Do not use this company, they are scammers, they have been paying me €770 for the transfers I have made for a year and their response is always the same.
Dear Partner,
We would like to inform you that there will be a slight delay caused by a payment transaction issue. Rest assured, the payment will be completed shortly.
Best regards,
GetTransfer.com Carrier's support team
Scammmmmm!
‼ Warning to all drivers and transport companies! ‼
I have worked with GetTransfer for a while. At first, they paid for completed trips, but recently, they completely stopped paying me! The last payments I was supposed to receive have not been made, and I am not the only one – I know other drivers who are facing the same issue.
The system is simple: they take the money from the client, but we, the drivers, end up doing the trips at our own expense and time, without getting paid!
What happened?
My payments have been overdue for more than a month despite their 3-day payment policy.
I have sent several emails, including a final legal warning. No response!
I have called their support team multiple times, but every time I mention the unpaid amount, they hang up on me!
They ignore all attempts to communicate and refuse to give any update about pending payments.
Conclusion:
🚨 GetTransfer starts off by paying, but then they stop completely! They continue collecting money from customers, while drivers provide the service at their own cost, without receiving their payment.
If you are a driver or transport company, be extremely cautious working with GetTransfer – you might end up working for free!
If other drivers have experienced the same issue, please leave reviews and share your story so we can warn others!
Dear Partner,
Thank you for your feedback! We really want to look into this situation.
Please provide more details about what happened, including additional information, to our support team at: partner@gettransfer.com.
Once we receive the information, we will review everything and get back to you!
Carrier Care Center, GetTransfer.com
OVER EXPENSIVE CAB AGGREATOR THEY CHARGE APPROX 40 PERCENT HIGHER THAN NORMAL FARE FOR ANY PLACEI had a terrible experience with GetTransfers. First of all, their charges are ridiculously high compared to other services. What's even worse is that despite paying in advance, the vendors on arrival still ask for payment! It seems like GetTransfers is not paying them properly, and they leave you in an awkward situation, forced to pay again or risk missing your transfer. This is completely unprofessional and unacceptable. I would strongly advise avoiding this service. It's a headache you don't need!
Dear Customer,
Thank you for your feedback! Every voice matters to us!
If you have a specific case where something went wrong, please send your booking number to our email: feedback@gettransfer.com
Once we receive the information, we will review everything and get back to you with a response.
Customer Care Center, GetTransfer.com
For us, it was important to have a guaranteed pickup at the airport, and Gettransfer delivered. Excellent service.
Dear Customer,
Thank you for your feedback! We're glad we could provide the reliable airport pickup you needed. Looking forward to serving you again!
We also recommend visiting our travel blog: https://blog.gettransfer.com/transfer-tips-lifehacks/
Best regards,
Customer Care Center, GetTransfer.com
September 2024
Booking number: *******
- I booked a trip from Adana to Cappadocia
- The price was falsely advertised intentionally to lead me to book with the website.
- A FRAUDULENT behavior by the Company/ operator who managed the posting.
- The post intentionally omitted the cost of fuel for 6000TRY (175$) for the trip and after booking I was informed of it, therefore I had to cancel based on their support direction.
- The amount has been refunded to my balance which is obviously useless since gettransfer do not operate in my country of residence nor in countries that I frequently visit.
- I have contacted support numerous times, but all my requests have been unprofessionally ignored.
- The ripped me off of an amount of 265.56$.
- I strongly advise not to use their services, it is probably a scam that they commonly use.
Dear Customer,
Thank you for your feedback. We regret to hear that we fell short of your expectations. To help us address your concerns, please provide your contact details or booking number to our email: feedback@gettransfer.com so we can follow up directly.
Thank you for your cooperation.
Best,
Customer Care Center, GetTransfer.com
I have been a driver for GetTransfer.com since 2019. However, since last August, I have not received payment for the transfers I have completed. I have sent multiple emails and made numerous calls to GetTransfer.com, but each time, they have stalled me with empty promises of payment.
At this point, I can't even afford to maintain my vehicle. Unfortunately, I recently learned that GetTransfer.com has not only failed to pay drivers in Turkey but also in several European countries, including Belgium. As a result, some drivers have started demanding payment directly from customers—and in some cases, even forcing them to pay.
This company is completely unreliable and unprofessional. Don't be fooled! Avoid using their services at all costs, or you risk ruining your vacation, your trip, and even your peace of mind.
Dear Partner,
Thank you for your feedback! We would like to improve the experience of drivers, so we need some additional information for that.
Please write in more detail about what happened to our support service at: partner@gettransfer.com
We will check all the information and get back to you with an answer.
Carrier Care Center, GetTransfer.com
The service was above and beyond, after the Tampa Bay Buccaneers game Dima showed the best ingenuity in finding us to pick up when the police closed all the roads in the area of Raymond James Stadium. 10 stars for the driver. We were very pleased with the service. Go Bugs
Dear Customer, Thank you for your feedback and positive review. We truly appreciate it! Most likely you made a mistake in rating, please put the correct number of stars. We would be delighted to see you again among our clients!
Carrier Care Center, GetTransfer.com
Tried to charge me $50 additional because the driver OFFERED to drop me off three doors down from the drop off location. Absolutely never using this service again. If you use this service get out of the car at your designated drop off location. In my situation, my airbnb did not show up on GetTransfers map, so I selected the nearest public hotel. When we arrived, the driver offered to take us 3 doors down to our airbnb. I didn't realize they would later try to ask me for $50 for the 90 meter difference. Good luck and beware when booking with this company.
Dear Customer,
Thank you for your feedback! We really want to look into this situation. We need additional information for that.
Please write your booking number to our email: feedback@gettransfer.com
After that we will get back to you with an answer as soon as possible.
Thank you for your understanding!
Customer Care Center, GetTransfer.com
Used GetTransfer while traveling abroad. Quickly placed an order through the app, the driver arrived on time, drove me to the hotel without any problems. It is convenient that you can choose a car according to the number of passengers and luggage.
GetTransfer is a very convenient service! I used it several times in different cities, everything was always perfectly organized. The drivers are polite, the cars are clean and comfortable. Especially convenient that you can choose the type of transportation in advance and add additional services, such as a child seat. I recommend!
Answer: . WARNING. Driver didn't show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by 'Nick | Team Leader of Support Division' that my driver would meet me in the Arrival's Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15. Pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and cancelled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment into 'a gettranfers account' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company
Answer: Do not use them - they are a SCAM You prepay - they do not turn up - they offer you a credit only even though they never turned up Never ever trust them
Gettransfer has a rating of 4.5 stars from 694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gettransfer most frequently mention excellent service, return trip and friendly driver. Gettransfer ranks 1st among Moving Service sites.
Dear Partner,
Thank you for your feedback! We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com to investigate your issue and proceed with payment as soon as possible.
Carrier Care Center, GetTransfer.com