Fitment IndustriesReviews 949

Ordered tires and rim package from Fitment Industries. After a lengthy wait, nearing two weeks, the package finally showed up. I was not notified of the delivery per the instructions I provided. I was originally concerned that the invoice showed an incorrect lug nut spacing and reached out to customer service as a precaution. They assured me everything was correct. I had originally input my vehicle information to ensure tire and wheel fitment, and selected a different set of tires. As you progress through the order process, Fitment offers a tire and wheel package. What I did not realize is that the package does not take into consideration the info you inputted. The tire size was too large. When I reached out to rectify the response was "we only checked the rim lug nut diameter - you should have asked about the tire". Well I re-ordered from a competitor and they ensured everything was correct, following up to me within 2 hours of the order with a phone call. They also shipped in 2 days, vs. the nearly two-week process with Fitment. Also, Fitment has tried to censor two of my other posts! As for the shipping times, they responded with basically "tires are heavy and this is hard"... lmao. We live in a world of near-instant fulfillment. Over ten days to ship? Laughable. If I could have rebutted their comments, I would have but alas, I'll just have to find another place to post my experience. Ultimately I would not pay the return fee or partial return fee so I ate a pair of crappy tires. Lesson learned. Do business locally or chose another online retailer!

After saving up for some time, I decided to treat myself and purchase new rims. This was a rare splurge, but I was drawn in by the company's promise of a "guarantee to fit."
Once I put them on, I found that the front wheel did not fit correctly. I contacted the company immediately, only to be met with rudeness and no assistance. They claimed that their "guarantee to fit" referred only to the lug nuts. Despite my suggestion of store credit, as I still wanted rims for my vehicle, they refused to help and recommended I resell the rims locally.
I am incredibly disappointed and do not recommend doing business with this company. You will also notice multiple bad experiences with wheels not fitting on customer vehicles even though their site guarantees fit.

I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.

Sent me $1000 worth of defective drag radials and refused to do anything about it. Notified them the day they were mounted and discovered they were defective. Provided documentation from the tire shop and pictures and they still refused. They have no quality control. Go somewhere else.

I ordered a set of 1" wheel spacers. After waiting a week to arrive on the slowest shipping possible, they sent a set that was chipped, looked like it had been dropped. Also wrong size. They sent 1.5". After a week of slow communication, not wanting to wait another 3 weeks to ship the wrong part back and then wait to ship the right part, they agreed to ship the correct part if I signed a contract and paid a dollar deposit in case, I did not ship the wrong part back they could charge me. Reluctantly signed, then they stated there was an inventory issue and multiple complaints from customers on the same issue. It would take time for them to confirm if they are actually stockiing the right part. I let them know I was not impressed and wanted a refund. Ordered else ware and showed up in 4 days. Don't waist your time with these guys. They may have a quality part but would not know. Customer service is not oriented towards please customers.

I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.

Customer service is ok but not ok at the same time. They are all about Customer service when placing and making a new order but when you have issues and need to talk to them that is when the runaround starts!
The biggest issue is the websites allowment of putting tires in your wheel and tire packages that are not the proper load rating. So you pay the price received what you bought they fit and then you realize you now drove on the under rated tires and are out of that money you paid for them! FYI when you buy wheel and tires from ANYONE be sure to make sure that the load rating of the tires are ok/safe for your car!

I ordered a set of rims and tires for my vehicle and they had an est delivery was 11/27, now its 1/9 and no updates, no progress on my order and lacking responses from email.

I wanted a set of wheels for my wifes car but wasnt sure what size and offset would work, Joe from fitment industries was extremely helpful in making that choice. He even recommended what size tires to install on the rims and they offer free mounting and balancing. I would not hesitate to buy from them in the future.

Couldn't decide if I wanted to stay with 19s that came on 2021 Accord or mover up to 20s. Spoke/worked with Jeremy for a few days and he was able to answer all of my fitment questions about rim/tire sizes and offsets. Decided to go with 20s and he recommended the best tires for and price for my application. Thanks for an enjoyable purchasing experience!

Richard and Dylan are great, Richie helped me with all payment and Dylan asked me questions so I'm happy with everything, great team, definitely recommend

I had a terrific experience with Mathew on my order.In fact I thought he could possibly be A.I….IKR!

I just purchased a wheel & tire package thanks to the help of joe he had teach me a lot of tires & wheels I was so clueless@ first but joe Morais came for the rescue

I will not purchase from this company again. Terrible business practices. Save yourself the headache and use TireRack.com or anywhere else

I have to say that I was very skeptical after my lack of research for the company before submitting my order. There is a lot of bad reviews about the company. I have to say that I had no issues and actually exerienced great customer experience. To my surprise after inspection the wheels came nearly undamaged. They were neatly packed and very well padded between each wheel. In addition, the wheels experience the slightest big of scratching in the far back of the wheel (no one is gonna see that). The wheels came faster than expected and I ordered ESR CS 15 with Vercelli Stradda II and they came in a week and half. Unfortunately, their website doesn't upload the tracking shipment number in time and I had no idea. I kinda just came home to them. Their website is super friendly and really easy to use. Now all I gotta do is drop my car on coil overs.

Emailed for help purchasing wheels & got a call almost instant. I spoke with (Anthony) & he walked me through step by step about fitment for my vehicle.
Awesome guy can't wait for the wheels to arrive.

I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!

Fitment Industries is outstanding! Their extensive wheel and tire selection, expert advice, and top-notch customer service make them the go-to for anyone looking to upgrade their vehicle's aesthetics.