Overview
Infotracer has a rating of 3 stars from 28,549 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Infotracer most frequently mention great service, easy access and quick results. Infotracer ranks 2nd among Background Check sites.
I only just joined 45 minutes ago and you've already suspended me. You take customers money the suspend for no reason. The whole premise of joining your site is to search. Why are you suspending my account?
I gained a huge amount of knowledge according to the app and it's extremely informative, also incredibly helpful for what I was in search of!I would definitely use again and highly recommended this app! Very resourceful!
False advertising! You claim to provide owner information with the trial purchase, and you didn't. Then you say it MAY be available after purchasing a premium report! This is quite the scam you have going
Hello Adam,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You use bait and switch tactics to get people to pay and then show them that they have to pay for a premium report at an inflated one time cost. This is a very unethical business practice. I already had the information from the standard report. Shame on you people!
Hi Maria,
Thank you for your feedback. I’m sorry for any confusion regarding the premium report.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So I am thinking I will get a report that has maintenance records, accident reports, etc., as well as owner. All I got was a bunch of blank entries. Completely worthless, but I had to pay $2.95 to find this out.
Hello Gary,
I’m sorry you did not find the information you were looking for. Please know that maintenance record is not part of our service.
Nonetheless, I forwarded a request for the vehicle's accident report to one of our research specialists, who will look into this for you. You will receive an update today.
As for the vehicle's owner information, I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave me all the information needed and was able to NOT waste my money on the car. However, they are a little sketchy with the subscription. Pay 2 for report and be hit with a 24 dollar charge 2 days later
Hello Chris,
Thank you for your feedback. We're glad the information was helpful in making an informed decision about the car purchase. However, I apologize for any confusion or inconvenience caused by the subscription charges.
After reviewing your account thoroughly, we found that no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
I have canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until February 24,2025. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
System goes through a search that looks like you will get information on the title number you are inquiring about. You pay, then get a message that there's no information on the title number. Basically paid for nothing. It was only the "introductory trial " price, but still it's the principle. I feel ripped off.
Hello Dyan,
We sincerely apologize for the inconvenience this has caused. I understand how frustrating it must be not to get the information you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This app doesn't give you any relevant info. It says free to start, but you actually have to pay. And then the report is so bad, you have to pay an additional $10 for more useless information. Do not buy.
Hello Jackson,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was useful information but if you are looking for wrecks or title types, go ahead and spend the 20 bucks. The did give the information and it was very fast. For my situation, it was exactly what I needed.
Hi John,
Thank you for taking the time to leave a 4-star rating and share your experience. We’re glad that the information provided was useful and met your needs for your situation.
We understand that certain additional details, like wrecks or title types, may require further investment, and we appreciate your insight. Your feedback helps us improve and provide the most relevant information.
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading information provided before payment. No indication that you would not provide all information indicated prior to payment of $2.95 but then you ask for additional $15 to view the majority of the information you "scan" for. This is a scam.
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- Boston, MA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richelle,
Thank you so much for your wonderful feedback! We’re glad that the app has been informative and helpful in providing the knowledge you were looking for. It means a lot to us that you found it resourceful and that it met your needs.
We truly appreciate your recommendation and your support. If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Looking forward to continuing to serve you. Thanks again!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315