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JUSTFAB UKReviews 256

1.2
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JUSTFAB UK Reviews Summary

JUSTFAB UK has a rating of 1.2 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JUSTFAB UK most frequently mention vip membership, bank account and customer service. JUSTFAB UK ranks 100th among Subscription Shopping sites.

service
29
value
27
shipping
25
returns
22
quality
26
GB
1 review
0 helpful votes
Follow Ma A.
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You don't deserve even a 1 star. I received the wrong size of shoes, I ordered size 8 not size 10. Worst experience, I just ordered once, but they have been charging me for 3 months without my knowledge, without ordering their product. The authorities should check this style of marketing to protect the consumer.

Date of experience: October 7, 2023
GB
1 review
0 helpful votes
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Justfab
May 2, 2023

Good evening, I don't know what's going on, Justfab still wants to withdraw money from the bank when I already paid out as much as I had a long time ago, but you still want to withdraw 39 pounds, why is it doing this?

Date of experience: May 2, 2023
GB
1 review
0 helpful votes
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Workmanship
October 4, 2022

I have had my boots less than a year with hardly any wear as you can see by the heel. From a well known company I would have liked them to last,
You can see its separating from sole

Date of experience: October 4, 2022
GB
1 review
0 helpful votes
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Membership issues
March 17, 2022

Hello, another victim of the below membership charging issue, and was shocked when I saw 6 months of £35 fees from my bank account without my realising. I didn't get anywhere speaking to them on the phone to arrange a refund, and was told I couldn't be put through to management to complain. I then also emailed them at *******@justfab.co.uk and put a case through via Resolver - quoting that "The Consumer Protection from Unfair Trading Regulations 2008 give me rights to redress: the right to unwind the contract and the right to damages. And I will be following this due process to seek a refund."
They then emailed me back very quickly to confirm a full refund, and were much more responsive and helpful via the support email address.
So, in conclusion, persevere trying to get a refund if you're not getting anywhere!

Date of experience: March 17, 2022
Pakistan
6 reviews
4 helpful votes
Follow Lorene S.
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Pissed off customer!
March 15, 2022

I ordered a pair of shoes & they don't fit & they are uncomfortable. I am trying to return them & the tel # doesn't even ring. What is going on. Pissed off customer!

Date of experience: March 15, 2022
GB
1 review
0 helpful votes
Follow Hanane A.
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Big scam
January 25, 2022

I ordered boots and trousers after weeks of waiting i called them many times and sent many emails to have my money back and they said that they processed the refund but until today after 2 months still waiting.

Date of experience: January 25, 2022
GB
1 review
1 helpful vote
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Scammers
January 9, 2022

Avoid at all cost they will scam you for £35 a month if you inadvertantly check out as a VIP to receive your first discount. This will also be the last discount you receive as a so called VIP as it is a dishonest marketing technique and of absolutely no benefit to you. You will find it almost impossible to get these credit backs or spend them and also very difficult to cancel membership. Avoid just fab at all costs there is nothing fab about it or its shoddy overpriced goods.

Date of experience: January 9, 2022
GB
1 review
0 helpful votes
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FRAUD
December 6, 2021

These are very fraudulent people. They do not make their terms and conditions clear. They should be ashamed of themselves. Karma awaits...

Date of experience: December 6, 2021
GB
1 review
1 helpful vote
Follow Adam K.
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This is a scam they secretly saved my card details when I bought a pair of shoes for 13.95! When I tried to find where they saved it on my justfab account I could NOT find them to delete it, they charged me £39.00 in November 2021 & I was shocked how I had been enrolled onto this without warning after reading reviews I will be asking bank to dispute the payment & hopefully I get it back. JUSTFAB should be banned! For scamming & their call costs 66p per minute they will keep u on call more than an hour to make that money back whether they decide to give u the "vip membership" scammed cash back or not!

Date of experience: December 6, 2021
GB
1 review
0 helpful votes
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Horrible
September 23, 2021

I have purchased shoes but they are tight. I returned them and drop off the nearest Hermes point but again they send me same size and same parcel.

