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Jaspertronics

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Nebraska
1 review
0 helpful votes
Follow Kenny G.
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I ordered a replacement bulb for my Benq ht2150st and installed it. It malfunctioned and burned out under light usage, after about 4 weeks. They sent a replacement. It burned out in a couple weeks also. Emailed them and they said "it's out of warranty because the first bulb you ordered is past the warranty date" what a laughable company. NEVER BUY from jaspertronics. My last OEM bulb lasted 5 YEARS! They try to get you to pay to send your projector in to clean it and do a rundown on it 💀😂😂. You can thank me now or regret it later. Stay away from this joke

Date of experience: August 26, 2024
Texas
1 review
1 helpful vote
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Avoid Jaspertronics
September 9, 2021

This company does not stand behind their products. Replacement lamp made noises and failed after two days. Sent a replacement, did the same thing. They then tried to blame my projector, even though it still works perfectly with original lamp. Want to charge me shipping and restocking fees to return defective lamps. Run as fast as you can away from these guys.

Date of experience: September 9, 2021
Massachusetts
1 review
6 helpful votes
Follow K C.
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I had placed an order over a week ago and received a shipping tracking number, but that order was never submitted and USPS is still awaiting the item. I have called 2 times already and both times they told me someone would get back to me about the status of the order after they find out more details with the manager. No one has returned my calls and I am now wondering if this company is either fake or simply incompetent.

Date of experience: July 15, 2020
Idaho
1 review
0 helpful votes
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At least tried to redeem themselves
January 18, 2022
Updated review

Vendor contacted me this morning to apologize for messing up the order twice. Claim problem is with a California drop shipper they use who hasn't shipped the item. Refunded half the price and reported to me in a subsequent email that the item has indeed been shipped which is now shown on the USPS site. Credit them for trying, but doing it right the first time is better for everyone.

Date of experience: January 17, 2022

Ordered a product Dec 18th. Credit card charged appropriate amount. Got email with tracking number on Dec 20th--nothing ever came. Looked back at tracking number and USPS never got the item. Contacted merchant on Jan 12th who apologized and assured it would be shipped in 24 hours. Tracking still shows not received by USPS and merchant hasn't answered my 3 subsequent calls or 2 emails...

Date of experience: January 14, 2022
New Jersey
1 review
1 helpful vote
Follow denny k.
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The projector lamp was ordered about a year ago, but not put into use until this week, as the old bulb was still working. When I installed it, it did not work. I explained all this to them and paid to ship it back to prove it was damaged. They refused anything and were quite rude about it, calling me a liar.

Date of experience: October 12, 2023
Indiana
1 review
0 helpful votes
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Perfect
August 29, 2022

I ordered on Friday 8/26/2022 my order arrived on TODAY 8/29/2022. I replaced the lamp myself and it worked perfectly! Screen is clear and bright! The price was great after discount I paid under 70.00 for a Mitsubishi ******* lamp! I definitely recommend them. Thank you Jaspertronics!

Date of experience: August 29, 2022
California
2 reviews
0 helpful votes
Follow Riccardo Z.
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I bought from JasperTronics a replacement bulb for my epson home cinema 5030UB on march 19 2022. I installed it as soon as it arrived and lasted about 6 hours. After that I was told that they received a bad batch and would send a new lamp as a replacement as soon as possible, but because they had received a bad batch they didn't know when. In the meantime I bought another lamp somewhere else and that one also lasted only few hours. I took the projector for a checkup in case the issue was with the projector. It turns out that most of these lamps are not assembled according to epson standards, eg the wires are not the right gauge etc. that's why they burn easily. I now have an original epson lamp and case and all is working fine again. I did inquiry with Jaspertronics to return their poorly assembled lamp and they are not interested in taking it back. If you want a proper lamp that lasts avoid JasperTronics that's my advice.

Date of experience: May 11, 2022
Missouri
1 review
0 helpful votes
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Totally impressed
April 4, 2020

Knowledgeable, friendly, and professional staff helped on the phone. Processing the order and shipping were quick; item arrived exactly as described. Would recommend and shop from this seller again.

Date of experience: April 4, 2020
Illinois
1 review
0 helpful votes
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I have used this site several times in the past. Their product has always been good and was received in a timely manner. I would recommend them to anyone in need

Date of experience: March 6, 2020
Iowa
1 review
0 helpful votes
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Fast shipping and original part. Packaged well, was concerned about the Way some companies shipping breakable objects in sleeve, but wrapped well in sturdy box will order from them again.

Date of experience: April 6, 2021

Overview

Jaspertronics has a rating of 3 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jaspertronics most frequently mention customer service and replacement lamp. Jaspertronics ranks 11th among TVs sites.

service
10
value
10
shipping
10
returns
8
quality
9