We bought our kids a go cart for Christmas and it won't work. They sent the wrong battery twice and won't help us diagnose the issue. They won't respond to emails or calls, only ship new batteries. We jumped the first one and it turned over but died mid run and they refuse to help us. This company is the worst I've ever dealt with. DO NOT BUY FROM THEM! We want a refund and they have ghosted us.
DO NOT purchase anything as a Christmas gift or birthday gift from this company. Received a go kart that had a bad carburetor that was supposed to be a Christmas present for my six year old. Submitted request to tech support on Dec 17. Scheduled a consultation for Dec 21 and no one called me. Called several times, left voicemails and sent emails. No one called back until January 5. Needless to say I am not happy with my experience. No one offered any help to resolve this problem in time for Christmas. Received a carburetor from them on Jan 12. The only solution they offered was sending a new carburetor, no care or concern with my kid not getting what they wanted for Christmas. Will never buy from here again.
Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.
This go-kart has turned weekends into non-stop fun for the family. It's super reliable, easy to drive, and just the right size for both kids and adults. Everyone wants a turn, and it's been holding up great.
Bought the Sand Sniper for weekend adventures, and it's been a total blast. This thing is a monster in the sand—handles like a champ and the ride is smooth as butter. Can't recommend it enough if you're into off-roading!
Got this go-kart for some family fun and it's been a hit. Runs well, pretty easy to maintain, and the kids love driving it around the yard. Good stuff.
Seriously, this UTV rocks! Took it out for some dune bashing last weekend and it handled like a dream. So much power and super comfy too. Best purchase ever.
Love zipping around town on the new TaoTao Thunder. It's super stylish and gets great gas mileage. Perfect for daily commutes and quick trips. It's light, nimble, and just fun to ride.
Every know and then your going to run in to a problem with ordering online. Take to them how you want to be talked to. Give them time your not there only customer. Give peace a chance don't go 0 to 100 on the phone not everyone hears what your thinking and no one can read your mind.
It took 35 days to ship. Missing the battery on one bike. The other was missing so many nuts and bolts it cost me an additional $60. Also no brake fluid in one bike.
The bikes run good, just buy them from another place.
Overview
MotoBuys has a rating of 2.9 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MotoBuys most frequently mention customer service, tracking number and credit card. MotoBuys ranks 5th among ATV sites.
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- Auburn, WA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We are sincerely sorry for the inconvenience and disappointment you and your child experienced with the go-kart purchase, especially during the holiday season.
We understand how frustrating it must have been to deal with a faulty carburetor, and we deeply regret that our response time was not up to the standard you expected or deserved. The delay in resolving the issue and the impact it had on your child’s Christmas is something we never want our customers to go through.
While we were able to send a replacement carburetor, we recognize that this did not fully address the timing and emotional impact of the situation. Your feedback highlights an important area where we need to improve, and we want to assure you that we are taking steps to prevent this from happening in the future.
We appreciate your feedback and hope that you will consider giving us another chance in the future.