Frank Gay Services

They usually charged you $79.90 just to come and have a look; I had a incompetent technician showing up for a leak; He told me to break down the back wall or the tiles and replace the whole thing with an expensive brand for my plumbing is too old; then I have to hire someone else to fix the tiles! He ended up with a $700 bill! Then he left with a bill to come and talk nonsense!
I had another plumber coming the next day; this man made 2/3 trip to Home Depot to get the parts and only charged me $105 to fix the problem:
Refuse or ask for a free estimate when your plumber wants business; There are still honest professionals out there!

If you like being ripped off they are great company to go with. Overpriced and lousy work done. What would have costed me a dollar doing myself was 250.00 with Frank Gay. I see why the commerical the guy always calls Sunny Side plumbing. He must have dealt with Frank Gay before.

I had very positive experiences with Frank Gay plumbers and electricians as I prepared to sell my home and needed to make some repairs after the inspection. Then, when I bought my new home, I had a negative experience with the HVAC tech who serviced the unit. However, Frank Gay customer service reached out to me and restored my faith, so I have revised my review. It is very reassuring to know that the company listens to its customers' concerns as well as their praise. I will definitely use Frank Gay again when needed.

Less than 8 months ago my water heater went out on a Saturday morning. $2,450+ later, I had a new one and a service contract with Frank Gay Services.
I woke this morning to, no hot water and they want $139 to come out and look at the problem as it's a holiday or I have to wait till Monday.
I opened the top plate of the heater and found this melted and shorted out wire,...hmmm, I wonder if something was wrong with the installation?
Yep, no hot water this weekend, thanks to the fine folks at Frank Gay

Guy tried to sell me a entire new electric breaker panel before any diagnostics where done and was quoting me financing options before even looking in the panel. Shocker they wanted $12,000 worth of repairs. Called a second company to come out and they solved the problem with a $14 breaker.

12/31/2021 - We contracted with Frank Gay to do a total Repipe of our home, and relocate/install a new water heater. ($10,000) Work started on 01/05/2022, and was completed on 01/06/22.
Upon completion we were notified by the building dept that they never pulled the necessary plumbing and electrical permits for the work.
After many calls and much aggravation, they finally assured me that all permits were in order and we were ready for inspection.

Fast forward to today, and ALL of the work done by Frank Gay Services failed inspection, AND the inspector informed me that they never filed a permit for the electrical work.

Now we are stuck with large holes in the walls that can't be patched until Frank Gay files the permits, fixes the problems, and the work passes inspection.

This company is absolutely one of the least professional/knowledgeable I have ever had the experience of dealing with. I have over 14k invested in a new AC system in a relatively small home and yet it is still 80 degrees with the unit running 24/7. They lie, are unprofessional and want to fix issues on their own schedule. I feel like they discriminate. I have a disabled daughter and they have messed up things in her room specifically. They try to get you to sign a legal waiver and still do subpar work. Will not provide itemized invoice, failed inspection, deny liability. No accountability. Throw cigarette butts and gloves in yard. Arrive unannounced.

Told they wouldn't work on my type of pipes. Couldn't tell me where leak was because they didn't come prepared to go under mobile home.no suit. Never even turned on water. Still had to pay for just pulling up to my home.

Our AC unit failed while still under warranty on June 9, a Sunday. The contractor who warranted the system would have repaired for free but could not do it until Wednesday. Willing to pay for a repair for faster service, we contacted Frank Gay Services. Their CSR advised that a weekend service call was $129 but would be applied against the cost of the repair. This was a lie. We signed off on almost $300, expecting that included the $129. It didn't. Frank Gay admitted to the bad info from the their CSR but refused to waive the fee. We never received an invoice until we disputed the charge with Visa. Over $400 for a repair that would have been free under warranty had we waited for our regular contractor. Over $400 for a repair we never would have agreed to if we'd known that the weekend fee would not apply to the cost of the bill. $129 that would not have applied had we waited until Monday instead of Sunday. $400+ for a bill that would have been $291 on Monday and $0 on Wednesday. $400+ for a bill we didn't receive it writing until June 24th. And their radio ads are Uber annoying. We feel deceived and ripped off and will never use Frank Gay ever again. GET YOUR QUOTE IN WRITING FOLKS

Edit: On August 13, Rachel Olan contacted us to advise that she had reviewed our recorded initial phone call and agreed that the CSR had promised the $129 would be waived; all agents involved would receive remedial training. We received our refund after signing a document promising to revise my review. I don't believe we would have received a refund had we not signed.

We still paid $291 for less than an hour's work to replace a $15 capacitor.