Playing top eleven game and used option to play some games in order to receive additional tokens Iron source was one that linked another game after fulfilling rewards requirement received only partially small rewards. Complained but never received rewards.
Responces were very slow and complete customer relationship was cold and rejecting
I just want to say that I didn't get the rewards for completion and when I reached out to customer service they were very pleasant and helpful. They had my rewards corrected and adjusted. Honestly customer service is everything! I appreciate your staff at iron wall! Thank you!
IronSource is the third party provider for rewards in a game called Hero Wars. Often the rewards are granted through the process but when they aren't and you ha e to deal with support it takes weeks to months to get things straightened out. I currently have 2 completed offers that have not been resolved. One is posted below, the other offer has been so long ago that it was deleted from my history. I would never recommend that anyone use their services.
Had multiple issues with getting rewards for Mech Arena, sent in numerous screenshots of proof and emails from Mech Arena support confirming I met the reward requirements. Waited almost 1 month for them to drop a standard "Cookie Cutter" email response.
DO NOT use these people. You will at some point be scammed for your time.
P.S- Support was more than willing to just push through a small amount of rewards for the Tutorial mission. Once they had to cough up the big rewards they ran and hid.
Ironsource also Tapjoy is a scam and they have the worst customer service ever. Well they are in San Francisco which should tell you a lot. I used their services fir another game and never got what they promised. I am now in contact with them for months and after a certain amount of answers which all just excuses, I get a standard answer (already 3 times) that it is out of Manuel's hands and they appreciate and value... blah blah but they have to check it now with management. So do not spend any money on Tapjoy! Do not do it. You will waste your money and your time. In case someone is interested, I took screenshots of literally everything. They even denied that they support "Klondike Adventures" in one of the emails. Well I also have the screenshot to prove they still have it in. It is fraud! They pretend and promise something when you do a certain task and spend money and in return they do not fulfill their end. Don't think they care... but I did my best to warn others.
Iron Source provides support for the rewards program I'm a part of for my call provider. I had a snafu with one of the apps installed wouldn't register on my carriers app for the rewards, so I sent a request to check. Prompt response as I provided a screenshot to make it easier. Received my rewards without issue. Thanks! I look forward to working with you on more offers, its great for my phone bill.
Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks
I experienced some trouble with receiving bux after completing the tasks for them. It was super easy to get in contact and the customer service emails were sent so fast, it all went smoothly without any trouble. Great job!
While indeed a small portion of my request was addressed, sadly that was only 1/5 of the issue and the other 4/5 went unaddressed, even after follow up email. Just be cautious as you really can't count on much.
To achieve better results in top eleven I started to open the offer wall to boost my token balance. Of the options there iron source provided the best variety of promotions, the clearest indication of progress and the most reliable payouts. This time however my reward didn't arrive, but I went to support and a brief email bought me a quick and positive response. I'm happy and life goes on, thank you for the work you do and keep adding the offers
Overview
ironSource has a rating of 3.7 stars from 524 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source and quick response. ironSource ranks 2nd among Mobile App Development sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members