MercariReviews 2,400

I shipped, posted del confirmation. The computer hasn't updated status from "in transit" even though it was delivered 3 days ago. The worst customer service rep is Ammar…talked to and messages and no help. A sorry outfit!

I've been using Mercari for years, but after this experience, I'm seriously questioning the platform. I purchased an item that was listed as a Blu-ray, but it wasn't — and on top of that, it arrived damaged due to poor packaging. The seller was completely unprofessional — blocked me immediately after I tried to resolve the issue. I provided all the evidence to Mercari, expecting them to stand by their buyer protection policy, but instead they closed the case without offering any refund or real help. Customer support was slow, unhelpful, and seemed more interested in ending the conversation than solving the problem. As a loyal customer, I feel completely ignored and disappointed. It's unacceptable for a platform this size to offer zero accountability. If this is how Mercari handles valid disputes, I can't recommend it to anyone. Buy at your own risk — because once you hit a problem, you're on your own.

They kept my money for an item that was listed as coming from a non smoking home, it arrived reeking of cigarette smoke. It was not something that could be washed. They said odor doesn't count even if it was specifically misrepresented. The dishonest seller refused to communicate which Mercari said was the only way to get a refund. So now I'm stuck with a ruined item and she keeps my money. They suggested I resell it to the next unwitting person. To top it off they closed the return without giving me the opportunity to leave a review about my poor experience. So smoky Sue will continue to sell items to unsuspecting people. What a corrupt platform.

Mercari allows sellers to misdeliver packages — and makes buyers wait weeks for a refund I purchased an item on Mercari, and the seller accidentally shipped it to someone else. The seller admitted this to Mercari, yet Mercari refused to issue a refund immediately. Their policy forces buyers to wait 15 days after shipment, even when it's confirmed the package was delivered to the wrong person. This isn't a delay or a dispute — it's a known shipping error acknowledged by the seller, but Mercari hides behind rigid policies instead of doing what's right. Meanwhile, they're holding my money, and I'm left with no item and no resolution. I've used eBay, and they actually support the buyer when things go wrong. Mercari clearly doesn't. Buyer beware: If anything goes wrong, even if it's the seller's fault, you could be stuck waiting weeks for your money back.

Mercari Is Engaging in Fraudulent Actions — Sellers Beware I sold multiple pieces of luggage on Mercari and was charged outrageous shipping fees — $95, $95, and $140 — even though the items were light and properly shipped. Mercari falsely reported the weights and then refused to release my earnings, even though the buyers paid for shipping and the items were successfully delivered. When I contacted customer service, I was met with dismissiveness. I informed them I would report their fraudulent actions to the Better Business Bureau, and they told me to "go ahead" and marked my case as "resolved" without helping me at all. That's not just bad customer service — it's unethical and feels like a scam. I depend on the money I earn from selling for groceries and bills. Mercari took that away with no accountability. This is how they operate — pushing all the costs onto sellers and then making excuses when something goes wrong. Let me be honest:
If anyone has a good experience with Mercari, it's likely because they never had to deal with their administration or customer service. The moment a real issue comes up, Mercari only cares about getting the maximum money from both buyers and sellers. They don't care about doing right by the people who keep their platform running. There's a reason Mercari has a 1.3-star rating and over 20,000 negative reviews. These aren't one-off issues — it's a pattern of bad business practices and fraudulent behavior. I've submitted this to the Better Business Bureau and urge others to do the same.

Mercari sucks for sellers. I have been selling for several years and have had several issues with them. Yesterday was another one. An item I sent was delivered and I wake up to find 3 emails from Mercari saying the dispute has been resolved and case closed, you don't get your money, buyer was reimbursed... and they deleted the entire transaction from my site! So I have no idea what happened! They said I can file a claim with USPS... with what? I have no photos, no info, the entire transaction was deleted from my Mercari page. In the past they have taken money from me after the item has been delivered. For example they took like $40 in extra shipping off a comforter I sold so I made nothing on a $100 comforter. And there's nothing you can do. Do not sell anything of value on this site as they are lower end. I've started moving to E-bay and have been very pleased so far. Also Posh Mark is much more reputable and I have sold high end items there. Mercari... stay away.

As a buyer I'm really turned off by fees for me, as a seller I expect there to be some. My purchases are down to 30% of what I was typically spending. I am also turned off by their phony rating system where you can't leave real (an obviously documented) for sellers that "sell" and print label but never actually ship.

Do not buy jewelry from them! I bought a ring last year and the stone fell out the following week and this week I bought a ring and took it to get sized it was advertised as 18 karat gold with a gemstone night it was true. Since I had already reviewed the product they will not give me a refund

I asked for an extension to return an item that was shipped to me that was clearly broken before shipping. Return label was sent after I had to leave town so I asked 3 times for an extension. I returned the item as soon as I returned and they gave the seller her money and now she has the item. Emailed mercari back and forth and they are not acknowledging my request for an extension even though their site supports extensions. 5 calls that I was immediately hung up on because of high volume.

