KmartReviews 517

Kmart used to be my go-to store but recently their service has been terrible. I ordered an air fryer online and it took forever to ship. When it finally arrived, it was damaged. I'm not sure I'll be shopping here again soon.

I urgently need to speak to an operator. I have called your customer service line 5 times and the only option I am give is a text box but when I try text it comes up with an error every time. I have attempted emailing and have not heard back.
My Kmart order has been "delivered" - with 4 parcels all apparently signed off by me and delivered at my address. The big problem is I have not signed these and they are not at my address. I need help now!
Tracking id:
CPBM6IZ*******

CPBM6IZ*******

CPBX20C*******

CPBM6IZ*******

The staffs are very rude there. I went shopping for a specific product yesterday and asked the staff where it is. It was simply a question "Are you a staff member of Kmart?" and they didn't even bother to answer vocally and just pointed at the logo on their shirt. I'm offended, as if they are saying Are you blind? Can't you see the logo on my shirt or something? As well as the second staff, not friendly at all. No smiling, just frowning. When I politely asked them if they sell any bags here, they just replied "No" rudely and walked away. Do you call this service? I'd give it a zero

I tried to order an air purifier but after I order it my order was cancelled due to no stock. Unhappy.

I ordered two shirts from Kmart. I needed to return them. I received my money back for one and not the other. I sent them several emails and have not heard anything back! I will never order from them again

Twice now I have emailed Kmart on not having and trolleys in there Stafford Brisbane store at opening time they tell me the Trolley people dont start until 2 hours after opening time that is just not good enough Having a disability i need a trolley i spoke to other customers who were also looking for them too I man had 2 small kids and was saying he needed a trolley so he could also hold onto 1 of his children I cant understand how a staff member cant make sure there are some trolleys there on opening

Kmart is straight up my favourite place to shop at. They have almost everything - clothes, shoes, homeware, kitchen appliances, toys, etc. Their pricing is great too, most things are under $20. I generally find that their products also have great quality - if not, returns are free if the product is faulty. All you have to do is take it in-store with proof of purchase! Everything in Kmart is sooooo aesthetic, and I always end up buying more things that I orginially intended to :)

Besides the prices being ridiculous compared to other store prices of exact merch... For Christmas we received and bought gift cards which come to find out you can not use to purchase game console cards or other cards to that effect. Which is just absolutely ridiculous. They will except returns with no receipt. Do exchange with what could be stolen items in the first place. Everywhere excepts credit cards where payments can be disputed. Why on earth can I not pay 20 in cash on a gift card and not be able to purchase and xbox game pass? I don't understand please explain

Today I visited the Walmart in Aspen Hill Maryland my friend cut himself when he was in the store and when he asked the worker which I believe was a manager for a Band-Aid she got real nasty and rude and we felt very disrespected it was very unprofessional We try to apologize to the employee for the misunderstanding and she continued to be rude and disrespectful to us I will never come to this Kmart ever again and I will tell everybody that I know not to spend a dollar here either very unprofessional if you need to buy anything you're better off going to Walmart instead of dealing with these rude employees at Kmart!

I purchased a vacuum cleaner from the soutland store on 19. 2. 2020 and when I opened the box i found that the item was heavily soiled, dirt all on the outside on the internel filters (there was also evidence someone had vacuumed liquid on the filter) and all in the barrell. I came back to the store to return the item on 20. 2. 2020 at 12:37pm and was met with a very abrupt and rude manager. Because i had to catch a cab from home to southland and back again twice which is costly and i am disabled and on a walker so the 2 trips to the store is painful requiring me to take pain meds just to get there so as a result i asked if i can be reimbursed for my time, inconvenience, pain and trouble by having a $4.50 cleaning cloth for free or discounted and the manager cut me off ubruptly with a no and walked away. Im very disappointed and annoyed that kmart would receive the used vacuum back without checking it properly then sealing the box back up with tape, put it on the shelf and try and sell it again, and then to be faced with poor customer service when I return the item.

I ordered a pair of boots for my son for Christmas, I got the confirmation email and they charged me for them, the next day I get an email saying they're not in stock and my order cancelled, but will take 5-7 days to get my money back... a company should never charge a customer for an order until the item is verified atleast, better yet until it ships. I wont be doing business with them again, because its gonna be way closer to christmas before my money comes and I'll have to hurry to find him something else.

I received my order today and it was incorrect I order jewelry box the one I got is cheaper version not even the same character that I order I've been trying to return my order and on your website it keeps telling me try desktop or try back later
Called customer service line its a joke
Can't reach anyone to help. So as this point DNT want exchange just want my money back. I recommend people do their Christmas shopping somewhere else