I purchased the Seren Orchid Floral Lace Back Maxi Dress for my daughter. The dress is very poor quality. Unlined we needed to purchase a slip as you could see her legs through the fabric. The was a hole in the seam where the stich did not catch the fabric. The fabric itself was embossed but the embosing had lose threads throughout.

I've ordered 3 dresses under sales and my order remained in processing status for weeks.
When reaching costumer service, they told me my order was not accepted due to issue on payment and they changed the order status. Granted I did not received an email confirmation but would I've been alerted about the payment issue, I would have correct it immediatly. House of CB solution is for me to place a new order. They put full responsibility on me, crazy... they just want me to buy the dresses full price.

House of CB has the worst customer service I have ever dealt with. Over three months and 30+ emails, they repeatedly sent me the wrong links, made errors, delayed responses for weeks, and ignored my follow-ups. After confirming my exchange was processed, they suddenly claimed I owed a price difference—which only existed because they gave me the wrong link in the first place! Their management took a month to reply, and they only respond when chased multiple times. No accountability, no compensation, just excuses and incompetence. Avoid this brand at all costs! 🚨

Would never order here again.Quality, customer service. And sizing is really bad! Ordered a dress that does not fit. They expect you to ship it back at your own expense. Their fabric feels like plastic and is itchy. They are fast fashion at a luxury price point. Complete scammers. Horrible customer experience not even close to luxury fashion. Only instagram fake influencers and garbage quality.

WORST CUSTOMER SERVICE EVER!
Tried to place an error with them and my payment kept getting declined. Called my bank and they said there was nothing wrong with my card, they GUARANTEED it was a merchant issue. So I reached out to house of CB for the most frustrating experience ever!
Not only do staff not give a crap about helping but they are super rude and dismissive.
They initially denied it was their issue despite showing screenshots from my bank saying it was then just said well try a different card.
I say I don't have a different card and you can't explain why you're system is rejecting this.
Her: "are you sure your address matches or you put the number in right?" 🙄🙄 as if I haven't used this same card a million times in a million other places without issue. And yea I tried like 6 times lady, the number and address is right.

Asked to speak to a manager or supervisor multiple times and they IGNORED me and refused, then just told me "have you tried a different browser" YES, okay then just wait a few days. 🙄
And I complain well how do I know in a few days it won't be rejected again?
No answer, no help.

Like wow you think they would want to help someone trying to buy $900 for 2 dresses but apparently they don't give the tiniest crap about their customers, don't even try to help you. They clearly just brush you off and want you to go away, couldn't care less about helping the customer, LISTENING to them or trying to resolve anything.
Pretty sure they're going to suggest next I'm spelling my name wrong because they just keep saying the dumbest possible things and not helping.

Also probably why there is NO PHONE NUMBER to contact them. Much easier to overcharge people and provide abysmal customer service when you don't have to talk to them and just send a pointless email every 3 days until the customer gives up.

Horrible company. I can only imagine how hard it would be to return something based on their embarrassingly bad customer service.

Shoutout to Ariana and Jamie who were particularly useless and REFUSE to connect me to a manger or supervisor because they prefer to waste my time with ridiculous suggestions. I suggest you both get a different job.

I wrote a comment on their tiktok about my personal experience with this brand, how the staff in store had opened the curtain on me whilst i was changing, and how none of the quality of the dresses matched the price, as well as even though we queued for 45 minutes for a dressing room whilst holding heavy dresses, you couldn't even bring someone in with you, and had to struggle yourself into a dress with nobody to do zips or give their opinions. My boyfriend who had waited with me and was going to be the one paying, had to wait at the other side of the store whilst I tried them on. And instead of taking on this feedback (which I hadn't shared aggressively, was just sharing my experience for other buyers) they BLOCKED my account. Clearly trying to erase any bad reviews! Do not shop from here, their dresses are tacky, poorly made and do not match the price. It's better to go to an independent seller and have a dress made for you.

I ordered a dress in my size and the sizing was so bad that I had to return it. I reviewed their size guide online and purchased the appropriate garment. To make a return I had to pay for my own shipping back to them and then they only refunded me the amount of the dress and not the shipping cost that I had to pay to have the dress shipped to me originally. I have never heard of such a poor policy.

I've bought two dress from house of cb. The first was the Pietra dress. As beautiful as it is the zipper does not work, it has always been a struggle and now I can't get it past the seam of the skirt. I tugged on it for so long my fingers got red and swollen, I shouldn't have this problem with a dress that costs this much, especially as I haven't even worn it yet. Then I bought their Adriana dress through Nordstrom which didn't fit so I had to return is and bought another size from the house of cb site. Originally I bought a small with the bigger cup size and I needed to buy a medium instead, for some reason even though both were the d version the busy got smaller? I am so grateful I bought the first one through Nordstrom because house of cbs return process is super difficult and tedious… honestly I'm hoping to be able to make some money back for these dresses since I feel like I wasted so much on items that are low quality compared to the price.

I bought a dress for my friends birthday but it didn't fit her so I returned the dress and asked if I could get it in a bigger size or a refund. Keep in mind the dress was brand new, never washed, still in its box with the tag on and everything. After back and forth with the customer service for nearly two months because they never get back to you on time and always take super long to respond they said they can't do anything for me. So now I'm stuck with a $350 dress that I can't do anything with. HORRIBLE CUSTOMER SERVICE. They tried to tell me they can't do anything because the dress is washed which I know is a lie. They just keep throwing excuses at me. I thought for such as expensive dress and a "high end" brand they would care about their customer but no. Don't purchase from them.

