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FreshlyReviews 7,509

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
457
value
407
shipping
378
returns
155
quality
391

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Massachusetts
1 review
1 helpful vote
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In one word - Mushee
November 20, 2022

Meals are mushee and overcooked. We followed directions perfectly and after 6 different meal options we were DONE. I even got sick from their brisket meal. When I asked for my money back I was told NO refund. I could have a credit for a future order. We've cancelled our subscription. Very disturb that this food service is given such high ratings. The food is aweful.

Date of experience: November 20, 2022
California
2 reviews
0 helpful votes
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Worst meal delivery
November 17, 2022

It is sooooo terrible I had to stop eating and come give somewhere to write a review.

Let me start by saying these meals are just microwavable trash. Literally nothing special about them. They don't feel fresh by any means and you can find cheaper and better Microwavable meals at trader Joe's.

The first couple meals were okay. Fettuccini and lasagna. It was whatever. Nothing special. Definitely not worth the price but edible.

It just got worse from there.

I ate a steak and mashed potato dish. The steak was like cardboard, but what made me write this review is a teriyaki bowl that was God awful. After the recommended time in the microwave I took it out and it was just a soggy mushy glob of rice. So gross. How is this business still up and running I have no idea. Total scam.

Date of experience: November 17, 2022
Massachusetts
1 review
0 helpful votes
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We were given a gift voucher on Freshly, which we used up. Cost is too high to keep going, so we cancelled. When you cancel on their website, they instantly e-mail that your subscription is re-activated. I e-mailed their customer service (Alexander) and asked for a cancellation which he confirmed. But no - it's auto-reactivated and the next customer service rep (Will) can't do a thing about it. This time I blocked them in Paypal. Freshly is a fraud.

The chef isn't crying in their apron about the cancellation. They're busy fraudulently reactivating accounts.

Date of experience: October 25, 2022
Germany
8 reviews
1 helpful vote
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The servings were delicious, tasty and mouth-watering for the kids! Pink was equally helpful and chipped in to meet a tough deadline imposed on me by the little ones!

Date of experience: October 17, 2022
Texas
1 review
1 helpful vote
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Terrible Service
October 13, 2022

Absolutely terrible. Do not order from this place. After you choose your meals they change them on you and give you the same exact same meal as substitutes because they are overstocked and push the product onto their customers. After constantly asking them to fix the problem they refuse and after canceling the membership they still try to charge you!

Crooked Company if I could give them 0 stars I would.

Date of experience: October 13, 2022
AE
1 review
0 helpful votes
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They lied to me on the plan and that it provides macros and calories count on each meal, and turned out it doenst after I have paid. They also don't return deposits for the bag. Horrendous business.

Date of experience: October 11, 2022
Massachusetts
1 review
2 helpful votes
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Horrible Company
September 8, 2022

Horrible company. I'm not one to complain, but how would you all know that. But I'm not. I was purchasing meals for my 92 year old mother. It just didn't work out for her. The meals were decent. I got an email from Freshly to download their app. So I did. Unbeknownst to me, because of me downloading their app, my next order was doubled. So I had (have) a credit of $78.00. I have since cancelled my subscription, because like I said, it just didn't work out with my 92 year old mother. I have been arguing for weeks to receive a credit. Freshly simply will not. A reputable company? I'm furious. They have no problem deducting $$$ from my credit card - how hard is it to put it back in? This is truly absurd that this so-called reputable company will not reimburse me - whether it was my mistake or not. Do NOT do business with them. There are many other places to buy your food. Watch your back.

Date of experience: September 8, 2022
California
1 review
0 helpful votes
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Signed up for meals to be delivered on Mondays weekly. My 85 year old father relies on them since he is unable to drive, or walk much even. Monday no meals. Called Freshly the following morning and was told they are still coming and will arrive by the end of Tuesday. No meals once again. Called AGAIN Wednesday morning. Was told from an Andrea with customer service his next meals are scheduled to arrive 12 days after the original delivery date which puts my dads last meal delivery almost 3 weeks apart (19 days)! So much for signing up for a weekly meal service. Unbelievable! Why would you punish an 85 year old man for YOUR mistake. The right thing to do would be to have sent meals out immediately after my 1st phone call since food is good for 12 hours according to your announcement when calling customer service which was pointless anyways. Customer satisfaction is NOT top priority with this company that has no business being in business if your clients aren't cared about or prioritized as essential to your success. So disgusted with this unreliable company!

