GreaterGood

Hello Ruby, thank you for taking the time to share your thoughts. Please note that Tips are not added to your order by the organization. There is a tip option during the checkout process that must be selected by the shopper to be added. Tips for us help pay the credit card fees on transactions so more of what you purchase goes towards the donations that are made as a result of your purchase. However, this is an opt in and not done by us.

Hi Anne, I am sorry that you are experiencing issues with your order. Our normal processing time is 1-3 business days and then once the order ships we allow. 7-10 business days for delivery. We did receive a higher than normal order activity in the past couple weeks so orders were taking a bit longer to process. I apologize for any issue. Also, our return policy is noted on our website. We are a company of charity and where we do offer discounted shipping for orders, we cannot also pay for returns - I apologize for the inconvenience.

Hi Virginia, thank you for taking the time to write your review. GreaterGood does answer emails, I assure you. This time of year creates a long list of customer emails due to the holiday's and we answer emails in the order they are received.

I was able to locate one email from you that was sent to us on 12/26/24 (unfortunately, I am not sure where else you were emailing but we only have one from you) and there are no photo's attached per your review.

I have refunded your order back to the original form of payment including your shipping. The item you ordered is normally an 'all sales are final' as they are custom made sweatshirts, but as a courtesy and without photo's assuming that the print was off like you stated I have issued the refund anyway. An email confirmation should have been received.

Please keep or donate the 5 sweatshirts you received.

Hi Michelle, thank you for taking the time to write your review. I am sorry that you had a frustrating experience. We do offer exchanges and refunds on most of our products. There are some items that are supplied by 3rd party companies where sales are final and do not qualify for returns or exchanges. The return policy is listed for each individual item on our website in the returns section for each item.

Jill

Thank you for your kind review and I am so happy to hear you are enjoying our products along with supporting Animals. Your support allow us to continue to support our many causes including The Animal Rescue Site. However, the service we provide our customer is very important to us regardless of our mission. So if you, or any customer for that matter ever has an issue with an order or product, we encourage them to reach out to us so we have the opportunity to make the problem right.

Thank you again, and thank you for supporting GreaterGood and our many causes.

Hi Audrey, I was able to locate your email. I apologize for the delay in response but we are experiencing higher than normal email volume currently and working as quickly as we can to respond. I have responded to your email but also wanted to respond here as well. The charges you are seeing are from GreaterGood Charities. Not GreaterGood.com. I have provided their email address to you so you can get the information needed as you requested.

RJ

Thank you for notifying us of this issue. Yes, we are aware of other attempts of fraudulent actions due to credit card numbers being stolen. The fraudsters are using the card for a small amount to see if the card works and if so, they sometimes proceed to use that card for future fraudulent activity. We have taken steps to reduce this activity but in part, the banks have to participate as well. One of the key security channels it must go through is the billing address on the order must match the billing address your bank has on file. Some banks do not participate in this security so even if we have our security set as such, the transactions can still flow through as the bank doesn't require this match. We apologize for this inconvenience.

Dear Jaye - my apologies that you were told you could not return them. We generally make exceptions during the holidays due to situations such as what you described - removing the tags due to it being a gift. I have refunded you for both the Pajama's and the Scarf and that refund will go back to your original form of payment. We generally have a very generous return policy over the holiday's and I apologize that this was not taken into consideration in your case.

Cindi,

I apologize if you feel the service you have received was not to your expectations. The reason the order was not shipped back to you or expedited is that we do not have a way to tell if the package was returned by the post office due to inability to deliver to your address or if the package was refused by the recipient. We only know that it was a return to sender. Your full cost, including shipping was refunded to your original form of payment when the return was received back at our warehouse. Without knowing the reason for the return back to our organization we cannot reship products again in case it was a case of the customer not wanting the shipment.

Your order was placed on July 24th and shipped from our warehouse on July 27th. Tracking shows that it made it to your city and state and then was returned to us. We apologize for the inconvenience this may have caused you. We strive to deliver all of our shipments on time, but once it leaves our facility, we need to rely on the shipping vendors to ensure it gets to you. Our organization is not a scam and the full refund should demonstrate that fact. We do our best to provide the best service as possible and still support the many charitable causes that we fund.