Hoverboard360

After recalling their product, this company will not offer a legitimate refund... exchange or an actual refund of money. Instead, they will give you a credit to some crappy clothing company. I have now filed complaints with the Attorney General in New York, and Better Business Bureau. I am also using social media accounts and tagging them in post to bring awareness to this problem in hopes they will act like a legitimate company. If you won't refund money on a recalled product, why the hell would I want to purchase their clothing? They don't stand behind their products!

After a safety recall I attempted to get a refund on two boards that were purchased last Christmas. I was informed that I could send the boards back and receive credit through their store, which only provides clothing. I do not want to spend over 700 dollars on clothing that my kids will never wear; therefore asked that they send me a new board that will not potentially blow up on my child, or give me my money back. I was informed through customer service that I could return the boards and only receive in store credit. I have reached out to several consumer hotlines in hopes of getting this issue resolved since the Hover board company is not willing to cooperate. I feel that a class law suit should be filed with this company for not giving people what they paid for.

I am having the same exact problem with Imoto. I purchased a hoverboard at Xmas time and it broke the same day. At first I could not get a hold of the company. It went right to voicemail every call and you could not leave a message. Emails were never responded to. Now they are telling me that I can pay to ship the board back but all I get is store credit for their ugly T-shirts that are over a hundred dollars each. I am interested to see if there are any lawsuits stemming from this. I am on board. They took so much consumers money.

First, file a complaint with your state's Attorney General. Enough complaints may get some type of action.
Second, call *******772 & file a compliant with the CPSC (recall #16-216). Apparently, it was the Consumer Product Safety Commission that negotiated this "consumer friendly" remedy.
If you are feeling motivated, you can also file a suit in your local Small Claims Court. If you prevail, you can transfer the judgement to the State of NY & then you will have a legal claim to any assets that Keenford Limited may have.
I doubt that any of us will ever get any money back, but we should all make an effort to put these thieves out of business.

I received an email that the Hoverboards we purchased right around Christmas time were recalled-that was about 2 months ago. Since, I have sent them at least 3 emails and I also have tried to reach them by phone numerous times--the phone line will only state that they cannot help on the recalls and I have to send an email. Well, I'm trying but NOTHING. Do not purchase anything from this company. They are the worst I have ever experienced. I want my $800 back for the 2 boards we purchased and are now too worried to use. I am thinking about also reporting them to the BBB. I will NEVER ever buy anything from them again and I will make sure I let everyone know how horrible they are.