GrubhubReviews 4,557

So basically i ordered mc Donald's at 8:22 and my driver it took him basically and hour to get my order my food got to my house at 9:56 that's alr a red flag right there. So i proceed to wait out side to get my food and the delivery guys says "sorry i had to walk down the street cause i parked farther from your house" so I'm like okay so as I'm eating my food i realized im missing one of my desserts and spentt 56$ on this delivery and it took a hour to come bad service im never getting food from grub hub again and it was my first time to

I ordered three sandwiches totalling $81.33 through Grubhub. The driver only had two sandwiches in the bag. I felt the bag & told him there is only two sandwiches & I did not accept them. I told him to take them back to Blimpies. Would you believe he took a picture of me feeling the bag (it was still in his hand) & he posted the picture as if I accepted the food. I called Blimpies who said they gave him three sandwiches, not two, & that he never came back to the store to return the two sandwiches. I called Grubhub twice, both customer service reps said I will not be refunded. I will never, ever order from Grubhub again!

This has been a frustrating experience from the very beginning. Deliveries are always late, half the order is often missing, and when I try to get help, I'm met with long wait times and unhelpful agents. I've been more than patient, thinking maybe they'd improve, but it just keeps getting worse. I've never felt more ignored by a company.

They get things wrong more times than right. They don't care that key items are left out of delivery. They don't credit delivery or service fees. Horrible attitudinal service. They have lost a customer!

I placed an order for delivery within a specific time window at my job so that it would arrive during my lunch break. Shortly after placing the order, I received a notification that the restaurant was preparing my food. However, an hour later—an entire hour after being notified that my food was being prepared—there was still no delivery. I checked the tracker, and it didn't even show a driver assigned to pick up my order. I called Grubhub customer service to report the issue, and they told me to wait another 15 minutes, assuring me the food should arrive soon. I waited an additional 30 minutes after that call—by which point my lunch break was over—and the food had still not been delivered. At this point, I informed them that even if the food did arrive, it would likely be cold since it had been sitting for over an hour. Initially, the agent only offered me a $5 credit on a $25 order, which was completely unacceptable. After further discussion, they finally gave me the option to cancel and receive a refund. However, by then, the tracker showed that my food was just being picked up. I explained to Grubhub that this was useless to me now since my lunch break had ended, meaning I had to go without a meal. I ended up canceling the order, only to find out that instead of refunding my payment method, they issued the refund as Grubhub credit—essentially forcing me to use their service again despite this terrible experience. Otherwise, I would have to take the entire loss. BE WARNED: THIS IS THE WORST FOOD DELIVERY SERVICE EVER. They previously lost a class action lawsuit for this exact issue, yet they continue the same shady practices. If you want to verify, just Google "Grubhub Class Action Lawsuit." It's clear that even a legal judgment wasn't enough to make them change how they treat customers and their delivery drivers.

Ordered. 1 min later stated delivered. Well. They are 10 min away so yeh, no. Asked for refund. They stated it was delivered so no. Cancelled app. Disappointed.

The first two times I used their service there wasn't an issue. The last several times I used them their service is a complete joke. They NEVER deliver during the time frame they claim. They NEVER want to refund you or cancel the order. I don't want my food after it sat out for over an HOUR waiting to be picked up for delivery. I was trying to cancel it when it hadn't even been picked up because who wants something that is no longer fresh?! It's not the restaurant that is the issue, it's GrubHub. Their customer service is a joke. I tried giving a 2nd chance but the service is garbage. Will not be using their service again.

You order food at a premium amount. Then you wait for an hour and a half. THEN, they call you and say that food won't be coming bc someone else picked up the food that was meant for you. In a normal fing world, any reasonable person would just get the food remade and do what you paid them to do, but no... grubhub says your food will never be there and they refund your money... which you'll eventually get back in 3 to 5 business days. **** you guys. I'll never use your ******* service ever again.

Horrible. NEVER USE GRUBHUB. When I asked them to refund they just passed over it even when I sent them the text showing them they cancelled and stated they would refund. CROOKED company!

They failed to bring the wings with the order from Buffalo Wild Wings. We had to go get the wings ourselves and Grubhub refused to refund the delivery or service fees. What was the point of getting delivery if we ended up having to go get our food? I will never use Grubhub again.