Date of experience: August 31, 2022
District of Columbia
2 reviews
8 helpful votes
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I love cooking and I love to have food delivered. I've tried a few different services, but I've always been disappointed with what they sent. I've been trying to find a better service, and I found one recently called Freshy. They have a variety of tasty products, and their customer service is great. I have used them twice and I will definitely be using them again! From one cook to another, try Freshly for a tasty delivery experience.

Date of experience: August 25, 2022
Eli M. Freshly Rep
over a year old

Hi Kerrie! Thanks for sharing this rating and review -it means so much to us to hear you've enjoyed our dishes. We hope to hear more about your favorite meals and any other feedback you'll like to pass along to the team!

Virginia
1 review
0 helpful votes
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Would not recommend
August 19, 2022

I purchased a sizeable gift card from Freshly for my mom, who in July 2022 was home convalescing after a long stay in the hospital. When she went online to sign up for freshly meal delivery, she was forced to provide her own credit card number despite having a gift card, which she was told was required for "registration purposes." After placing her first order, she learned that freshly charged her credit card for the meals delivered and did not use the funds on the gift card. When she called to complain, she was advised that she did not place the order properly. Freshly also refused to refund her card and use the funds on the gift card. Needless to say my mom cancelled her account and we are donating the gift card I sent her to a food bank, to the extent that it can be used. It's a racket, the CS reps are useless and a total waste of $. Would never recommend.

Date of experience: August 19, 2022
Eli M. Freshly Rep
over a year old

Hi Lisa, thanks for sharing your thoughts! We're genuinely disappointed about any confusion with using our gift cards. As stated on our site and FAQ, our gift cards are purchased for a specific meal plan and a subscription must be created to use the gift card code. Of course, we also always offer the option to skip weeks and cancel at any time so that no further orders are placed. If you have any further questions, we'd be happy to help!

NL
4 reviews
1 helpful vote
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Meine Bestellung kam pünktlich zum vereinbarten Zeitpunkt an. Schön verpackt mit mehreren großen, ummantelten Eispaketen, in einer strudy Box mit Luftpolsterung.

Date of experience: July 26, 2022
Eli M. Freshly Rep
over a year old

Hi Horace! Thanks for sharing this rating and review -we love to hear that you're enjoying our delivery service!

Illinois
1 review
2 helpful votes
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They sent the wrong meals and I immediately contacted them. They offered $20 of credit for 5 meals I could not eat. The meals cost 10 or 11 a piece and they acknowledged the error but would only give me a $20 credit. This was week 2. I stopped it. If you can't get what you ordered and can't get a credit what good is it?

Date of experience: July 20, 2022
Michigan
1 review
1 helpful vote
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Freshly not good
June 24, 2022

The food is very bland and lacks flavor. Also very high in sodium. We tried it as a gift for an elderly person and within 2 days of delivery and before he could try the food they charged my account for another order which we didn't want. The manager said too bad so sad you can't cancel. I will never order from them again and I will tell everyone I know. Hope it was worth it freshly. Shame on you!

Date of experience: June 24, 2022
Eli M. Freshly Rep
over a year old

Hi Tammy! We're sorry to hear of any confusion with the nature of our service -While we're a subscription we do offer the option to skip weeks or cancel at any time. We're sad we weren't a match but truly appreciate you giving us a try. If you have any further questions please don't hesitate to connect with our team by email at Support@Freshly.com or call/text us at 1-844-373-7459!

Washington
1 review
0 helpful votes
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Caution! Scam
June 23, 2022

It's one of those services that requires a credit card to do anything. When you sign up for a trial or even purchase a gift certificate that automatically enrolls you into weekly orders. They just continue to charge you and send them. Canceling is next to impossible. It's a scam.

Date of experience: June 23, 2022
Eli M. Freshly Rep
over a year old

Hi Jeff, thanks for sharing your review and experience with us! I'm so sorry to hear of any confusion with the nature of our service or with navigating your subscription. While we're a subscription service you're able to skip or cancel at any time, either through the site or app or when calling, emailing, texting, or chatting with our team. If you need assistance making any changes please don't hesitate to connect with our team at Support@Freshly.com or call/text us at 1-844-373-7459. Thanks again, Jeff!

