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Lookbook Store

How would you rate Lookbook Store?
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New York
1 review
5 helpful votes
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Time to quit the scene
December 28, 2016

I honestly think you and your company should quit the scene of this online store. I was about to order an outfit but then decided to check reviews and I am really disappointed for those previous buyers. I will definitely not be caught in this tangled web

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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Fraudulent Advertising
August 1, 2023

Purchased an item titled and described as 'Woman's Down Jacket' including material composition clearly stating that it is 'down filled' in not to have it arrive with labels clearly stating that the item is made of polyester exterior and polyester filling. Beware if this brand - they are definitely 'too good to be true' - price clearly reflects an expensive price for polyester but cheap price if it was actually 'down'

Date of experience: August 1, 2023
Virginia
1 review
0 helpful votes
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Lookbook Store has really great sales! I’m on a budget, but you can find adorable clothes in their Under $10 section. I bought a pair of Black Floral Crochet Shorts and just got them in a couple days ago and they’re absolutely adorable! I almost bought a pair that was really similar in the store, but they cost twice as much and didn’t look as good as these. I wore them out yesterday and got tons of compliments on them – everybody wanted to know where I got them. I’ll definitely be visiting their sale section again when I have a few extra bucks to spare!

Date of experience: June 23, 2015
California
3 reviews
2 helpful votes
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I'm a college student so I'm always on a budget. LookbookStore.co is my favorite place to shop because they have the most amazing stylish clothes that do not cost an arm and a leg. Whenever I have an occasion coming up or just need new stuff I go there first. They pretty much always have what I'm looking for. The site is super easy to use and navigate through. The shipping is quick which I love because I'm extremely impatient to get my stuff. The customer service is great as well, I once mixed up the digits while putting in the address and had to contact them to get it fixed; they did so very promptly and courteously. Overall, it's a great company I'm happy to do business with, highly recommend them!

Date of experience: July 1, 2015
California
1 review
8 helpful votes
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Don't do it!
April 9, 2016

I purchased a black dress from here that looked beautiful on the website but when I received it, it looked nothing like what I'd seen online. I wish I could upload a pic of it so ppl can see the horrible quality of the clothes. Their clothes is made of cheap material and way over priced for what they're actually selling. To say the least, I was extremely disappointed because I was very excited to wear this dress for my 9 year anniversary dinner. I tried sending it back, but it was going to cost way too much to, so unfortunately I am stuck with a dress I will never use. Please save your money and don't buy from here!

Date of experience: April 9, 2016
Anco W. Lookbook Store Rep
over a year old

Hi Miriam,

I am really sorry to hear about the issues you are having with your order.
Unfortunately we are unable to locate your account, therefore we cannot look into this problem at this stage.

We really would like to look into this problem and get this sorted out for you.
Please could you contact us via email at support@lookbookstore.com with your order number and we will look into this to try to resolve this.

We look forward to hearing from you.

Kind Regards,
Lookbook Store

Virginia
1 review
8 helpful votes
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Not Legit!
February 9, 2017

Ordered$70+ dollars for a Christmas present for my daughter on Dec. 10,2016. They charged my card, sent me a confirmation of order. NEVER received the items. I contacted them twice. First time they wanted ME to contact my post office to check on the order. Tracking after weeks said it never left China. So I contacted them again because they said they would either reorder at no cost to me with express shipping or give me a refund. I chose to reorder. Still nothing. They said I would get an email within a day of the reorder and shipping. Tried again today to get with them... no one is answering me. I want my refund. I have pics of our conversations. They have to be scam artists. Please DO NOT order from this "company"... they are no such thing.

Date of experience: February 9, 2017
Massachusetts
2 reviews
0 helpful votes
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Excellent Store!
June 25, 2015

I love lookbook store! Since they are an online store I called customer service in order to make sure that I was ordering the correct sizes. The operator was super friendly and very helpful. After ordering my package, the shipping was extremely fast since it came all the way from China to the United States. The jumpsuit that I ordered is lovely and I receive many compliments. Will definitely be ordering from them in the future!

Date of experience: June 25, 2015
Wisconsin
3 reviews
4 helpful votes
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Not only do they have amazing clothes, but customer service is outstanding. I ordered a dress that was a little too small and needed to exchange it, and they went above and beyond to help me. I've never had an exchange that was that easy before, and the dress was perfect once I got the size that fit me! I've ordered several other things since then, and they're all better than the last. Prices are great, customer service is great, clothes quality is great - definitely worth 5 stars.

Date of experience: June 23, 2015
Minnesota
2 reviews
8 helpful votes
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I purchase two items from this company, at the time of purchase I couldn't find anywhere that said the warehouse was in China. Clothing arrived promptly, however, it was cheaply made and didn't look like the pictures because clothing didn't hang correctly due to cheap fabric. The zipper on the one item didn't work. They are willing to refund your money, but you have to pay for shipping and that is more expensive than the clothing to begin with. Very sorry I purchased from this company. They need to highlight the fact that the clothing comes from China!

Date of experience: November 24, 2015
Anco W. Lookbook Store Rep
over a year old

Hi Lynn,

Thank you for your feedback regarding your order.

We are extremely sorry to hear of what has happened. If you could please send over your order number by email at suport@lookbookstore.com, we can assure you, we will look into this further. Please also send us some photos of the items you received to ensure we deal with this on a first contact basis.

Again, we're very sorry this happened but we look forward to your reply so we can help resolve this.

Kind Regards,
Lookbook Store Family

Washington
1 review
6 helpful votes
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Terrible Store
September 22, 2015

All of the reviews with high ratings are fake. I purchased two dresses from Lookbook and I will never purchase any items from them again. I can purchase better quality clothes from Burlington at a reasonable price versus Lookbook. One of my dresses had a rip in the lace portion and the rest of the dress was made out some thin piece fabric similar to a dress slip (very sheer and thin) I could literally see through the material. The second dress didn't fit right do to poor stitching and the material is cheap not worth $30; more like $6 quality. I have dresses from forever21 that cost me $16 with better quality. Lookbook is a rip off and I am scared to order from other online sites due to my horrible experienc. Don't shop with them I am in the process of filing a claim against them. I honestly believe they have kindergarten kids making their clothes. I am posting this to save others from making the mistake I made.

Date of experience: September 22, 2015
Anco W. Lookbook Store Rep
over a year old

Hello Taylor,

At Lookbookstore, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.

We will be more than happy to get in touch with you directly to reach an amicable and acceptable solution. You may send us an email at support@lookbookstore.com for us to further help you.

These precautions will ensure that such errors will not happen again in the future. This would not have been possible without you drawing our attention to your case. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. We value your business and hope to retain you as a customer for many years to come.

Best Regards,
Lookbook Store Family

Overview

Lookbook Store has a rating of 3.4 stars from 58 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lookbook Store most frequently mention and customer service. Lookbook Store ranks 138th among Women's Clothing sites.

service
4
value
4
shipping
4
returns
2
quality
4
+3