business logo of Missguided
missguided.com
casual, chic, evening & party womenAge 13-18, 19-25 $
Write a Review

About the Business

Missguided is a fashion-forward brand specializing in women's clothing and accessories, offering trendy designs at affordable prices. It revolutionizes online shopping for modern women, making it the go-to destination for stylish pieces. Subscribers gain access to exclusive offers and can also shop Missguided products on Shein.com.


missguided.com
UK
Missguided is part of Shein
Founded in 2009
Clothing item from MissguidedFashion apparel by MissguidedMerchandise from Missguided clothing lineMissguided fashion product

Business Highlights

General

Parent Company: Shein
Year Founded: 2009
Target Gender: women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: not free
Return Instructions: returned items must be in their unused condition with the original packing
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: casual, chic, evening & party
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Zip Pay

How would you rate Missguided?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Missguided has a rating of 2 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Missguided ranks 1070th among Women's Clothing sites.

service
11
value
11
shipping
10
returns
10
quality
11
GB
12 reviews
10 helpful votes
Follow Taja.Mamoyo ..
Unfollow Taja.Mamoyo ..
Send Message
Share Review
Report Review

I bought my fav co- ord of the year so far! It's the oversized denim co-ord with slouch jeans. The fit is perfect and true to size. I'm so happy with this purchase! The total cost was £53.60 - great value for money!

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
Follow E T.
Unfollow E T.
Send Message
Share Review
Report Review

Issue with refund
November 5, 2021

I sent 2 parcels together with Hermes as a return, received 1 email regarding a refund for 1 item however I have not received anything for the other.
Upon contacting Missguided I was told one parcel had not reached them yet despite me having tracking information proof stating that in fact, it had, on the same day as the other return.
I was told to wait an additional unnecessary 10 days just to contact them again about the same issue and will most likely be told the same thing. Avoid.

Date of experience: November 5, 2021
GB
1 review
2 helpful votes
Follow Abbie M.
Unfollow Abbie M.
Send Message
Share Review
Report Review

I purchased the babe power perfume and it smells really nice I like the perfume however the design lets it down.
It's like a can bottle and every time you spray it
It gets stuck making it hard to use.as you can see in the video it gets stuck and it's abit annoying

Loading...
Date of experience: May 16, 2023
GB
1 review
0 helpful votes
Follow Sophie W.
Unfollow Sophie W.
Send Message
Share Review
Report Review

Will not accept my order
October 30, 2021

I have attempted to make my order multiple times. Customer service has blamed the bank, I spent an hour on the phone to them everything was all fine. Tried to make the order again it cancelled yet again. They told me to try different browser etc thing I had done previously. Tried again no success. Awful customer service. I'll not be shopping here.

Date of experience: October 30, 2021
Georgia
1 review
0 helpful votes
Follow Hannah W.
Unfollow Hannah W.
Send Message
Share Review
Report Review

The clothes are of terrible quality. I ordered 7 items. I didn't receive 1 and returned the other four due to poor quality and fit. It took my order 2 weeks to get here, and I am still waiting on a refund. I returned my items 2 weeks ago. Do not order from Missguided.

Date of experience: March 15, 2022
GB
1 review
1 helpful vote
Follow Nunzia D.
Unfollow Nunzia D.
Send Message
Share Review
Report Review

Cheap quality and fake size.
July 26, 2022

I did two orders one with the 80% and the other one with the 90% off I received them after 10 days ish but I am returning most of them as the quality is awful, they look like Chinese clothes and the sizes are fake. I received items that were supposed to be a size 4 that are way too big and my best friend received items size 10 that could barely fit me that I am size 4. Lots of items missing or they are also sending the wrong items. I am really disappointed as I used to shop at missguided in Westfield and the quality was much better and they were trie to size. Well, I bet I've got what I paid for.

Date of experience: July 26, 2022
GB
1 review
0 helpful votes
Follow Felicia S.
Unfollow Felicia S.
Send Message
Share Review
Report Review

Terrible company
April 17, 2022

Avoid buying anything from this company!
I am having a nightmare trying to get refunded for a returned item. They do not adhere to their own rules on returns and refunds, and just reply by email with wish washy replies. When I opened a case with resolver, they don't even reply via them. They say they are 'unable to reply via resolver,' which is untrue. They are really dishonest traders. If you want to avoid a stressful transaction, then avoid this company at all costs.

Date of experience: April 17, 2022
GB
1 review
0 helpful votes
Follow Karen H.
Unfollow Karen H.
Send Message
Share Review
Report Review

Returns
June 7, 2022

I am absolutely appalled that I cant speak to anyone or return my goods, what an unprofessional organisation, anyone looking to purchase from this company think again you don't get any help or guidance what a sham company...

Date of experience: June 7, 2022
GB
1 review
1 helpful vote
Follow Marian B.
Unfollow Marian B.
Send Message
Share Review
Report Review

AVOID
March 4, 2022

Three days to send and three weeks to get my return. Disgraceful and still another five days to get money in my account. Bring back Pony Express, cheaper and probably faster. Transaction to SheIn to send and a return took 10 days. Says it all. Used to be a good company, but gone to the dogs

Date of experience: March 4, 2022
Greece
1 review
0 helpful votes
Follow Mik A.
Unfollow Mik A.
Send Message
Share Review
Report Review

I lost my money
June 18, 2022

I send a return package back to MISSGUIDED. After a month I had not any information about my refund. I contacted with them and they said that they are in no position to honor my refund and I should contact my bank. My bank has nothing to do with this issue and can not do anything for me to take my money back. They just stole 80 euros form me. DON'T BUY AGAIN.

Date of experience: June 18, 2022