Groupon

Groupon is a big scam! They really don't know what's going on with the companies that are offering these low deals. When something bad happens and you want a refund, they give it to you in Groupon bucks and take any that you may have used in the purchase. They take forever to offer this and ask a billion questions in 10 separate emails only to still give you the run around or make you use their service. I bet they make thousands if not millions of dollars off of frustrated consumers who just give up and let those b.s. Bucks expire. It's highway robbery! Btw...my issue took a whole month to finally get situated only to give me back less than I paid in Groupon bucks that I'll probably use on something I don't need or just let expire. What a scam!

Like many web based companies, Groupon offers NO CUSTOMER SERVICE. Unless "there's a button for that" or AI can handle your inquiry, they are useless. I spent hours going in circles to resolve what should have been a simple issue - - - to date I have received multiple emails advising me how customer focused they are and how they want to help but not a single step towards resolving my issue. I highly doubt I will ever use this company again and I am pretty certain I will be telling everyone of my poor experience.

It's easy to sign in to Groupon. It would show me groupons in my area; said it couldn't find my location. I know there are nearish places that use Groupon. The reviews are useless because you can't find a review of a particular offer if a business offers more than one Groupon.

I noticed they now offer courses (which they showed me when I filtered to "Things to Do" which are activities, not courses).

When I checked a few out there were a lot of complaints about codes not working that weren't expired. And, more importantly, when I looked at reviews, it didn't show reviews of that particular offer, but of every course the business offers. That's bad user experience. I'm afraid to give them my money now.

I'm reaching out regarding some ongoing challenges we're facing with Groupon on the business side. We currently have an active Groupon offer, but there's no way for us to verify the legitimacy of a voucher through our customer management software (CMS). I've requested that Groupon provide a method or API for us to validate vouchers through our CMS, but they've declined. I've also contacted our account manager, David Sprowl, asking to be connected with someone who can help us resolve this issue. Unfortunately, he has not escalated the matter and seems to be functioning as a gatekeeper. Despite several attempts to reach someone else—by phone and through alternate emails—everything continues to route back to Mr. Sprowl, who has been unable or unwilling to assist further. This lack of access to voucher validation is a serious issue. We've already encountered cases of fake Groupons, which are damaging to our business. In addition, if there is even a minor typo in the code we submit for redemption, the payment is denied and we receive no compensation for that customer. We're truly at our wits' end and would appreciate any assistance or guidance you can offer to help us move this forward. We want to continue offering deals through Groupon, but we need a more reliable and secure system in place to protect both our business and our customers. Thank you for your time and help.

Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours.

Attached picture shows order still processing an hour after the show began.

Utterly incompetent and useless.

I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!

I purchased 3 Luzia Cirque Du Soleil tickets for Saturday March 15th, 2025 instead of Saturday March 22,2025 by accident. I did it late at night and when tired and simply clicked on the wrong Saturday. I realized my mistake immediately after purchase, I mean within minutes after opening the voucher and right away went to cancel the order and was unable to do so. Groupon is supposed to have a 3 day return policy. My chat experience and then emails from supervisors have been robot like in their answers to the point that I wonder if AI is responding to me instead of a human being. You can not reach anyone in person when you call their Customer support number which has a recorded message that all support is done online. This experience has been a nightmare and hours of my time have been wasted trying to get someone to give me exchange bucks for my order so that I can purchase tickets for the right date. I don't want a refund just an exchange. Everyone makes a mistake sometimes and what happened to their 3 days return policy? This has caused me so much stress. Their customer support deserves 0/5.

I lost seven thousand dollars on a vacation from groupon to Africa because of covid even though I had gotten a full examination from my doctor saying I was healthy they would not let me on the airplane. The Dubai airline said they gave the money back to Groupon and Groupon said they never got the money.

Horrible customer service. If you're unable to use voucher you cannot trade in for something else so you don't lose your money. I definitely don't recommend.