). Reached out to support again and they were able to help get it working rather quickly. I am now working with the template, learning the ins and outs of it. Hoping all goes well from here on out.

I have not had the best time with motoCMS. The manager has been arguing with me for 2 weeks regarding a refund on a template that I didnt end up needing because I needed a template that was eCommerce compatible-- long story short we are still going back and forth regarding a $200 refund for 2 ENTIRE WEEKS! The sales rep I spoke to told me that "in case I wanted to get a refund, the exchange offer would not work for me." Never was I told that a refund wouldnt be possible, but now that I have purchased 2 templates, one that will have ZERO use for me, im just expected to know that I wont be receiving my money back! Sooo annoying. However I had a great experience today with a very patient and thorough sales rep that answered every question I had. If only I would've had this same sales rep the first time I hopped on MOTOCMS, maybe I wouldve been explained to that they do not offer refunds and I should NOT waste my time and money purchasing a second template! Thanks for the help John.

I am profoundly impressed by the customer service and how they called me less than 20 seconds after entering my phone number even if a small network problem hindered us from hearing each other correctly, they quickly offered to continue through the chat and correctly addressed all of my concerns.
As for the product, It is beautiful, fast and suits all of my eCommerce needs.
I am still in the trial period but I am already convinced it would be a good investment.

I am setting up my new template. I have not done this for the last 10 years, so the basic terms are a bit foreign to me. BUT, every little click and command is VERY important. So, as I go through all of this, I have had some simple questions, but they were important simple questions. Sam Clayton and the team was as responsive as possible. It was like he was sitting on my shoulder. IMMEDIATE solutions and NO WORRIES, at all, from me, as I step through these items. I have 12 more licenses to launch, with this single Template design, so I may get the hang of it by the time I am done. EVERYTHING is being written down, for the next launch. Very easy, so far. Very glad I selected MotoCMS. They changed my CMS template to the CMS3 format and installed it into my host, so no warries, mate! Thanks, yal!

I am very impressed with the level of service that I received today (and, very grateful) to John Novac at MotoCMS, and his team. They got two of my websites back online within a couple of hours. They were offline because my hosting service provider upgraded their server and only PHP 5.6 and 7 were supported. They did everything from behind the scenes while I was at work. For my customer, I looked like a hero! After they finished the work, their email to me was detailed. John even provided screenshots of the upgrade and versions. Going forward, I am going to be recommending MotoCMS as the place to go for web products. This put them in a "golden status" in my mind. I will buy their products from now on. They support you long term. Thank you, John and Team. That's all for now. Al Chiang, Santa Clara, Ca

I had a few questions about installing my website template. Sam was very helpful and even help me do it and pinpointed what I did wrong and corrected it. I am very pleased!