HouzzReviews 1,655

I ordered a dresser from Houzz and paid extra for the 'room of choice.' The dresser arrived at CEVA in Atlanta, GA four days ago and now they are telling me they can only drop it off in my driverway per Sabrina. I called Houzz and spoke with Steve who states they can refund me $99.99 for 'room of choice' and I can find a local move to move it upstairs or they will return it back to Houzz in California and charge ALL the freight charges there and back because 'that's their policy.' I told Steve of Houzz that if I accept those terms and the dresser has been damaged during shipment, then the responsibility would be on me and that was not the original agreement; Steve had nothing else to say. I requested a Manager to call me back as soon as possible and Steve stated 'I can request it but I can't promise anyone will call you.' I am so upset right now and I'm supposed to be giving my attention to my job and not doing the job of Houzz! Horrible experience!

They don't answer the phone(a lot of their numbers are now disconnected) and when eventually they did answer a rude woman, Elena Spitz, told me that I have to keep paying because I agreed to that 5 years AGO! 3 months ago Houzz raised their monthly fee 100% and even that I said repeatedly I do NOT want the service anymore and sent an email canceling, they keep charging my credit card instead of taking my name off their website...I changed my credit card number and they KEPT charging $324.00 monthly! I'm disputing thru my credit card but this company needs a CLASS law suit! I had my business for many years yet never had this situation with any merchant nor service provider, at this point Houzz is literally stealing my money!

Attention all contractors: Do Not Use Houzz. An absolutely atrocious platform. Their customer support is virtually nonexistent. Took almost 2 months to get a reply to my email about a simple customer support issue. Before signing up for Houzz Pro, I was informed we could increase or decrease our monthly spend as we please. After signing up and not getting the results we were hoping for, I asked to decrease our monthly spend by decreasing the number of regions where our profile is being promoted. Now they're telling me that's impossible and the best they can do is allow me to pay off the whole year in one lump sum payment of $13,000. I would not recommend Houzz Pro to anyone. There are much better things to spend your money on if you need leads. Houzz Pro has no intention of helping small businesses grow, and are a predatory company complicit in conning us, among many other companies, out of thousands of dollars.

I HAD MY ACCOUNT HACKED AND EMAIL CHANGED, SOMEONE ORDERED 1800 WORTH OF ITEMS FROM THIS SITE. THE CUSTOMER SERVICE IS WORTHLESS,

Purchased a vanity from this outfit. The vanity was delivered on Aug 22,2024 and installed a few days later in the basement bathroom. I don't use that bathroom very often so have not had a chance to use it since maybe two weeks after it was installed. A couple of days ago (around the 20th of October), mind you less than two month after delivery, I was in that bathroom and noticed that the vanity was falling apart on the bottom right and left sides. I contacted the store only to be informed that they will not do anything other than send me a repair kit with wood filler and paint. I told them that that wasn't acceptable and that I wanted them to either pay for repairs by a professional or exchange the $1,000 vanity for a new one. Just wanted all potential customers to know what kind of business they are dealing with.

I had an incredibly disappointing experience with this company. I was charged for a full year of their Pro services despite never using the platform. Immediately after being charged, I reached out to explain the situation and request a refund, only to be denied with no reasonable explanation. Their website makes it almost impossible to unsubscribe, which feels intentionally designed to trap users into paying for something they didn't want.

This company seems more interested in profiting off of unsuspecting customers than providing actual value. I find their business practices to be deceptive and unfair. I will never use this service again and strongly advise others to avoid it. Terrible customer service, terrible policies, and a complete lack of accountability.

Do not use this website. They offered me a free trial so I thought I would give it a try to figure out a configuration for my bedroom. There was nothing that stated how much a membership would be if not cancelled before the free trial was up. Well turns out they charged me $300 the day before my trial was up and now they won't refund my money! Terrible customer service! Don't use! I am sure there are much better options out there, who aren't crooked and only out to get your money!

The piece I bought is pretty nice! It looks good and feels solid, so no complaints there. Delivery was smooth, and they packed it up really well. Overall, I'm satisfied with it, but not totally blown away.

I called and spoke with a representative on June 13th who confirmed that I should not have been charged for adding a team member to my subscription because there were no additions or changes made to my profile. However, when my ticket was elevated to the next level to have my subscription cancelled, due to the repeated issues had with billing, I was told that I would not be refunded and a team member was added on May 24th, which is the same date I contacted customer service due to a third charge of $99 AFTER I had been told the day before that my account was up to date. Even though I explained that I, 1- did not enter the site until on May 24th because I was traveling for the holiday, and 2- do not have any team members. My ticket was closed without a response, and I have yet to be refunded for the $60 over charge received.

If I can give them 0 stars I will. This company is a SCAM! DO NOT ORDER anything unless you want to pay for something that it would never be delivered to you. For the last 4 months l have been waiting to receive my refund of $1,825 for a furniture that I ordered but was NEVER delivered to me. After numerous emails and phone calls to them no Houzz' representative ever provided me with an answer as to why I am paying for something that was never delivered to me and why I do not receive a refund. I am shocked that this company even exist and is still in business however, I am convinced now that the only way to receive my refund is to take a legal action.

I ordered fence panels. They were promised May 1. Nothing by May 15 so I called customer service. They can't even confirm it's been sent. Could not (or would not) connect me to a supervisor. So no info, no panels. No nothing. All that's left is to challenge the cc payment. If you can find there products anywhere else, go there.

I recently received the wrong chandelier from Lighting World Decorators through Houzz. It cost me $52 to return THEIR mistake. They have now said the merch was damaged and they can't refund my money.
1) it was THEIR mistake
2) I paid $52 to return it
3) I shipped it in the original packing
4) it was NOT damaged
5) they said it was and won't refund my money
6) I feel they did this so they didn't have to refund
7) DO NOT ever buy from this unethical company. The worst customer service ever. They are liars.

They have now asked for me to contact them through their help on their website since this was posted. I have done so numerous times previously.

From a software perspective the platform seems fine. We evaluated it for use but decided not to proceed with a purchase. Unfortunately, due to an administrative oversight, we failed to cancel the free trial and have been being billed for the past 12 months for a product that we neither used, needed nor wanted. After attempting to contact the company - they refused to process any refund or cancel the subscription. So they continue to bill us. As a small business this is a non-trivial expense. Very unethical business practice.

Houzz pro has demonstrated deplorable & predatory business practices. While we respect their prerogative to adhere to every letter of their trial policy - we find their practice to be extremely unethical. After contacting them to inform them that there was an oversight in the cancellation of the subscription - they refused to stop billing us for the product, even though we never used it beyond the trial date. We are a small business and this is not a trivial expense. As a business, they certainly have the ability to practice ethically and cancel subscriptions in the cases of administrative oversight, given evidence that the product was never used beyond the trial date. Throwing their hands in the air and pointing to the policy as though they are powerless to do anything is extremely disappointing. Even if they kept the payments for the first few months of the oversight and then canceled the subscription, that would have been acceptable.

I wouldn't recommend them to anyone and would warn anyone interested in evaluating the trial to be very wary of the predatory business policies. They have no interest in providing any leniency to errors and will continue to bill you for up to 12 months after requesting a cancellation.