Frederick's of Hollywood

If I could give less than one star I would. Every item I ordered was garbage. Panties were barely sown with strings and pulls throughout. Lingerie was miss sized and "Final Sale". Repeated attempts to correct problem were blown off. $80 down the drain. Do your self a favor and shop elsewhere.

Ordered on 3-5-22, Received email with tracking info on 3-7-22. Received my items today, 3-16-22. No issues at all! I was really worried about my order because I read reviews after I placed my order. I am 100% happy. All 5 items received were very well made. My tag sizing on my corsets are different from the online site choice (tag shows 44- ordered 22), but they are the right size! I would recommend!

I placed a large order from Frederick's. Not only did it take over 2 weeks for it to arrive, they sent another customer's order to me. I have sent MULTIPLE emails through their website... no response. All I want are the items I paid for; I spent well over $100. I am incredibly disappointed in the lack of a response. I feel ripped off! Also, there is not a phone number listed anywhere on their site either. SHADY!

I've been a loyal customer for 15 years. Recently I had an issue and tried to contact customer service. It's been over a month and I've still not heard a word from them. I've opened multiple tickets with them now to try and resolve this issue, but not a single one has been responded to. It's infuriating when I still daily get texts and email advertisements. In my opinion they should cut back a bit on advertising and increase customer support. They lost a customer here.

I bought a Hollywood knock out superboost bra it was cut super small so I was going to exchange for a larger size. When reading how to do the returns they actually charge you to send it back. Maybe it's Just me but I find that insulting. Needless to say I will send you your merchandise back and will never use your company again. Lesson learned.

The quality is garbage. The sizing is off. Big thing for me is they only sent me 1 of 2 items that I ordered. When I opened a claim with customer service I was ultimately told they could not help me. The customer service rep told me to contact my bank to file a claim for goods not delivered. I called my bank. They denied the claim. I reached back out to customer service and she told me there's nothing more she can do for me. That will be the last time I shop with Fredericks. I didn't get my money back nor did I receive the item I paid for. Poor business practices.

They said they delivered the package and had it signed, but I was at work the whole time. They said the carrier delivered it. BS. Never had a package missing since I've lived here. Said someone signed for it. How could that be. Rip off company. The next day my package from Venus arrived no issue.

Not sure why they are still in business. They labeled invalid shipping address, items never received while the money was charged. Contacted customer service and they asked to work with the UPS. No solutions or feedbacks from the customer service in 3.5-4 months!

Do not order from this company! I placed an order on 3/4/22. According to my tracking, was supposed to receive it on 3/9/22…STILL WAITING! After back and forth emails, I was informed that it would take up to TWO WEEKS to receive my items. Not falling for a cover up story I ordered for a special trip, and now it's all for nothing. I wish the brick and mortar stores were still open. Poor business practice. Grab the money and run. What a fall from grace.