Pennsylvania
1 review
0 helpful votes
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Worst Food company
June 23, 2022

Freshly is not refunding money for not ordered delivery. Never signed up for subscription, but rep is refusing to give money back. CC disputed has started.

Date of experience: June 23, 2022
Eli M. Freshly Rep
over a year old

Hi Irina! Thanks for sharing your experience with us -this is never what we're aiming for, so we're truly sorry for any confusion or inconvenience. Please don't hesitate to contact our team at Support@Freshly.com or send us a text at 1-844-373-7459. We'd like to see how we can help!

Florida
1 review
1 helpful vote
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HORRIBLE
April 27, 2022

I figured i would try out some of the meals so i ordered a whole bunch little did i know that i was automatically going to be getting the same meals a week later. It did not say anything about that! Had i know i would have cancelled or at the very least changed some of the meals that were horrible.

Live and learn never again

Date of experience: April 27, 2022
Social S. Freshly Rep
over a year old

Hey Dorene, thank you for writing to us! We're so sorry about the confusion here. As stated in our Terms & Agreement, we're a weekly subscription service. This means that you'll be charged and receive meals from us unless you skip or cancel. We do send out weekly reminders to help you stay updated with your deliveries and/or any upcoming orders, and we're disappointed to hear that this wasn't the case for you.

Please text 1-844-373-7459 or email us at support@Freshly.com so our Customer Care team can look into this and see if there's anything we can do to assist, we're always more than happy to help. Thank you for your patience and understanding, Dorene!

California
1 review
1 helpful vote
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Awful Food
April 7, 2022

When it first started, the meals were actually pretty good. When they got bought by Nestle, the quality plummeted to garbage. I would not even feed this trash to my dog. They are completely inedible now. I'd give zero stars if I could. Nestle ruined Freshly.

Date of experience: April 7, 2022
Social S. Freshly Rep
over a year old

Hi there, Nick! Thank you for sharing this, I'm terribly sad to hear that you didn't fully enjoy your meals while with us, and rest assured that I'll pass all of this along to our kitchen. I'd like to hear more of your additional feedback with us! Feel free to reach out to us at support@freshly.com -- we'll definitely keep an eye on your email!

California
1 review
0 helpful votes
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I had snap kitchen and unfortunately they quit delivering to my zip code. So I tried freshly. Literally awful, food tastes like canned, re-warmed, or boiled, tasteless food. I cancelled after one delivery. We didn't even want to eat the meals we paid for and received, that's how bad they are.

Date of experience: March 18, 2022
Social S. Freshly Rep
over a year old

Hi Shannon! I'm sad to hear that you didn't fully enjoy your Freshly meals, do know that this isn't the experience we're going for. On the other hand, I appreciate you being honest and telling us about it so I'll be sure to forward your feedback to the team as this will really help us in improving our meals. I'd love to hear more about your experience with us, if you'd like feel free to reach out to us at SocialSupport@freshly.com -- we'll keep an eye on your email!

Colorado
1 review
0 helpful votes
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I needed to cancel my order due to being out of town the weekend it will arrive, and Helen K was able to cancel my order for the week and apply a credit to my account for when I resume weekly orders, she was very helpful! Freshly is awesome and customer service was fantastic

Date of experience: March 8, 2022
Social S. Freshly Rep
over a year old

Hi Jacob, thanks for sharing this with us! We're pleased to hear that Helen was able to provide you with an exceptional customer service experience. Thanks again for taking the time to review us and we'll be sure to share your awesome review with Helen.

Texas
1 review
0 helpful votes
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Customer Service Support
February 24, 2022

This is my first time ordering from Freshly. Upon entering the site I was offered a promo code but some how lost in when it came to check out. I was able to connect quickly with Luke online support chat and he was soooo very helpful in answering my question. Thanks!

Date of experience: February 24, 2022
Social S. Freshly Rep
over a year old

Hi Cristina! While I'm sorry for the trouble you had in signing up, I'm happy that Luke was able to help you out immediately. Thank you so much for choosing Freshly and for your 5-star rating!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States