website thubmnail of Moonfruit

Moonfruit

How would you rate Moonfruit?
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GB
1 review
3 helpful votes
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JUST DONT!
April 2, 2016

Been with moonfruit for years. At some point in the last couple of weeks they deleted my site. Before deletion it was no2 on page 1 in Google search results, now its not even ranked on Google at all.

Their email response (after more than 24 hours) stated that my subscription had expired. I had absolutely zero contact from them prior to this to inform me that renewal was due, and for the last 8 years they have taken payment automatically.

Don't expect a speedy response from customer services even if they know your business depends on it (they only communicate by email or Twitter)
It's been 3 days since I contacted them and my website is still down

Date of experience: April 2, 2016
Utah
1 review
2 helpful votes
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This company deletes sites without any prior warning regardless of how much time has been put into the sites and how valuable they are.
Also, it recently began to force users to pay to keep their free sites, otherwise they will be deleted. This is an extremely scummy business move and it alienates a large proportion of their user base, making them unable to continue to use the service at all. Myself included.

Date of experience: August 29, 2016
Canada
1 review
0 helpful votes
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Worst
November 8, 2020

Moonfruit used to offer free service if you kept their domain in your URL. Cool... the they started charging for service... OK, now when they demand we upgrade they have bots inIndia not responding, or sending automated responses mirroring their email. Sucks

Date of experience: November 8, 2020
GB
1 review
0 helpful votes
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Dead in the water
February 26, 2021

Moonfruit has rapidly move from being reactive and useful to worthless, thanks to its complete failure to move with the times and create an editing system that does not rely o the now dead Adobe Flash. The "interim" fix to uninstall old Flash and then install from very dubious providers a new form of Flash (which according to Adobe is unsafe and insecure) is complex and dangerous. From being a fast-service company to a non-responsive, unhelpful offshore host under Yell (an equally unhelpful and rude company), Moonfruit is to be avoided at allcosts.

Date of experience: February 26, 2021
New York
9 reviews
10 helpful votes
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The layout is a little confusing, doesn't use conventional buttons, so it was hard to get back to the home page. The "home" on the blog site brings you to blog site home. Should have a phrase "main home page" and link in left column, I would make it the first one, in the blog site.

Date of experience: July 21, 2010
Pennsylvania
6 reviews
12 helpful votes
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I used this self editing web design site to build my own personal website. The usability of the site is pretty good and its very simple and easy to design your own site and make changes after that. I would recommend this site to the average person if they are interested in building a site online. Oh and you do not need to know HTML/CSS code to use this.

Date of experience: April 9, 2011
GB
5 reviews
9 helpful votes
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Not a bad website on the whole. FREE - Do not upgrade there should be no need. I once built a website free, upgraded, then stopped because it wasn't going aswell as I would of wanted it to. They then deleted my free website and I lost everything I worked on.

Date of experience: July 17, 2012
Nevada
1 review
2 helpful votes
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Suposidly built free website that can not be accessed on the net. It appears i have to upgrade (pay) to even be able to communicate with there support team.
Have seen to many scams of similar type offers that I will not pay to have access to email or support. If U can't even e-mail A co. Then I would venture to guess U may already be dealing with a fraudulant entity. M. S.

Date of experience: August 6, 2011
Florida
3 reviews
4 helpful votes
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Moonfruit seems very easy to navigate and has a wide variety of templates and designs. It is free with the option of paying for premium, and the overall layout of the website is very appealing and stylish. I like how easy it is to create a nice website without having it look unprofessional or sloppy. The first thing seen on the homepage is the option to click a free design and get started. I like that it is a versatile site used to create both typical websites and also blogs on an easy level.

Date of experience: July 9, 2012
GB
1 review
3 helpful votes
Follow Clive C.
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Moonfruit will automatically take your annue fee from your bank but they will NOT automatically renew your domain. If you dont renew on-time you will lose your website and emails plus the emails settings. You will then have to pay a higher price to renew your domain and then waste time setting up the emails again.
The other problem with Moonfruit is NO telephone line to call. You will have to email them and await your reply. Not good if your website and email are down!

Date of experience: May 27, 2014

Overview

Moonfruit has a rating of 1.9 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Moonfruit ranks 139th among Website Builder sites.

service
2
value
2
shipping
1
returns
1
quality
2