Needed to cancel before classes started because I would have limited availability. This school has made every second of this process an absolute *nightmare.*
They called my phone about 5-8 times a day, leaving no message identifying who was calling. I have had to block the number.
They refuse to take multiple emails as cancellation confirmation, still harass me regularly and have essentially stolen money from me.
This has been the most regrettable education decision I have ever made, I would recommend literally anywhere else.
1. Their promotion/hard sell is at best dishonest and at worst unscrupulous!
2. They do not inform you that you will NOT get a refund if you change your mind or need to withdraw FOR ANY REASON.
3. In my opinion, Rosen representatives are unprincipled and ruthless.
4. Between Nov 27,2023 and Jan 11,2024 Rosen withdrew over $1000 CDN from my Visa. In that time period there were two 1 hour lessons, followed by a two week Christmas break. They refused to reimburse me even a portion of the fees they claimed when I had to withdraw.
Whatever is written on their website is a lie! Then when you speak to them, they give you completely different information, saying it must have been a mistake on the website.
Just one example: it says each level of Modern Hebrew course gives you 2 academic credits from the Hebrew University, for 98$ a month, 2 hr per week. None of it is true! First of all, it's only 1 hr per week, not 2. Secondly, most courses don't give you any credits and thirdly, if they "find" a class that suppose to give you these university credits, they want you to pay another $400.
When i told the sales person about all these lies, he said doesn't know what to say!
I'm going to contact the Hebrew University to make sure they will be no longer involved with this scam.
I didn't like the course and I asked to cancel it. Then they discounted $270 USD ($396 AUD) without advising me about that fee.
Now I call to receive an explanation and they don't answer the phone.
Terrible service, this is really a theft.
I signed up to take the basic Hebrew course. The instructor does not wear a headset with microphone so she is incredibly difficult to hear and understand. The course did not start with a basic review of the block Hebrew letters, jumping right into cursive. One of the students asked (correctly) why we don't learn the block letters first; there no coherent answer why. Stay away from these folks.
Please Do Not Enroll
This school is horrible I lost my March of this year and I contacted the school March 12 to inform them that I am unable to continue the course. They said they would have work with me but here it is June, I have not landed anything and told them cannot continue. Well I am being threatened that they will send me to collection. I don't recommend the school. Also they are going to charge me 835 cancellation fee. Go somewhere else because they are scammers.
I began to learn with Rosen School, formerly eTeacher Hebrew, some 5 years ago: ulpan level 6, level 7 and level 8 twice (because it's so great). Every year has been a great experience and I hope to follow with many more years. Fees seem to me very affordable considering time and levels they offer. Teachers are so good, nice and ready to help at any time you need. During those 5 years I never had any trouble with payment. Highly advisable.
I had an outstanding problem with my classes because of my work schedule problem. The customer care manager, Mr. Jeremy Lalush, resolved my issue and gave me the option to study at my convenient time. I recommend Eteacher Group to anyone who wants to study both Biblical or modern Hebrew. They are amazing and the tech support agents are there to help you at any time.
For a year I was quite satisfied with eteacher. Recent events have shown eteacher as money grabbers. They took money from my credit card for courses that did not start for 30-36 weeks and then wanted money for ongoing classes.It is like paying for groceries and the teller telling you when you pick up your groceries to go home. "Hey you need to pay for those. What you payed me for were for future groceries." A money grabbing scam if ever I saw one. The three purchases were unknown to me until I started to enquire why my balence was so low. I suggest people who have had simular experience as I have to complain to the Israeli Consumer Council and Hebrew University Jerusalem. Let us take action through Israeli grounded institutions that they will have a harder time to ignore.
Psalm 34:14 Turn away from evil and do good. Search for peace, and work to maintain it.
Hebrews 12:14 Follow peace with all men, and holiness, without which no man shall see the Lord.
Answer: I have the same experience - they took from my visa account 824 Euro for 1,5 teaching hours - the whole amount for the whole semester even if I cancelled after 1,5 teaching lessons:-(
Answer: 3000 sheckels, one time payment, no option of getting one sheckel back if disappointed.
eTeacherHebrew has a rating of 3.6 stars from 156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eTeacherHebrew most frequently mention and rosen school. eTeacherHebrew ranks 5th among Language Learning sites.
Hello dear Theresa,
My name is Laury B. Customer Success manager.
I would like to investigate on what happened. May you please provide me with student ID/email.
Rest assured that I will be able to facilitate concrete solutions!
I will take the opportunity to apologize deeply.
You can reply with the contact information to my personal email at lauryb@eteachergroup.com