Monoprice

I've bought several speaker sets, as well as mounts and cables from Monoprice over the years. Never again. My order has sat around for 2 days without shipping out even though I had to pay for shipping. If I ordered off Amazon I would've gotten my package no later than today with free shipping, yet Monoprice hasn't even shipped my order yet. I even posted on their Facebook profile and emailed them twice. They posted on Facebook after I made my comment on their profile page, but CHOSE to ignore me. The first email I sent was ignored. Monoprice has definitely gone downhill recently. It's now risky to order from them.

Over and over again, my Monoprice cables fail after just a few months. They claim to have a lifetime warranty, but they don't honor it. They just ignore customer emails so you can never get anything replaced. So far I had 3 iPhone Lightning charging cables fail in under 6 months and they replaced none of them. Most recently I had an HDMI cable fail after just 4 months and they blew me off there too. Monoprice are FRAUDSTERS. I won't buy any of their products ever again.

If I could leave less than 1 star I would. I have never had issues with Monoprice so I felt confident in buying 2 large 15 inch powered subwoofers. After about two weeks of use both of them stopped working. They wouldn't ship new ones until I shipped the old ones back and I no long had the boxes they came in so I had to spend 60 bucks buying boxes because they wouldn't trust that I would ship the old ones back, what would I do with non working woofers? So, I get the old ones shipped back and 5 months later I finally had my woofers. Great! I get them out of the box and they were damaged and not just a little bit, I emailed the company and nothing. They won't get back to me anymore and in looking these woofers it seems they sent me used woofers and the faceplates were broken off of both of them. I have emailed several times and called and I just get the run around and they won't send me new woofers now that I kept the boxes this time. I blew crazy money for something that I can't use now. I have never had issues with Monoprice before which is why this is so disappointing for me. I lost a brand that I trusted and they don't care.

I placed a replacement order back in August of 2023 for a BT-205 headset. They sent me the replacement order. However, right off the bat, I had problems with the product. I would charge the headset, then 3 hours later after use. It would tell me I needed to charge it again. This continued for a months. Now, it's December of 2023 and the problem has continued and gotten worst. It's now telling me after 1.5 hours that the headset needs to be charged. I said ok, let me call Monoprice to see if they will send me a replacement since I'm having such issue. I called and the customer agent tells me that the replacement only covers from the original date of purchase. It does not cover from when you got the replacement. Say what now? I've never heard anything so ludicrous in my life. Then she offers me 10% towards another headset but does not give me the coupon code nor did she email it to me. Go figure!

Ive Been a customer for over 15 years. Their product quality & warranty is just spectacular, Hands down! Buy with great confidence and make an account (free) to track your lifetime orders and warranties. No need to keep receipts!

They gave the wrong address to the shipper, so it's been a few weeks waiting for iPhone cables. They messaged back promptly and did ship things again and rectified the problem. Not a lot of initiative at first.

I was ordered new monitor with promo code -30%.
He charged me, confirm my order.
After some time - cancel my order.

Message from monoprice:
This order has now been cancelled and cannot be reinstated. If you would still like to place a new order for the item(s), please go to www.monoprice.com and re-order. You can also use the quick buy feature to input the PID#s and quantities of the products you are purchasing from the following link.

I will never buy here nothing.

Update: Worked with Laura P to reach an agreeable solution to my original problem. It took over a month to get here, but I'm pleased with the outcome. I appreciate the effort.

Ordered some headphones from Monoprice. Took them eight days after I ordered (and they charged me) to inform me that the item was out of stock and that I'd be refunded in 2-5 business days. Form letter. That's it. Called CS and was told the same. Here's an idea, charge people when you ship the item like reputable retailers. If you're going to take my money for a period of time without providing the agreed upon goods, at least pay me interest.

I'd shared this review on other sites and was asked to email escalations at monoprice.com. I did so twice and didn't receive a response. It's been two weeks since the first email. Worst customer service ever. Don't ask me to contact you and ignore me.

Bought a pair of Monoprice 18" speaker stands from Amazon. Didn't order from Monoprice because the last few times I did I was assaulted with numerous marketing spam emails. Unsubscribing didn't stop them.

Package delivered unopened and when I did I found parts missing from the sealed parts bag.
Apparently the person at the great Chinese speaker stand company sneezed when loading my parts bag.

Called Amazon and they were willing to pick up the heavy box, return it at no charge, and send another box. Seemed like a lot of work, time, and money wasted so I called Monoprice.

The CS agent said "we don't supply parts" so call Amazon.

So if Monoprice doesn't supply parts what good is their "lifetime warranty" on these speaker stands and their other products? Monoprice used to be an honorable business... not anymore.

I bought some lighting and other items from these guys, including 100 ft of CAT5 for just $5. Most things that I've purchased have been probably under 20 bucks and they've all been good, so at least for inexpensive items you can't beat these guys. Sadly, people have a tendency to do reviews when they get mad about something and they've had a bad experience, so there are a lot of negative reviews here but they sell millions of products a year so keep that in mind