Overview
ID.me has a rating of 4.1 stars from 27,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 2nd among Software sites.
My husband always did our taxes and I just always signed my name. He passed away in April 2024 so I had to learn to do them. This being my first year, I contacted an accountant. She needed last years return and I had no hard copies or even access to the cite my husband used so I started crying. How am I going to do this? I depended SO much on my husband for everything. The accountant gave me this link to set up the ID.me account and I was able to get to all the information I needed and get it to her within the hour. She even thanked me for getting everything I needed so quickly.
ID me had trouble verifying me off of my ID and face scan so I had to get more documents to prove that I was me. I had to do a video call with a worker with said documents and show them on camera. Which I don't mind but the queue time was 25 minutes and I waited an hour and a half at my laptop. The call itself was quick
I have successfully used ID.me for identity verification, including government benefits and employment authentication. The process involved document submission, facial recognition, and secure login, with occasional delays but overall reliable security.
… Very difficult, cumbersome, and involve process; unclear instructions, bad UI, shall I go on?…
What are the company has done? They've gone into the educational field in a big way; we've created the Collier junior Classics.
Except for one recent unusual login error message, ID.me has worked smoothly and quickly. Less passwords and more time is called efficient in my book. I hope it's expanded for all government services.
Being an expat with a non-US address, printed in a foreign language in utility bills, and with various versions of my name appearing across records, I could not be verified by Login.gov. ID.me was really the only option, unless you want to spend countless hours on overseas calls without a certain outcome.
I had some trouble with legit docs being rejected but realize ID.me are holding a high standard to verify. Eventually it all worked out, but lack of commenting is the only reason I did not give 5 stars.
I tend to imagine the worst possible scenarios sometimes when going through new or uncommon experiences so when this video call went very smoothly with great ease and swiftness it made me feel relieved and happy, hopefully everyone else will be just as lucky.
Having to verify my own identity to someone else has been more than frustrating. In fact, maybe one of the most painful experiences I've ever experienced. EVER. Thank you for your help to confirm that I am me.
The most daunting task is gathering all the documents you need. They are particular in having documents show your name exactly as your ID/Passport does. People may not use their middle name on financial documents or monthly bills, like myself. So, once you get that gathered, it's fine. It's a little odd holding your ID at your nose and slowly moving it towards your camera. I recommend finding a quiet and well lit spot to set your phone down. So you're more comfortable versus holding the phone in one hand and your ID in another. Other than that, your video call is short, simple and sweet. The representative I had was a native English speaker. I used the service on a Sunday morning and wait times were only two minutes.
I had an issue with my verification due to a cell number but thankfully this website uses video calling to use as a form of verification. Thank Goodness, the process was seamless. Definitely recommend it over competitor.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members