Two hours before a text and "delivery" picture was sent. I'd already been standing by the door for 5 minutes. However, nothing was ever delivered. The picture shows on the orange Grubhub bag and nothing to indicate that it was at my house. I hate Grubhub but I get it free with Amazon. And, I LOATHE THIEVES! Merry Christmas, Jerk!

FIRST OF ALL I AM A DISABLED PERSON. So I ordered Lunch at noon the delivered items were garbage. So I ordered 4 items from Istanbul Kebab Restaurant. 2 shawarme sandwiches, which were ok, 1 kelle tandir which was also ok. And 1 egg plant kebab which was NOT DELIVERED. I called the restaurant and they appologized and told me they were out of it an they will contact Grub Hub to refund the $23.00. I called Grubhub and they told me they refunded the garbage I received noon time because of my complaint, but they can not refund this UNSENT item even if it is not delivered. IS THIS THE WAY THEY PUNISH A CUSTOMER FOR COMPLAINING ABOUT A BAD FOOD DELIVERED, WENT TO GARGAGE WITOUT BEING CONSUMED AND PAY FOR AN ITEM WHICH IS NOT DELIVERED EVEN WITHOUT TALKING TO THE RESTAURANT WHICH ADMITS THEY COULD NOT SEND IT BECASE IT WAS FINISHED. Below is tbe picture of philly cheese steak which is filled with fat, onions and tomatos. I have never heard of a philly cheese steak like that. Just garbage.

If you enjoy over-priced ice-cold food, use the Grubhub service! This evening, I had the pleasure of using a $40 gift card I was given from my work to order a dinner. We ordered three hamburgers from Red Robbin. The bill came to over $80! After watching the driver pick up my food at the restaurant, I then watched them make a stop at another restaurant. After picking up an order form there, they proceeded to drive clear across town (in the opposite direction) and drop that order off. I watched our dinner drive around for over 30 minutes. By the time the food finally got to our house it was ice cold. I asked that it be left on the bench by our front door. It was placed on the ground. Well, at least with the gift card it only cost me $40. Oh, wait. They charged the full amount to my credit card and did not use the gift card at all. So, I paid over $80 for 3 cold hamburgers. After chatting with support, I was told there was nothing that could do but offer me a $5 credit. Amazing. Use at your own risk.

I supposedly get GrubHub+ with Amazon. 80% of my orders never arrive and what does is cold. Do NOT use GrubHub. In the last week or so had a driver steal my Pizza. And then not deliver two other orders when I could not get out of the house due to illness. In my case my illness actually worsed due to lack of expected food intake.Thei AI help bot could not care.

I wrote this exact review on a differ platform, too. First, we cancelled our Grubhub+ a month ago due to pretty bad experiences with their partner restaurants and errors (every time) on our orders. Tonight, however, was the final straw. We gave them another try at full price. Our order was cancelled an hour and ten minutes after the order was picked up by the restaurant. It was cancelled AFTER the driver arrived at the restaurant and sat for 30 minutes. He then proceeded to deliver another order, RETURNED TO THE RESTAURANT, where he sat for another fifteen minutes. He then updated the delivery time which would have made our delivery 30 minutes late and then, suddenly, cancelled the order. The cancellation was not due to being out of a menu item. When that happens, the order is cancelled right away. That has happened to us before. We thought maybe it got so late that the restaurant had closed at that point. Nope. I called the restaurant, and they were still open and would be open for another three hours.

Orders are wrong, they don't check it, they deliver to the wrong address and lets face it, grubhub just wants your money and have no customer service skills. Save your money and time, it is not a time saver when your food arrives cold, over priced and thats IF you actually get your order.

See the picture, their proof of delivery except it is not my front porch!

The FIRST time I used Grub Hub, I ordered as I usually do on Uber Eats. I got a text message that the Grub Hub driver needed a pin to complete my delivery. My husband was OUT FRONT at the time waiting for the driver. I texted the pop up pin to the driver believing he would then leave the order with my husband. DRIVER NEVER SHOWED UP. Food was never delivered. Money was kept. I informed Grub Hub and they just said they "notated" that the driver texted for the pin. When I complained that I wanted a refund because we receive NO FOOD, they said 48 hours had gone by since the delivery, so no refund. A BUNCH OF SCAMMERS. POOOOOOR SERVICE. THEIVES.