They charged my credit card more than a month before they ever even shipped my order. They do not answer their phone - or respond to e-mails requesting an update on the status of long overdue orders.
Do yourself a favor and find what you are looking for somewhere else.
I placed an order for a small part about 6 weeks ago. I got an email ten days ago saying that my Oder status had changed to 'shipped'. Today when I went tO the USPS website to track the shipment it says it just shipped yesterday. I would never do business with this guy again! He also does not respond to emails.
The personal service Thomas gives makes this site all the better! It did take a bit to get my order, but as a single person running my own business, I fully understand that life can sometimes throw you a curveball and get in the way. Thomas was wonderfully professional and even 2-day shipped my order for me. Big thumbs up on my end, and I'll definitely order parts from here again!
Every bad review that you read about this company is true. I sent my camera for repair in 8/2012. Three months later, no word at all as to its status. I understand the owner doesn't respond to emails (true in my case) and doesn't respond to voicemails (true as well in my case). What an interesting customer service model!
I read that he does respond to negative reviews on this website. In case you are reading this review, my order number is #*******. Please send my camera back to me so I can have it repaired by a professional company.
I received my camera in perfect working order with the repair service that I ordered completed. It took slightly longer than I anticipated (1 day shy of 7 weeks) to get my camera back. The site owner was mostly courteous and receptive of my requests. Except for the time it took, my experience was good.
3/29/13 Ordered two parts. Paid immediately with paypal. Received computer generated order confirmtion. Absolutely no responses to any of my emails for 3 weeks. I am disputing through paypal to recover my money. I posted to: http://www.darntoothysam.com/blog/2011/06/darntoothysam-com-is-not-a-scam/
When I checked back today, my post had been deleted.
I ordered an o-ring for my camera housing, and after 3 weeks I hadn't received it. My emails went unanswered and they don't pick up messages from their phone. Scam? I think so. I have filed for a refund with paypal.
I ordered a replacement part for my camera, which broke a week before my trip to Hawaii. This was one of the only websites that offered my part, so I ordered it and ponied up the dough for priority shipping, thinking that surely it would arrive within a week... Turns out the package was not even shipped until 5 days after I ordered! Now I'm headed for the vacation of a lifetime without a working camera. Should've known better ordering from a website called darntoothysam!
I needed a part for a Canon 580EX flash and ordered and recieved it within the week (within 2 days actually) in plenty of time to make the repair and have it ready to use this weekend. I also communicated with Thomas via email and he responded same day to let me know the status of the order. Based on my experience I recommend them highly I will most certainly use www.darntoothysam.com anytime I need a part or repair in the future.
I purchased an LCD screen repair service for a Nikon SLR digital camera on a Friday. On Tuesday I received an e-mail saying they were wainting for my camera to arrive. In less that a month I received an e-mail that my camera had been repaired and shipped. I received it in three days of the e-mail. The camera works as good as new. I am very happy with their service.
Overview
Darntoothysam.Com has a rating of 3.2 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Darntoothysam.Com most frequently mention lcd screen, shutter button and customer service. Darntoothysam.Com ranks 26th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members