Electronic Arts

I should not have to log in to 2 different launchers and install yet another launcher to load a single player game I purchased through a 3rd game site. Top it off with the support forums and help pages that EA provides if I could gives negatives star rating I would put them at -5 stars, they are THAT bad.

They banned me for absolutely no reason. I did nothing wrong, and when I appealed and inquired what I had done, they just kept sending me the terms of service. I read the entire document, and didnt violate anything in it. Theres no transparency. Guilty until proven innocent. Stay away from this company. Worst service Ive ever encountered.

Charged me twice for one subscription, know they did this, and refused to refund it. They were concurrent, for the same thing, I am one person, and they could see the accidental duplicate (fault of their agent who helped me get my account working) was never used.

STILL SAID NO REFUND

They can't be reached by email or phone, and chat is broken 9 out of 10 times when you try to visit. Their way of limiting contact instead of helping.

I bought Roaring Heights through the EA app for my Sims 3 game on 12/31/23. In my EA order history on the EA website, it gives me a code to register my game. The code does not work. I asked for help starting on 1/6/24. I've talked to 10+ people at EA now. They all gave me excuses but no one would give me a new code or a refund. Today I talked with someone over an hour and in the end, they told me the refund window ended so there was nothing to be done. I requested to speak to a manager, they told me they couldn't transfer me. I have sent everyone screenshots of proof that I bought the game and that the code doesn't work and now apparently, there is nothing to be done. Months of dragging this out, explaining my case to multiple people and no one could help me or at least try to make it right.

I have many other expansions for my game bought through the sims 3 store and the one time I try through the EA app, this happens. This is not user error.

Not everyone has the chance to get an Xbox or a Play Station. Because you have to have one of those to get the Sims game. Then you would also have to get a TV a controller it's just really inconvenient. If it was on the Nintendo switch, I feel like a lot more people would probably play it. It would be a lot easier to have because I cannot get an Xbox or PlayStation but I already have a Nintendo switch. I've never played the game and it looks really fun. I just can't play it. I just really wish they would put it on the Nintendo switch so a lot more people can enjoy.

EA has no support.
Games do not work, and they do not fix issues.
Example is Star Wars Squadrons Anti-Cheat simply will not work.
All other game sellers have fixed issues, but EA has not.
I will never buy a game published by EA again, and will not recommend to anyone.

I'm just thankful to the company for childhood, starting from their NFS video games series, ending with the Sims which I also admired playing back in the days.
Unfortunately, they have stepped away from the development of the NFS and that's a pity, cuz these guys really knew how to create remarkable videogames.
I wish I had at least one opportunity to play some video games from them which would be of the same quality, with the same thrilling plot and awesome cast as it was two decades ago.

Cannot reach any alive human being. I have had my account disabled for no reason at all.

1. Tried to go main EA website and login.
* The website is not working. I cannot login because every time I try to, I get 500 Internal server error.
* I guess your account and customer service is not important to them

2. When I did manage to reach someone though tertiary game websites and requested more information I was told a generic pre recorded text message. Every time I would reopen ticket and try to talk to a live person or ask any additional information, I would get the same generic reply.

I paid so much money in products and games, and now I cant even access it. Avoid this company at all costs.