Because these shirts are made overseas don't expect to get them in any reasonable time frame. I ordered my Christmas shirt over a month before Christmas and it didn't show up for Christmas or anything that I was anticipating wearing it before. Customer service gives the same answer every time.
Ordered in January 2025 and now February 2025 and no shirt,but they did get my money.Also tried a live chat with them on line this am but no one came to chat.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.We are committed to enhancing our service and delivering an improved shopping experience for you.
In recent days, the volume of our customer service inquiries has increased dramatically resulting in slow responses. We are really sorry about this. Please tell us the problem you encountered first. We will reply to you as soon as possible.
We are deeply sorry for making you wait so long. Due to the high season, the stock changes rapidly. We will do our best to improve the stock alert system. We believe that our company will make better progress due to valuable customers like you.
Your order was automatically canceled by the system because it was not shipped within the deadline.
The refund will be sent to your original payment account within 3-5 business days. We appreciate your patience and support.
We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.
If you need any assistance, please feel free to contact us by chat for a quick response or by email at service@hardaddy.com. By email, we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Timmy
HARDADDY
I ordered two shirts for my husband and myself for a theme party we were going to attend. First, I never got any sort of confirmation of the order but they definitely charged me. I ordered three weeks in advance of the party. When I finally got shipping confirmation it was for one and two weeks AFTER the party! One shirt arrived the day after the party. The other arrived a week after the party and it was DEFECTIVE! The sleeve was folded up and sewn to itself. I had already gotten two different shirts. My husband wanted to keep his but mine needed to be returned. There is NO contact info whatsoever on their site. NO email. NO phone number. I followed the return directions on the packing slip and those didn't work. Broken link. I finally went back to the shipping email and did the return that way. It said I'd hear from them within 48 hours. It's been over a week and NOTHING! I have been screwed out of the cost of the shirt. I will NEVER order from them again.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. Feel free to contact us if you have any issues.
Usually, the order confirmation email and shipping notification will be sent automatically to your mailbox, if you don't find it, you could try to check your spam folder since we have customers who find their confirmation in this way.
We will try our best to improve our shipping efficiency and service to provide you the better shopping experience.
I’m really sorry to hear about your experience, and I completely understand your frustration. It’s unacceptable that you didn’t receive proper communication regarding your order, and I apologize for the inconvenience caused by the defective shirt.
We take these matters seriously and want to help you resolve this issue. Could you please provide your order number? This will help us look into your situation and ensure you receive the assistance you need. Thank you for your patience, and we’re here to make this right.
We appreciate your patience, and I assure you that we are committed to resolving this issue for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
I have not received my order in almost 4-weeks! If I ever do get my shirts I will NEVER order from them again. I am now very concern that the quality is not going to be very good.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Each customer is important to us, and we truly hope to resolve this issue in a way that is satisfactory for you.We will try our best to improve our service and provide you the better shopping experience.
We strive to provide our customers with high-quality clothing and ensure that their orders are delivered as quickly as possible.
I’m very sorry to hear that you haven’t received your order yet and understand your frustration. To assist you better, could you please provide your order number or email? This will help us track your order and address your concerns more effectively.
We appreciate your patience, and I assure you that we are committed to resolving this issue for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
DO NOT BUY FROM HARDADDY! They never delivered the two shirts i ordered. Customer service wanted a credit card to research the order. Went round and round trying to get customer service. Wish i had researched it before buying. Check out Malwaretips for more info.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Just to clarify that our customer service team will never ask for your credit card information to research an order. Your security is our priority.
Unfortunately, we are unable to find your order.Without the correct order details, it’s challenging for us to solve the problem for you. If you could provide any additional information, such as your order number or email address used for the purchase, we would be happy to assist you further.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
I ordered 11 shirts for a class reunion from this site. The reunion was cancelled due to a family emergency. I did not even want to return the shirts... just exchange them for different styles.
WHO NEEDS 11 OF THE SAME SHIRT?!?!?!
They simply said, "no". It is outside of our 30 day return policy.
The shirts are very poor quality. I will probably go thru all eleven of them within a year, because they are junky.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://hardaddy.com/information/returns-exchanges
Since your first order was delivered in 26th March, the return window expired after 26th April.
As for the 2nd order's return request, we sent reply in 8th June asking for photos since you complained about issues. Please send us photos to check so that we can help you on the orders.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
HARDADDY
Quality shirts at a reasonable price. I have like 5 or 6 of these shirts already. I love them all.
The products are of very high quality and affordable prices, and they have very innovative styles. It's a good website where you can easily order and the visuals are very nice. I would also like to thank you for your interest in customer service.
All the new clothes collections are very beautiful and I like them! The quality is as usual on a top and I always recommend this shop to my friends when they want to buy something really qualitative with interesting prints.
I mean, everything was still and smooth, until a week-delay... Nothing bad, to be honest, but it's a little off date. Still enjoyed shirts i ordered. Light material, awesome print... Maybe it's was only my problen but still kinda wanted to recieve them earlier
Per site- one day to process then 7-14 days of shipping. Ordered holiday themed shirts, so needed them on specific dates. On day four still in process status. Contacted customer service via chat, was advised items will be in warehouse within 9 days (an estimate) with same ship time frames. Offered discounts which do me no good for a need on two holidays. Items look great online, very disappointed in execution and communication. Won't be back.
Dear customer
We apologize for the delay in processing and shipping your order. We understand that timely delivery is important, especially for holiday-themed items.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. There is different processing time for different item. You can check the processing time from product page.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Due to the peak shopping season and high demand, your order has been slightly delayed before shipping. The order has been cancelled as your request, we will refund as soon as possible. We sincerely apologize for any inconvenience caused.
Thank you for taking the time to share your feedback with us. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
Overview
Hardaddy has a rating of 3.3 stars from 171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality and affordable prices. Hardaddy ranks 202nd among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.We are committed to enhancing our service and delivering an improved shopping experience for you
Some items are super hot sale item and we need a little long time to process in bulk.
Once the items are dispatched, the estimated delivery time is 7-15 working days. Since it is international shipping, it may take a longer time to your place. Hope you can wait patiently.
Once your order is shipped, our system will automatically send you an email notification with a valid tracking number.
We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.
We are unable to locate the order by the name provided. To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Timmy
HARDADDY