We have store open at Sioux Falls, South Dakota and their customer service horrible. When you shop in there they happy but when you come to return, they absolutely different attitude. I came to return earrings but a full price with holidays discount. It's not final sale as the associate told me she cannot accept my return. I did not even try them, I did not even wear them. I just don't like because they to big. Please do not shop in there because I never have store who will not take the return of earrings.

I've purchased at least four pairs of pants that have been up to 9 inches larger than the size chart indicated. After talking with the JCrew representative, I was told that the size chart is generalized and not specific to any particular piece of clothing. They're good about letting you return and replace even with items that are final sale, but it is particularly difficult to figure out what size to order because they do not have specific size information for each item offered, I think they need to be honest that the size chart is just a general guess and not specific to any particular garment.

Love J. Crew styles, but quality has declined over the years. On top of that, the facts that they charge for returns, almost all sale items are final sale, and sizing is inconsistent are causing me to stop shopping here. If their were more stores where I could try items on and return things, I would much more inclined to purchase from J. Crew.

I've been shopping at Jcrew since I was in college, so more than a few years. I even worked for the company for the better part of three years. I recently emailed Jcrew about not getting my birthday reward this year and the csr who emailed me back was extremely rude and didn't even use my name. Just a generic response. And she told me that "sadly" I didn't qualify for the reward. Um yes I do, got it last year in fact, but it's only 20 bucks so no biggie. Worst csr experience I've ever had with Jcrew. Maybe it was a bot? If not then the company needs to start training their employees better because otherwise, they'll keep losing loyal customers like myself. I'll be shopping at Nordstrom and Bean from now on.

I bought 2 duplicate jeans that were the same size and style I already had.
They were so big I could not keep them up without tightening my belt where the material folded over.
They were a straight leg w34/32 and fit like they were at least a w36.
What's happening in Bangladeshi?
Very disappointed in a blue Jean company that I thought was better.

I ordered a t shirt and a pants and got a dress instead and customer service keep telling that the item was already delivered…
Bad service to order online and low quality clothing.
This was my first online order.
Not recommended

I ordered a cashmere sweater for my brother in late November. Because of medical issues,, he didn't open his holiday package until January. It came in the wrong color and style. He tried to return it or exchange it but the hers said it was too late. He sent it back to me and I also tried to return or exchange it. Again they said it was too late. Is this company failing? Who runs this awful company? It used to be a decent store but now I wouldn't waste my time on these creeps. They sure don't know anything about customer satisfaction!

I placed a large order. The order was confirmed. When I checked the website to see when the order would arrive, it said order "canceled". They did not notify me. When I got a customer service agent on the phone, he read me a prepared statement saying there were "discount discrepancies" and they would not honor them or send my order. No other explanation. All the items I tried to order are still available at a much higher price.

I place 3 times the same order. First time I placed it online and got a confirmation and 24 hours later I got a cancellation email. The remaining two times I placed the order over the phone and was assured it will not get cancelled but it did until I called again. Guess what it again got cancelled. How can you run an online store this way?

I finally walked into their outlet mall and ordered another product but since my size was not in store they shipped it. This time I got the order with security censor so again I had to go back to the store to get it removed. Horrible experience both in store and online.