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Mirraw

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Virginia
1 review
1 helpful vote
Follow Sarra S.
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They are big cheaters,i ordered a dress from them and i request for standard stitched...but they sent me dress with diffrent fabric and material from the one i saw and i chose...and thier rules isnot refundable...

Date of experience: February 20, 2025
Connecticut
1 review
0 helpful votes
Follow Safaila K.
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Terrible, terrible, WORST SERVICE EVER! Their product is of poor quality and does not match with how they display on their website. PLEASE DO NOT USE THIS WEBSITE AS THEY ARE DECEPTIVE! I ordered 4 items (A,B,C,D). Item (A) was no longer available and they pressed me to find a replacement which I did and it was $7 over and they wanted me to pay the difference even though they caused me inconvenience and I had a 15$ coupon for spending $125. At the end they refunded me for item (A) after 3 weeks. Item (B,C) were delivered very late and were of poor quality and did not justify the price tag. I received a delivery confirmation email for items (B,C) being delivered and ordered completed. Now I had not yet received item (D). I get an email saying that I needed to return item (D), the email contained steps on how to return with the return label. They also went and added item (D) to the previous delivery confirmation email of items (B,C) which were delivered. This all happened in one week. I responded to them and they send me the same message. I was so frustrated and responded again breaking down the entire situation. They responded saying I was refunded but not how much and they didn't even explain as to what happened to item (D) or why was it falsely added to the previous delivered confirmation email of items (B,C). I'm still in the middle of this process and it has been very exhausting. They deleted my review I left on their website and I 100% believe that they are buying good reviews!

Date of experience: March 10, 2025
Sweden
1 review
0 helpful votes
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Very bad quality
February 11, 2025

Bad experience, very low quality and bad service. Talked with customer care. No help.they should focus on quality instead of advertising

Date of experience: January 21, 2025
Texas
1 review
0 helpful votes
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BAD EXPERIENCE at Mirraw. I ordered 2 kurtas based on the size chart. They sent me smaller sizes. When I contacted the customer support, they asked me for measurements. Made me change my tape measure 3 times because it did not have 8 markings per inch where mine had 16 markings. For crying out aloud, an inch is the same on all tape measures. It's been 3 months and I had sent pictures multiple times showing the measurements on the garments with my new tape, and compared to the size chart for that garment as per my order. They insist that 16.5 in is the same as 19 in for the shoulder measurement on their chart. They keep saying they escalated it but I get the same response. They are crooks and they cannot accept that they made a mistake. Please can you share the CEO number so we can bombard them with how bad their service and quality is.

Date of experience: November 8, 2024
New Zealand
1 review
1 helpful vote
Follow Chetha V.
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I am extremely disappointed with the service and product quality from [Company Name]. I ordered a saree that was advertised as dark blue, but what I received was a completely different color—pure black—and the quality was far below what was promised. To make matters worse, the company has been unresponsive to my request for a full refund, despite my numerous emails explaining that this was not my mistake, but theirs.

I understand their policy on non-returnable stitched items, but this situation is different. I received the wrong product and poor quality material, yet they continue to offer minimal refunds (starting at 10%, then 15%), which is completely unacceptable. Why should I, as the customer, be penalized for an error on their end?

Their lack of proper customer service and failure to address the issue has been incredibly frustrating. This is by far the worst company I have ever dealt with. I would not recommend them to anyone based on my experience—buyer beware.

Date of experience: October 8, 2024
Australia
1 review
0 helpful votes
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Do not trust MIRRAW
September 6, 2024

Do not trust MIRRAW. They supply very poor quality materials. I had return two items recently, now struggling to get the refund. Each day I am receiving email from MIRRAW with different stories about my refund. The return post tracking says item delivered. However MIRRAW create stories each day delaying the refund. Return postage we have to pay from our own pocket which MIRRAW will not refund. So please do not engage MIRRAW. It is waste of money and time.

Date of experience: September 6, 2024
New Jersey
1 review
2 helpful votes
Follow S G.
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No inspections before shipping. All 7 items were incorrect. Customer service doesn't pickup phone. No resolution whatsoever. Do not order from this site. Order Number:- M*******

Date of experience: September 7, 2024
BN
1 review
0 helpful votes
Follow Customer from Brunei G.
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I recently bought a saree, but it was of poor quality and not worth the price. After purchasing it, we found several sites selling the same design and saree at a much lower price. Additionally, they messed up the delivery. After communicating with both the seller and the courier service, we were informed by the courier service that due to a technical issue, the package was sent back to the shipper. Upon my request, they resent it through DHL, which I received in a few days. Based on this experience, I don't think I will buy from this site again.

Date of experience: June 24, 2024
Australia
1 review
0 helpful votes
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I received the product but totally different product. Even blind people can figure out this is not the same product with the same quality. Might be similar in structure. There is no way I am satisfied, I paid big dollar for this and I am not gone get it wasted. I am gonna complain every where and give negative reviews unless they send me the same origin

Date of experience: May 2, 2024
Mirraw M. Mirraw Rep
11 months ago

Dear customer,We are extremely sorry for the inconvenience caused to you. We are unable to fetch your Order Id through the details present on this conversation request to please share an Order Id starting with the letter "M" followed by 9 digits.Be assured we are here to assist you with your query.Thanks Team Mirraw.

California
1 review
1 helpful vote
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Horrible experience
June 19, 2024

I ordered a 3 piece suit from Mirraw and the kurta top that I received was a fraud. The neckline did not match the picture they had on their website, the pants was short. The status of my order did not change to "delivered" for the longest time, so I could not put up a returns. When I contacted Mirraw, they kept advising me to check after 48 hours. This went on for almost a week. After which, Mirraw refused to acknowledge that the outfit I received was a horrible copy of the outfit they had on their website. This site is NOT RECOMMENDED.

Date of experience: June 19, 2024

Overview

Mirraw has a rating of 2.7 stars from 2,195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mirraw most frequently mention customer service, poor quality and bad experience. Mirraw ranks 3rd among Indian Clothing sites.

service
176
value
145
shipping
146
returns
92
quality
288
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39,171 reviews
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