I ordered a pair of shoes from a seller on Mercari on Feb 27th. For some reason, Mercari kept failing to complete the transaction after I submitted an offer and the seller accepted. Googling around, I found others saying similar on Reddit. People on Reddit said they got around the problem by asking the seller to relist the item at their offer price. I requested that of the seller, the person did so, and I was able to purchase it no problem. The seller shipped me the shoes, but as of Jan 1st 2025, apparently UPS can no longer deliver to the post office where I had the shoes shipped. UPS returned the shoes to the seller on March 6th. I was able to contact the seller on March 12. They got the shoes back and I was able to repurchase them shoes under a new listing on March 14th. Overall, the seller was great. Mercari, however, was not so great. As of March 21st, they still have my money for the original purchase. On March 14th, Mercari sent me an email stating exactly, "We haven't received any updates about the shipping status of SAUCONY MEN'S RIDE 17 SNEAKERS, SIZE 11 (29 cm). You can cancel your order through Mercari for a refund." The email includes a big cancel button. Pressing the big cancel button just takes me to the order status page. There is no cancel option on the order status page. Mercari's help states the cancel button is on the order status page, but I've looked multiple times in FireFox, Chrome, and Edge - and there simply is no cancel button. I contacted Mercari customer service on March 15th requesting a cancelation. As of March 21st, I haven't heard from them. At this point, I went to my credit card company and contested the charge. It is clear to me Mercari is a platform intentionally designed to with low cost software engineering and no customer support. Ultimately, someone is just raking in money off this platform.

Cancelled a purchase yest. "reason: accidental buy." Today its being shipped. Cant find a button to talk to the seller. Mf selling empty box. Didnt put that in the title.

Ordered a perfume. Perfume has the right box and bottle but the juice inside has been tampered with. I told the seller and seller was willing to accept except return label has to go through mercari. The "request a return" button is not working so I messaged mercari and they keep insisting on photos which won't prove anything unless they smell the product. Do not buy from there anymore. Their customer service sucks and will waste your time with back and forth with no solution. All is asked them was to generate a label for me. Is that even hard. Shady business practices!

Hi been buying on you site for a few years, first time I received a item box was crushed on the corner left a message with the seller if they had package more secure it could have arrived a lot better and his response was the shipper fault. Left feedback and it's not showing on seller profile, my messages I responded to seller all has been deleted by admin. So response from mercari my messages was considered " Prohibited Conduct "

Mercari changes selling platform so often they have left buyers and sellers confused. Mercari charges high shipping and does not have calculated shipping, Rates are high compared to other sites. Every listing states " submit offer" so every buyer thinks that every listing is padded and they are entitled to a 25% discount. I listed my items below cost and buyers still wanted a discount. The whole concept of Mercari is flawed. I was a seller on Mercari and sold 1 item for $3.99 and that was cancelled. Buyers have no idea what they are buying and the value.

Got sent fake products and paid to ship back out of pocket and still didn't get refund scam! Do not buy anything! I will tell everyone everyday! And post on all social media you are a scam!

Seller sold me Pyrex vintage bowls. Wrapped well, but shipper dropped the box. I put a claim into UPS it took forever. I told the seller I had done this. Two days later she put a claim in with who she purchased shipping with. Pirate Ship. With a lot of time researching emails with UPS, Mercari. I find out that she shipped with Pirate Ship and I need to go through them. I get a hold of Pirate Ship and they sent the seller a check for my bowls I purchased...I am out $60. I paid her and she received a check for my broken bowls for $89. Mercari said I should have returned them right away. Here I was thinking it was not the sellers fault and trying to be nice. No one will help me, seller will not reply to me. Beware!
Seller
*******@thewesternfern

This is a company that does not protect the buyer even though you are forced to buy insurance for this. Once an issue is filed they block any access to your account so no comments or messages can be sent to the seller. Also the seller is able to purge any messages sent to him.
The issue was an item was sent that was the wrong product. I told the seller and he said I had to get a return authorization from Mercari. I contacted Mercari with the issue. They promptly locked my account while they looked into the issue. They responded with "it looks like it is exactly what you ordered".
I responded with the part number sent to me and the part number that I actually ordered.
They responded and said I was correct. And finally issued a mailing label. The time from the order initiated to resolution was almost three weeks. Who knows when I'll actually receive my refund.
I would highly recommend not using this platform and use a reputable one that actually helps the customer such as Ebay

A company that is considered to be one of the largest online trading scam companies. Both the seller and the administrative person are members of the same class. When a seller sells a defective item, there is no way you can return it. They will allow you to have it for 3 days, but if you don't like it, you can return it. I think this is also their fake commitment.
Fraud Details:
Item Name: Munchkin Warm Glow Baby Wipe Warmer, Item ID: M*******089, Item Purchased Date: 01/06/2025, Ship Date: 01/10/2025, item Delivered Date 01/15/2025. I have contacted with the seller about faulty items more than 9 times. I've tried various methods to make it work, but unfortunately it's not work as expected. The seller is a fraud, he knowingly sold defective item. I contacted the seller many times, and at one point he even admitted that his goods were defective, which screenshot I add with the message.

Purchased a Prada Wallet from mercari.com, paid but never received the merchandise, my inquiries for help was ignored. Don't throw away your hard earned money on this SCAM website