JomaShop

All of my orders got cancelled again and again due to price errors. Can you please stop wasting customers time and make sure the prices are correct and the order will be shipped. That shouldn't be so hard but apparently for jomashop can't be done
OrderM407EWW0

I had the absolute worst experience with Jomashop, and I cannot emphasize enough how disappointed I am with their shady practices. They sold me what was supposed to be an authentic luxury watch, but upon inspection by an authorized dealer, it turned out to be a FAKE! I was shocked and disgusted.

Their so-called "discounted" prices are just a lure to trap unsuspecting customers into buying counterfeit goods. Customer service was a nightmare to deal with—completely dismissive and unapologetic. They refused to acknowledge the issue or issue a refund despite overwhelming evidence of the item's inauthenticity.

This is beyond unacceptable. Selling counterfeit products is not only unethical but also illegal. Stay far away from Jomashop unless you want to throw your money away on fake garbage. They are a disgrace to the retail industry.

Do yourself a favor and shop elsewhere. The slight discount isn't worth the risk of being scammed.

I purchased a ladies watch last November 8,2024 and received the item via mailbox after 3 days. I checked and tried it on and noticed that the watch is not giving an accurate time and keeps stopping. So I went to Jomashop website for their policy on returns and followed their guidelines. I was provided an RMS and send it back through UPS with a tracking sticker as well.
It is now January 12,2025 and after emailing, calling and following their customer service for how many times I never get any answer. The customer service person is rude and the chat box will send you an automatic link with the same old content or someone will send you an email from a "Shadey" stating same content but nothing that makes sense to the customers.
They also said that they have no refund policy for any item that needs repair and for sure you will either be under their mercy or what's scary is that you will never received the item you have purchased on their website and paid to them once you return it to them (which what worries most customers ordering online) I hope Jomashop will lived up to what you advertise and be fair and truthful to paying customers who purchased your items and give back what is due them.
When things get better, I will continue to purchase at Jomashop but you need to straighten this out first. Thanks!

Received my New Watch 12/26. Beautiful Watch! Problem is not the one I ordered! I immediately contacted Jomashop, received return instructions, and took to UPS within 1 hour of it being delivered. So far return was easy (but should not have had to return). Took 1 week to arrive, now 1 week to return, then, not sure yet! But, Mistakes happen! Especially in such busy holiday times. I will update on how the return goes!
Update 1/8/25
Please Understand my problem with Jomashop is shipping and returns not product. I do think Jomashop has fantastic items at good prices! But they need to fix their return shipping policy's especially if the customer is sent the wrong item!
As stated above the watch was returned on 12/26/24. Took 8 days for Jomashop to receive. After confirmed watch was in exactly same condition as when I received it they issued credit. Problem for me is they shipped me the wrong watch, it was returned and they charged me for shipping? No way to do business! A Company that ships the wrong item and then charge the customer to ship it back is a company I will not do business with! Why didn't they simply send me the watch that I ordered originally? Cost to me $18.58 for shipping back Jomashop and aggravation!

Date of experience: December 22,2024