Shipping to Canada is very expensive so I wanted to ship to a parcel holding facility at the border. I was notified they do not ship to these locations. This meant i had to find a residential address in the US and drive there myself. I wasn't terribly pleased with this outcome but I did receive my package and the heat press its self is great. Wasn't the best experience as a Canadian buyer though.
I got the heat press for a hobby project that I wanted to start. I made my first airbrushed t-shirt and am very happy with it. The only negative - FedEx. The idiots at FedEx looked like they drop kicked the machine. Luckily it was super well packed. The box was destroyed but the machine was undamaged (checked it before signing off on receipt). Please DO NOT USE FEDEX. THEY ARE KNOWN TO DROP KICK EVERYTHING.
I ordered a second set of sublimation throw pillow covers because the first kind I ordered did not work for what I needed. The second set, though ordered late in the month still arrived in plenty of time for me to make my Christmas presents! Very pleased.
I have always had good service with HPN. Love the new press. Could wish for more chat availability on weekends though
Each time I have ordered it has been easy to order and always on time or early
I called several times with a bunch of questions before placing an order. They answered all my questions and I placed my order. I will be a client forever. Thank you 🙏🏼.
Excellent experience. Quality service and product. Great follow up support.
I was given very good delivery updates and shipping confirmations throughout the process of ordering until delivered. Very pleased!
Haven't had the opportunity to sublimate any of these mitts/gloves yet, but they appear to be made with good quality fabric and are well put together. Looking forward to seeing how they take sub ink.
We love your sublimation mugs for our business. Excellent quality.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.
HeatPressNation has a rating of 4.4 stars from 8,885 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 282nd among Industrial Supply sites.