Frontier Communications

YOU CANT PAY YOUR BILL ON TOP OF THE FACT THAT THE ACTUAL SERVICE SUCKS, THE CUSTOMER SERVICE IS NON EXISTANT. I HAVE SPENT HOURS AND HOURS TRYING TO PAY MY BILL. NO SUCCESS.

Had Frontier internet installed middle of November. Cable still lays in yard and on sidewalk six weeks later. Next door neighbor had frontier installed last week. Buried cable at same time. My grass still has paint and flags and they couldn't figure mine needs buried also. I went online and complained. Was told someone would be out December 31 between 8-12. Waited until I got a phone call from installer who told me he doesn't bury cable and wasn't. Since cable was on sidewalk, promised to get rush order and call me back. No call back. Plus they send an email about every three days. These people are the worst.

Two weeks ago I tried to retrieve my voice mail. However, it said the info I entered was incorrect.
My pin to retrieve it hasn't changed in over 15 yrs. When I called customer service all I get is a voice machine that takes me around & around. For 20 mins. I can't talk to a real live person. How can I reset my pin # if I they don't had people to answer the phone.
PS sales works perfect. Worse company I have ever dealt with in my 77 yrs on this earth.

From February of 2024 until today I have been fighting with frontier communications to stop overcharging me. I was promised several discounts and every month they would not be on my bill so I would call back. Each month I was promised that by the next month it would be resolved. I started getting these things in writing and recording phone calls. About a month ago when it still wasn't being honored I reached out to the FCC and the better Business bureau to file complaints. A representative from their corporate office reached out and I provided all of the written proof and she listened to all of the recorded phone calls, or so she said. Today she called me back and told me that they will not refund my money and they will not honor the discounts that they promised. Right or wrong is irrelevant and her excuse was that it doesn't fit their policy. I'm not quite sure how a consumer is supposed to know their private policies but any reputable business would stand behind and honor the promises of the representatives that they put in place to speak for them. Not frontier communications! Beware! Those Representatives will tell you literally anything to get you off the phone and they will honor none of it and it doesn't matter if you record it or document it or reach out to the highest level. They are aware of what they're representatives are doing by lying to customers, and she admitted that to me today but they have no intentions of honoring any of it and doing anything to make things right with customers. I am considering filling a class action if I can put together enough ppl who have experienced the same kind of things

Have a Frontier Voice wireline.
Had 60 day outage.
That's SIXTY days of networking to get a Voice network repaired.
Total cluster $#*! of excuses from this carrier with zero natural disaster field technician or "Splicer" response teams.

We purchased Frontier Internet services from a sales advertisement which included after 90 days of activation you would receive a $200 Visa Gift Card. Our new service began on 1/2/2024, not receiving our $200 Visa Gift Card we called Frontier Communications on 5/2/2024 and inquired, our answer was we were not in the system as a fault of Frontier Communication but will receive the gift card in 2 weeks. Not receiving the gift card we called Frontier Communications on 7/7 and after 55 minutes on hold the Frontier rep stated then the card was activated on 5/2 but we were not eligible as we were late with June's payment in which we are enrolled with auto pay. I am requesting the 200 Gift Card and 1 year of service for free, if not I will sell this situation to our local television and newspaper distributors in which I have contacted already.

Horrible service. My experience with them was half the time connection was down due to bad installation. They sent technicians to fix it and never resolved the issues. Paying for services not received, and the kicker is that they charge you a restocking fee for their equipment when you cancel. All they want is your money and do not care if you get service. DO NOT RECOMMEND.

Frontier is horrible! I have called in multiple times over the last 3 or 4 months. It's always answered by someone with a STRONG Indian accent who repeats the same thing over and over again without hearing my issue. And when I ask for a supervisor I never get one. Sometimes they says they are transferring me and the calls drops, or I get some VM and no one calls back or I'm left on ETERNAL hold.

Frontier review statement

I have had frontier Internet service on more than one occasion and have been generally satisfied with their product. My concern is with their customer service and my case there is a continuing issue of an erroneous account. That's not my address, not my phone number and not the current account that I was using, but still, the company continued to have issues with billing and we're unable to clear up the incorrect account. After trying several attempts, four to be exact, to fix this problem, it was never resolved. I still couldn't download their app and manage my account without it automatically loading the erroneous account. I decided to change back to another carrier. I did this very carefully. I was tedious in my making certain that I proceeded and covered all charges. I protect my credit fiercely (800+)Now months later they have on several occasions tried to bill a dormant account and notified me that the payment would not proceed. I have called them and made sure that I didn't have a balance.I even ask for proof via email that I didn't receive. I ignored the rest of their attempts now I have received a collection notice for $155 out of the blue threatening my credit rating. They sent me a return authorization through UPS for my equipment and I did so. Because they do not have a local place to return equipment which they have now charged me restocking fee and shipping fees. They also charged me an outstanding bill of some eight dollars, which is fine for a few days over my original contract date, but they have added some $60 as an early termination fee. I had no contract obligation. Have tried by contacting both the collection agency and frontier and have received no satisfaction and no clear understanding of how they can create a bill out of thin air and I have no recourse whatsoever. Except for the very first time at 70 years old to a squeaky wheel.