Instacart

Will never order from Instacart again/pure scam
Ordered from Instacart for a Costco order, part of the order was 4 cases of Kirkland 40/16.9 bottles of water, rec'd a notice from the driver(supposed to be Ivis a big burly guy based on his picture) that they are out of water, opted for refund. When the delivery was made 2 woman(mother/daughter) showed up(not Ivis) told me that they had no water,,which i had checked with Costco had hundreds of bottles of water they simply didn't want to carry 4 cases to their car and then from the car to my apt. They repeated that there was none even after i told them Costco confirmed that they had plenty of what I ordered at the Costco they shopped at
Rec'd an email telling me Ivis had delivered my order, i replied the above /not Ivis but 2 women etc. still no response a week later, i only ordered so that i didn't have to carry the water and to save the time, added almost $200 more of product in the order which I use but had only to get the water which never arrived, will never use them again

Yesterday, I placed an order, in my order, I had t shirts. I couldn't put my size because the pencil wasn't working on the app. Thinking the shopper would have common sense to ask me what size I need, he just picked up any size and immediately checked out. I messaged him and he never answered.He delivered my items and the size was completely wrong. I couldn't fit this size at all. I contacted instacart and they supposedly gave me a credit. All of a sudden around midnight, they said they couldn't give me a credit and if I want to appeal it I can. Instacart shoppers would either say they got an item on your shopping list then once you receive your order, It's not there, bring you expired, moldy, open or busted, melted, hot or warm and not good to eat and instacart won't give you a refund. Some instacart shoppers are lacking common sense, not keeping items refrigerated as mentioned on the app or website and just being you anything. I had items that smelled like cigarettes, crack and meth. They hire anyone

Learn from my mistakes and use any other means of delivery. The Instacart CEO, Fidji Simo, should be held accountable to all customers who have been swindled

I ordered 3 half-gallon bottles of Kroger's Eggnog from the local Ralph's supermarket. The shopper somehow thought that substituting it with 1.5 quart bottles of eggnog-flavored almond milk was a good idea. I wasn't informed of the substitution until *after* the shopper left the store.

The shopper would not answer the chat request, quietly left my botched order on the doorstep, and quickly bailed.

Oh yeah, he placed the bag against my screen door, making it impossible to get at from the inside without knocking the whole mess over.

It seems that their policy is to apply credit to my next order. There will be no next order. I will nix the whole transaction at the bank, if necessary.

HAVE PLACED HUNDREDS ORDERS. GET BAD FOOD ALMOST EACH TIME. XMAS EVE WAITING 5 HRS AND NOTHING, SAID SHOPPER SHOPPING AND DISAPPEARED. TOTAL FAIL. NO FOOD XMAS EVE

We the customer need to stop using Instacart, I try not to use them because they are vile. Customers Beware! DO NOT USE THIS PRICE GOUGING BUSINESS. Last week (I am a shut-in) I ordered food and for a half of a watermelon, THE LABEL SAID $6.64@ $1.29 PER POUND. The markup was $1.70 per pound and they charged me $15.40 for a half of a watermelon that was not even edible. I am so sick of them. This week I was missing 2 items from my request. The majority of the time the fresh food is already spoiling and it may be delivered to someone else. I received 1% Buttermilk instead of the quart of 2% regular milk last week. This is my absolute last time dealing with them. I will find another way.

It appears that the individual recounting their experience with a recent food order was met with considerable service mishaps and an unexpected delivery outcome. Initially, they sought a refund for a particular sandwich choice—the Jimmy Dean Sausage Egg and Cheese on Croissant. This preference later proved significant, as the order fulfilled was of a different variety altogether, arriving not with a croissant but instead with biscuits, a product that the person clearly stated they did not enjoy. As a consequence, they are now stuck with an entire box of sandwiches they dislike, which encapsulates the potential disconnect that can occur between customer requests and service fulfillment.

The situation is further aggravating due to a miscommunication regarding the delivery process. The individual specifically requested that the delivery driver send a text when they arrived, likely to ensure they would be prepared for the food's arrival. However, rather than following this request, the driver opted to take a picture of the delivered food placed on the ground outside the building. Such an action raises several concerns, including hygiene and safety. Items left on the ground not only run the risk of exposure to environmental factors but also to potential pests, an anxiety especially pertinent given the mention of particular bugs prevalent in New Jersey.

In sum, this narrative captures a frustrating consumer experience marked by a lack of attention to detail and communication breakdowns between the customer and service provider. The resultant situation—receiving an undesired product in a manner that invites contamination—reflects broader issues within customer service domains, particularly in the food delivery industry, where accountability and responsiveness are paramount for consumer satisfaction.