Monster Scooter Parts

I purchased a switch, my pack slip had a different part number than I purchased but it looked correct. Installed it and it was completely wrong. Told their "customer service" of the problem and they took zero responsibility- and they wanted me to send pictures to prove my issue. I ended up paying for three wrong switches and freight - they suck at taking care of issues. I will never use them again and recommend no one else does either. Junk company!

I purchased a wheel assembly for an electric bike that has only 1 style of connector. They sent me a different style. They took 25% of the purchase price! This website is such a scam. Steer clear of it!

Send a poor quality sea cover… It didn't fit the chair… It was so bad that I chose to leave the ripped cover on instead of the cover that they sent.
Customer service was terrible!
Charged me $35 to return a $65 item
Lesson learned!
Only order from Amazon!
Stay away from this scam of a company!

Searching the internet for a pair of arm rest replacement pads. Price/ per pair ranged from $9.99 and up. I shared the link with my boss and the office manager who approved the purchase of one pair for $11.99. Monster sent only one armrest. I then revisited the site only to find the image of the pair had been removed and replaced by a pic. Of one single pad. It's going to cost more than the purchase price to return this useless item. What a waste of time and money.

I purchased some parts for my Scooter.
The items were not as advertised and didn't fit the scooter.

When I tried to address that with customer service I was just given the run around and rude responses
Then finally advised the cost of the return label would be almost as much as the parts themselves.

A total scam of a seller.

From their chatbot: To find the right tires that fit properly, it's important to consider the Bead Width, which is the distance between the inner parts of the rim flange. If the rim is too wide or too narrow, the tire may not fit properly.

Bead width is not listed in descriptions of products on website

Customer service response when asking: All the details regarding our parts are available on our product pages. If you require additional information not listed, it may be due to limitations in the information provided to us or because certain details are proprietary to the manufacturer.

Horrible return policy with restocking fee and chargeback on shipping

My part was ordered on 9/11/22. Finally re eived the CORRECT part on 12/15/22. Poor disabled man had to wait 3 months to get his scooter up and running. Company kept putting the blame on the manufacture "Golden technology" Very poor service will never order from monster again

Made a purchase on the 3rd of April and yet i haven't received the three items i paid for, i called twice to verify any new updates and received nothing but rude and sarcastic attitude from the second called made.

Since when it's a wrong thing to call for any new updates in regards to any purchase made by any consumer.

Special order or not, still is a good idea to call and verify any new updates on purchases made on any items.

If i don't receive the items i placed this month, then i will have no choice but to file a lawsuit against this company to get my full refund back.

The parts that they list on there website is not what you receive. I ordered a 24v controller and received a 36v controller. So I contacted Customer service wasted a lot of time and they admitted the controller won't work. So they told me they won't pay the return shipping but they will will wave the restocking fee. What a joke I would rather throw the controller in the garbage then send it back to these clowns. They told me I should have read the terms and
Conditions. I even sent them the pictures but they told me according to there policy the part
Doesn't have to match. I never dealt with such a crooked company in a long time.
The company should be held liable for running such a decetive business.