I have an order confirmation and photo of the standing spray I ordered for my uncles funeral - I have another photo of the vase with a handful of flowers in it I received. There is no way to make this right as the funeral is over, the arrangement was embarrassing-it was the equivalent of a grocery store arrangement for $160!
At first, I was skeptical about this service; however, it proved to be money well spent. The flowers were beautiful and arrived on time. There was a miscommunication, but it was cleared up promptly. I will definitely use this service again.
Would give 0 rating if possible. They ask for the date and time of service. This means it will make it by the time of the service, RIGHT? RIGHT? Nope. Arrived 3 hours after the service. So disappointed. Will not use again. 100% DO NOT recommend.
Hi Jessica M.,
We're sorry to hear about your experience. Please call Blooms Today directly at 1-800-520-0573, as stated on your receipt and on our website. If your order was delivered late, as you say, then you will be issued a refund. In the future, you should reach out to the company you placed your order with or call the number on your receipt to rectify the issue before going to a third party review website, otherwise, how would you expect this to be resolved? Echovita is an obituary website, not a florist. We don't handle any orders. Orders are assigned to local florists who are responsible for preparing and delivering each order. If they fail to deliver a satisfactory product on time, they are removed from our program. Thank you.
The flowers for William on conf#******* were delivered today? It had a delivery date of 4/14. Why was this a week early and will the flowers still be presentable for the service when Bill's friends and family arrive?
Hi Holly S.,
No, your order wasn't delivered today and our partner, Blooms Today, already reached out to you today at 11:42a.m., which is 13 minutes ago letting you know that the local florist sent a delivery confirmation in error. Your order is still scheduled to be delivered on April 14th. This is a third party website, not Echovita. I believe you meant to send us an email, instead of leaving a review with questions, which hides your order number, since it's a public post you made. Thank you.
They were professional enough to refund my purchase price because I was very very displeased when I saw their version of the pictured arrangement. I was embarrassed with the quality and quantity of flowers. I appreciate the refund and their honesty.
Hi Susan W.,
We are sorry to hear about your experience. Please note that Echovita is an obituary website, not a florist. All flower orders placed on our website are processed by Blooms Today and each order is fulfilled via a local florist. The flowers delivered were prepared and delivered via a local florist within the area. The flowers were not "our version" of the pictured arrangement. Local florists are supposed to prepare the arrangement as depicted on our website. There is a 100% satisfaction guarantee or your money back for that reason, and as you stated, we provided you with a refund.
I paid for a planter to be sent to a funeral home with a card offering my condolences. I was not able to attend the funeral because I live in another state. My sister told me that there was no planter delivered with a card message from me.
Thanks to this website that trolls online obituary's some loved ones may miss my moms service. Besides adding words to the obituary they have created confusion by posting the wrong location. Now I have to deal with inquiries
Hi Jeff,
We sincerely apologize for the error and have removed the obituary as of 8:35a.m. EST on December 19th. The wording is not the same as the original obituary because we don't share the complete original obituary without the family's permission. We don't troll online obituaries, we further share the basic facts of publicly available obituaries to inform society of who has passed away.
Alta was a special person in my life and great friends are very hard to lose and your help is very much appreciated
I don't know where these flowers got delivered if at all, but I do know they did not end up at the funeral home. I would like a refund.
Hi Kevin W.,
We contacted our partner, Blooms Today, and they confirmed your order was delivered on March 8th at 11:00a.m. To Lee-Ellena Funeral Home. They also sent you a delviery confirmation. Since the services were held on March 9th. Your order arrived on time. Since your order was delivered, no refund will be issued. If you have any questions, please call the phone number on both your order confirmation email and on our website. Thank you.
My $120 order just never got delivered to the funeral even though it said it was delivered. Had to pay the weekend fee and everything
Hi Maria M.,
If you received a delivery confirmation, but you believe your order was not delivered, please call 1-800-520-0573. You didn't send us an email regarding this, nor did you call our partner, Blooms Today, at the number provided on your receipt and on our website. I'm not sure why you would go first to a third party review website instead of contacting the company you ordered from. If your order wasn't delivered, as you claim, you will receive a refund, but without contacting us, how would we know to look into your claim?
Answer: Candles, messages, and memories left on Echovita only appear on the obituary page you left it on Echovita. They do not simultaneously appear on the funeral home's website. No where on Echovita does it say candles, messages, or memories left on our website appear on the funeral home's website. You'd have to visit the funeral home's website yourself and leave whatever you'd like there. Thank you. In the future, you may contact us directly via our contact us section.
Answer: The eternity candle you purchased is a virtual candle that remains lit on the obituary page on our website. The family is not directly notified, but your message and candle are posted publicly on the obituary page, so anyone who visits the page will be able to see it.
Answer: Hi James, you may call our partner, Blooms Today directly to inquire about your order at 1-800-522-8707. This phone number is also stated on our website on the flower selection and checkout pages.
Echovita has a rating of 3.1 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
Hi Tammy,
We are sorry to hear the flower arrangement wasn't satisfactory. Are you aware we have a 100% satisfactory guarantee or your money back? It is stated on your order confirmation email and on our website's refund policy. Please note that Echovita is an obituary website. We don't handle any flower orders. All flower orders are processed by our partner, Blooms Today, and are prepared and delivered via local florists. We checked our emails and we didn't receive any emails from you. As per our refund policy, if you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. Thank you.