I went to their store at Oxford Street and had the worst experience of my life. The staff are extremely rude and unkind. Not to mention that they say the store closes at 9 PM but in fact they shut down the rehearsal areas by 8:30 leaving you empty handed. The dresses seem to have some quality but what a shame that they have terrible service. They also don't seem to offer products for anyone with a big bust.

I ordered a hoodie and jogging trousers for my daughter's Christmas present, at the very high cost of £140. When the items arrived, we realised that the quality was no where near what you would expect for clothes of this cost. Both items really were only worth about £30 each. They returns policy does not take into account your customer rights. They request that the return is made via the post office and that the signed for service with tracking is used, at a high cost which you are expected to pay. I contacted House of DB and was told that they don't cover the return cost. Even though they should under the customer rights act. There must be many other companies who provide better quality clothing for more reasonable prices and who actually care about their customers. Avoid House of CB, they are rubbish.

This company behavior is highly suspicious when dealing with credit cards. My order is shown not going through by this company's website but my credit card is charged. We used our debit card to order the same thing. The website showed that the transaction did not go through but our debit card has been charged. I am wondering if this company website is fraudulent. I can provide evidence if they challenge me.

My experience with this fashion brand was disappointing. Despite spending money, the item's value was not commensurate. The customer service was extremely poor, and addressing issues with a stretched garment and fluff was met with a dismissive response, implying it was my problem due due to not having read terms and conditions. The use of exclamation marks in customer communication was also rude. Overall, not a positive experience at all, Infact it's the worst I've had to date and will not be making any future purchasers there!

VERY DIFFICULT TO GET A REFUNDS FROM THIS COMPANY IF YOU WANT TO BUY ANOTHER ITEM THINK TWICE BEFORE YOU BUY IT UNLESS YOU CAN BUY ANOTHER ITEM AND WAIT FOR THEIR REFUND
YOU CANNOT TALK TO THIS COMPANY AND THEY FIRSTLY IT WILL BE REFUNDED IN 3-5 DAYS REFUND FROM TRACKED RETURNED ITEM THEN THEY EMAILED 5-10 DAYS AND NOW TO 15 DAYS TO REFUND.

I bought it from website, it took more than 2 weeks to finally arrive then I received another bills for almost $200 from import Tax! So I basically spent double price to pay one dress I want. Everyone: please do not buy is from website: when I emailed them for explanation, they sent me a link said from the website shows the explanation. Sure it is from the website but who knows it was hidden at where! On the website it show s shipping time is 2-3 business days, when I asked them why my shipping time was more than 2 weeks I was told same thing that: on the website, it shows shipping time could be changed. So basically: their website shows everything could be changed! Include the dresser's price! If you don't wanna be rapped off, do not buy it from website!

I ordered the dress in size S for the first time and it had a default at the back! I sent them pictures and they refused to send me a free return slip even though the fault came from them! So I had to pay the shipping costs!
I recommend the SAME dress always in size and this time it's worse! There is a seam right in the middle of the chest whereas in the first dress there was none!

I ordered a dress from house of CB for a destination wedding. On the website it said it takes 2-3 working days for delivery and there was 5 working days in between my order (which I placed at 7am.) I received a confirmation email saying it would arrive in 2-3 working days still. On day 4 I emailed asking why it hadn't arrived and was met with very slow responses saying it would follow the 'standard' 5-6 working days because it was outside the UK and would arrive on the 6th which is 4 days after I leave for the destination wedding. None of this had been communicated earlier to give me a chance to explore other options and they reply to emails very slowly. I found out that it was available in store, so they lied about it only being available outside the UK, and till now have not offered me to go pick it up instore with my invoice which I have asked for repeatedly. Now I have a flight in a couple of hours and have to run around looking for a dress despite having work. This was a major inconvenience and would have been a non issue had they been honest at any point about their delivery times.

Terrible Experience - Dress Never Received, No Refund

I had an extremely disappointing experience with house of Celeb. I have placed an order for a dress last year, but I never received the item, and my money was never refunded. I reached out multiple times via email and phone, but received no response. It's incredibly frustrating to be ignored when you're simply trying to get the product you paid for or your money back.
I strongly advise against shopping at House of Celeb. Their lack of communication, failure to fulfill orders, and refusal to issue refunds demonstrate a complete disregard for their customers. This experience has left me extremely dissatisfied, and I would caution anyone considering shopping here.

DO NOT SHOP HERE AT HOUSE OF CB / MISTRESS ROCKS
I bought a corset top from Mistress Rocks in the House of CB store in Westfield Stratford, I had had it on for around 20mins, arrived at my destination and the boning was all popping out, I had to go around for the day with boning coming out of my top. VERY BAD QUALITY. I took it back to the store at the earliest opportunity (2 days after purchase) - they would not issue a refund in-store, they said they would send it off and I would be contacted with outcome and options, I was NEVER contacted and just sent a new top. Why would I want a replacement of a top that is the WORST QUALITY, I wouldn't even expect Primark clothes to break within 20mins of wear. This top was £50. I have contacted them repeatedly for a refund and they keep ignoring me/saying it's not possible.

House of CB is the WORST and the customer service is awful.

I checked with a tape measure with my partner. The order was placed and the dress arrived with a huge import fee (because they use ups, which has lots of extra costs).
The dress is cut any way, and does not correspond at all to the measurement on the site. About 3cm less and the cup was the wrong size compared to the order. We sent the order back at OUR COST, and they refused to accept the return parcel because of English customs charges.

I never get a refund and they ask to send back the dress at OUR cost again...