BBQ Grill Repair

I ordered a Venturi & regulator for my Turbo Elite grill. The company has lots of expertise with various manufacturers, I found a great video covering the Venturi replacement on their blog site. I also found great information for a valve that was sticking which got me going again. The shipment took little longer than usual due to the current pandemic, but 2-3 weeks was fine since no one else had the part. Overall great experience with Majestic Grill Repair. Thank you

I've used Grill Repair (Majestic Grill Parts) before for parts to convert a propane grill to natural gas. They're one of the few who provide the parts with an adequate description to assure getting the right ones. On my last order, I made an error, which they caught and alerted me. After some email exchanges and a personal call to me, the correct parts were shipped - all at no additional cost. Hard to imagine better service or products at a very reasonable price. Fully satisfied!

After many frustrating searches to find out how to convert my Weber Summit grill from gas to propane. I came upon grill-repair.com. Everyone else said it could not be done. The hardest part is getting the right parts, the installation is a breeze. I went on the site ordered what I thought was the right parts, but I was wrong. Amazing, I got a call, yes a call, from Jason at grill Repair and he walked me through the part selection, after determining exactly what my make and model was, he determined that what I had ordered was incorrect and promptly corrected the order before shipping it out. Any other vendor would have just sent me what I ordered without a thought. The fact that Jason, took time to call me and discuss my order, correct, and not charge anything additional was beyond normal customer service. I would not hesitate to order from them again.

I own and operate a grill cleaning and restoration company in southern California and I have been ordering my parts from Grill-Repair.com since I started my business more than 7 years ago because they have an excellent selection of available parts, the customer service and support are 2nd to none, the shipping is always quick and the parts are always what I was expecting. There a many grill parts websites but they are not all equal. Order from someone reliable you can trust. Order from Grill-Repair.com.

Avoid Majestic Grill Parts at all costs. Go elsewhere to order any parts. I ordered a replacement TEC burner. It was defective as it was bent. It was welded that way. I emailed twice with photos and called and left a VM. ZERO response. Their TOS are a joke. They obviously won't accept any returns even for a defective part. Luckily they accept paypal payments, so paypal intervened. I had to pay return shipping though. This company is a total joke. AVOID AT ALL COSTS!

I wrote to this company at the email address given on their site and got zero reply. I was asking for help understanding which orifice I needed. Then I wrote again and pointed out that I needed an answer in order to buy the parts from them. Nothing. So, against my better judgement, I just ordered three orifices and paid via PayPal. About two weeks go by with no order acknowledgement and no email and no orifices. Finally, last night, I get an email saying they are going to ship my orifices in the morning, but that I never specified how I wanted the orifices drilled. So I resent my first two emails that described exactly what I needed and sort of pointed out their lack of customer focus. Well, biy did I push someone's buttons. Jason wrote me back the most unprofessional rant that I have ever seen. This man is literally unstable. Avoid at all costs. These people are terrible to deal with. Go anywhere else.

John Hoarty

Responsive to e-mail questions when I first contacted them inquiring about parts, but after placing my order they went silent. I never received an order confirmation but the money cleared my bank account. I have left numerous messages on their voicemail, sent multiple e-mails requesting an update, even reached out through Facebook and Paypal. SILENCE from their end. Filed a claim with my bank to reverse the charges. Tried to file with BBB, but can't find them on the BBB website to do so. Do not use this company!