Date of experience: September 23, 2021
GB
1 review
0 helpful votes
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BS
July 10, 2021

After your first purchase you become a bio meme we and they take £35 from your bank account every month without your notice. FRAUD

Date of experience: July 10, 2021
GB
1 review
1 helpful vote
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Rip off
June 9, 2021

Such a waste of money and rip off! The Customer Service is really bad, incompetent, each of them say a different thing, they are confused and can't really deal with Customers. I have been waiting for a refund for 3 months... yes... 3 bloody months, still waiting and I am wasting my time chasing them by they can't win! I would give zero star if I could!

Date of experience: June 9, 2021
GB
1 review
1 helpful vote
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This company is a con
December 1, 2020

I purchased a pair of boots costing £14.00. I signed up for VIP & it was not clear that they would charge me £35.00 per month for nothing. I am appalled at the conduct of this company. The products are sub standard & over priced. This is an absolute scam so be warned and don't get caught out.

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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VIP membership
November 10, 2020

I didn't purchase any VIP membership, my only fault that i trusted them and left my PayPal details, they charged me 35 pounds without my permission, then I'm trying to contact them since the last week and they don't give any answer?, I want a refund now. This is happening only with you, i never got any similar experience with any online shopping website?

Date of experience: November 10, 2020
GB
1 review
2 helpful votes
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Scam avoid
November 7, 2020

This disgrace of a company doesn't even warrant one star! Its a complete utter scam. I regularly shop online boohoo, prettylittlethings, asos, misshap etc and never have I encountered such a company that automatically sign you up after a one off purchase to a vip membership where they fraudly use youre card details that were provided for youre intital order to take £35 a month. Especially during a pandemic and being on furlough. They are taking advantage of people. I rung up and after several attempts to reason they declined to refund me until I royally kicked off. I have had to block my card and getting a new one sent to prevent further payments coming out. Please don't back down inregards to a refund. This company need to be on watch dog. Having looked into this company there's various Facebook groups about this company and its scams. They should be investigated

Date of experience: November 7, 2020
GB
1 review
2 helpful votes
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The took my money
October 22, 2020

I ordered 3 pair of shoes, they took the money from my acc and they send me after more then a month one pair totally different and very very bad quality. Total amount I paid for that it was £56.40. I send an email I didn't received nothing back. I'm also afraid to call them cause I don't know how much money is costing per minute.

Date of experience: October 22, 2020
GB
2 reviews
6 helpful votes
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A rip off
October 6, 2020

Took 49 pounds from my PayPal account but I haven't bought anything. Scandalous rip off and fraud. I want. A refund NOW

Date of experience: October 6, 2020
GB
1 review
0 helpful votes
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I have lost at least £1000 In credit and no shoes.
I have lost at least £1000 In credit since 2017 without being aware that every month this was been withdrawn from my account. I only used this once to buy a pair of shoes. I have lost this money and the help desk say it cannot be refunded. Do not use this company they take your cash without you knowing and then refuse to refund when you find out. This is from my grandmothers money to me when she passed and is irreplaceable. I will be seeking legal guidance

Date of experience: October 6, 2020
GB
1 review
3 helpful votes
Follow BarbaraAjeseni O.
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I got charged £35 for VIP membership I didn't sign for, i can't get a refund. I'm being forced to buy more shoes with money they took from my account, money meant to buy food for my kids, I wish I knew sooner what they were like.

Date of experience: August 12, 2020
GB
1 review
1 helpful vote
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Please avoid
July 10, 2020

Terrible company, products cheap and then then take £35.00 a month of you and don't let you cancel it.

Date of experience: July 10, 2020

About the business

Welcome, Fabshionistas! Since you? ۪re here, you probably already know a bit about us. We? ۪re all about reimagining fashion to bring you amazing styles at a value you can? ۪t resist. Think of us as your online personal shopper! With this page, we wan...


justfab.co.uk
London, LONDON, United Kingdom