Just Answer

On January 23,2025, I was looking to ask questions from the Social Security administration, but some kind of way I ended up on this website. I remembered reading a page that said it would be a charge of $5.00 for them to answer my question. Next thing I know my account was charged $5.00 and $55.00! I went back on your website and cancelled my membership... And sent a message to the expert that was supposed to help me that I was unhappy with his response and wanted my membership cancelled and refunded. The membership was cancelled but I have not received a refund. Really $55.00 to answer a question and the response was not even close to what I needed to do! Think I will contact BBB with this complaint on your account.

Yesterday I inquired about a subject on my account and paid 10 pounds, just this morning I have realized a pending deduction of 50 pounds, this fraud on my account

They scam you, do not deal with them. They show you pay 1 pound, but the fine print says you sign up for 39 pound/month for nothing.

I was led to believe I was paying £5 for an initial chat. Did not get a call back as scheduled and cancelled because I did not need them. Still no call back anyway 2 hours later just a text answering a question I did not even ask. Saw that then took £44 from my account. Now I see today another £50 because they signed me up for a membership without my knowledge or consent. No emails etc. Total rip off and judging by all the similar complaints is probably a scam as no respectable solicitor would work for this outfit. Trying to get refund but no response and difficult to sort out.

They will charge you £5 but after few days they will take £50 for nothing (they have your bank details). My bank blocked their transaction as they suspected a fraud. Stay away very Fraudulent company not to be trusted. Also advise they gave me was to random to be from a professional lawyer.

I had used Just answer for a problem. I was requested to pay £5 for this. When I paid it I discovered £28 was also taken for membership fee which is due monthly. When I raised it, the membership was cancelled from next time meaning I will not be getting it back. This is illegal certainly. Anyone gone through this and any action taken please

They tell you that you are signing up to a 3 day trial Membership, but if you do not cancel in time they automatically charge you £50 as they already have your card info, you cannot ask a question to a professional unless you give them your bank details. I have been charged £50 since February and it is now June and I have only just noticed as I have neglected checking my account as have had other stressful things going on. They are telling me I am not entitled to a full refund and very kindly given me £50 back, what a nerve they have the owner must be laughing himself all the way to his bank! I will never make this mistake again but I have paid heavily to learn this lesson

I would give you no stars. Your practices are disgusting as far as I'm concerned. You may not be illegal but you sail very close to the wind. Sham on you.You sent a pop up during a call to ee which I believed was part of ee and proceeded to take a total of 52.84 pounds from my account even though I gave you NO details of my account and didn't answer the question.