Bought the shirt in April 2024 and seam ripped out in elbow in Oct 2024. I asked the online chat and the response was, sorry there are no warranties.

This is not my first frustrating experience with JAB. As a tall man my choices are somewhat limited to maintain some sense of fashion and I mistakenly thought that I finally found a good source. From custom made items messed up to ordering some "Traditional" size Sport Shirts and consistently receiving "Tailor Fit" size Sport Shirts two times in a row. So I am thinking with this ship running this way it wont be long until it sinks. What ever happen to taking care of the customer? Yes, I got my money back but only after I drove 15 miles to get it.

I've been to many stores over the years getting clothes for my boys. I have to say I was so impressed with this store. I've been to other stores and did nothing but wait around for 20 minutes only to leave. At this store, I was told someone would be with me shortly. Within a few minutes a woman, Taj, helped us. We told her what we were looking, she took my son to the other side of the store and sized him up just by looking at him! I was impressed. I took my other son there the next day to get a suit as well. They did the alterations, ordered what we needed, and we were all very happy. My sons can't wait to go back to get another suit.

I purchased a suit from them. They had to order in the pants. I tried on the suit and discovered that the waistline was a45 not the 36 I needed. The salesman told me that I was mistaken and my story was impossible. After some time I told him that I had called yesterday and the pants were in the hold area.

Never have I experienced such rudeness from a salesperson. This was at the Milford, Ct store.

Erick from Milford is amazing at what he does has a great demeanor. He handles what comes his way efficiently and with a smile. He is absolutely top tier when it comes to customer service. This store benefits greatly from having him on staff.

Today I was at the store on 1650 Market Street in Philadelphia PA ******* and I tried on 4 shirts. I decided to buy 1 because the markdown price sticker reflected 4.99. I walked to the back to be checked out, the associate was talking to someone else so I looked at some more items. He then checked me out and the 4.99 sticker was gone and reflected $ 9.99. I brought it to his attention, and he said the sticker says $9.99. It's not the 5.00 but the principal. I believe the sticker was removed. If I ever go back to this store I will take pictures before bringing anything to the register. I will also contact the DGM and the corporate office.

I ordered 3 shirts online. I am certain that I checked size 17 32/33 for all three shirts. Before placing the order I reviewed the sizes on the screen and placed the order. When I received the online confirmation, one of the sizes was wrong. I then sent an email to their address to correct the mistake. I did not receive a return email confirming the request for correction of size. The next morning, I called their mail order telephone number and told that the order had been processed and was ready to ship, but the customer service department can not contact the warehouse, so a correction could not be done. So this company has a customer service department that does not read their emails nor can they contact their warehouse. Why bother?

The employees at the Jos. A Bank in Brookfield, WI helped me out in an absolute pinch. Needed a tux that day and they were able to help me out through the process, even were able to match me up with a tailor who was able to hem the pants to my fitting, all within a few hours, on a Sunday. Made the whole process easy with no stress, including the financing. Deserve a tip of the cap!

Well I did my Trying on my tuxedo my pants hem came down. The gentleman said he would that fix it pick it up tomorrow. Which I did upon trying it on one hour before my daughters wedding both hams by dragging on the floor. I took it to the cleaners near my home and he took care of it. I wouldn't rent or buy anything from this establishment

I was trying to purchase some items online. The credit card transaction was approved, however, the company told me the transaction was declined. I contact the credit card (AMEX) company and confirmed the transaction was successful. I ask the reasons code for the decline but the representative was unable to provide me with the information. Financial institutions ask me for a reason code, but the store was unable to provide me. I do not recommend it the purchase at all.