J'avais choisi Cupshe spécifiquement pour leur promesse de livraison express sous 5 jours ouvrés. J'ai donc passé ma commande le 10 avril, en payant l'option rapide, afin de recevoir mon colis avant le 19 avril, date de mon départ. Résultat? Livraison prévue le 23 avril, soit 13 jours plus tard, et surtout après mon départ.
Le suivi montre que l'étiquette n'a été créée que le 15 avril, et j'ai appris bien plus tard que l'un des articles était en prévente… ce qui n'était pas indiqué clairement au moment de la commande. Le service client m'a répondu poliment, mais sans solution concrète. J'aurais aimé être informée dès le départ de ce délai supplémentaire.
Commander pour ne rien recevoir à temps, ça n'a aucun intérêt. Je suis extrêmement déçue. Ce sera ma première et dernière commande chez Cupshe.
Cupshe has so many cute swim suit and clothing options available, even for a bigger gal like me. I usually dread swimsuit shopping, but by some miracle everything I picked fit great. Their delivery times were really fast, I got all my stuff in less than a week after ordering it, just in time for my beach vacation. Their customer service was great too. I had accidentally ordered the wrong size of one item but after emailing about it they were able to correct that, and their response time was very quick. Very happy with my Cupshe experience!
The clothes are cheap. They are made for short people or people who don't mind dresses showing their bums. When you return your items you have to pay money on each item so you work get the full refund of each items. You also need to pay a 15 dollar fee for a shipping label. It's ridiculous. No one else does this. Garbage brand. Garbage clothes.
Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster.
Firstly, it's a great pity that our product's quality with the material did not meet your expectations.
Our suits are meant to last through long-term wear and tear, and you should not have to experience these quality issues with your swimsuit.
We have been working hard to provide higher-quality products so many years.
If the item has a quality issue with the material, we need a photo to verify the problem and offer the best solutions for you.
Secondly, since the design department considers customers of different body types and styles, we offer products for every body type and preference, so you can have multiple choices.
We offer adjustable shoulder straps or strappy swimsuits and dresses for tall people, we also have a full bottom section on our website and app, where you can find the most suitable products for you.
Thirdly, the return shipping fee is charged by your local post office and decided on the weight and height of your parcel. As you know, it is stated on our website that we don't offer free returns at present. Then we will forward it to the logistics providers in the future to optimize this problem.
In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from.
We would try our best to optimize the procedure and continue to work on improving the overall shopping experience for all of our customers.
In order to save your request more quickly, we have sent you a message inviting you to fill in your order information for our follow-up communication.
Cupshe wishes you happiness every day.
Kindly check and respond once you received it.
This bathing suit is gorgeous! Excellent quality. Shipping took about 5 days. It is cut a little high in back on the bottom which was fine when I was 25 but not so fine now. Reluctantly I was going to return it because of that. Their return policy is very generous: return for a full refund but I pay the return shipping OR return and receive a 130% credit for another purchase OR keep the suit and receive a 70% refund. I went with the last option and am going to try to "pull down" and sew a new seam so it covers my butt a little better. Would not hesitate to buy from Cupshe again!
Dear Diana, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. However, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submitted your feedback to our related departments. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Secondly, Cupshe aims to provide customers with products of high-quality and affordable prices. We take every single customer seriously and are committed to providing them with products of a better cost performance.
Next, We are also working hard to ensure every customer get packages within promised time limitation.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.
The swimsuit was and looked great, friends loved it so passed on "CUPSHE" so they could browse through and make their minds up to purchase themselves.
The 2 pairs of trousers were amazing, beautiful material, fantastic designs, shape and length. An absolute joy to wear and again many comments and admiration.
Dear Sneryl, many thanks for your recognition of our suits. We do dedicate ourselves to provide all Cupshe customers with products of a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
I have ordered twice from Cupshe. On both occasions, my order was processed quickly, I was kept informed and the items arrived quickly.
Unfortunately, I had to return 2 items from my first order, but that turned out to be simple. I did not like being charged for return postage, but who would? I would probably think twice about ordering from Cupshe again though simply in case I had to return anything.
Overall though - a good experience. Sizing is very different to other sites so do make sure you understand the sizes used
Dear Julie, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process.
Secondly, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Next, the size chart is based on accurate measurements of most women bodies. You can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.
I received items that didn't fit so naturally I excepted the 130% store credit. I used this to purchase new items in the hopes they would work for me but none of them did. I went to do a return and they would only refund me for the amount I paid out of pocket in addition to my old credit. So it was 130% not worth it and the suits are just basic Chinese crap. Cute styles but not worth the $200 I lost in purchasing them. I will look somewhere else next time. If you don't know if they will fit, and don't want to lose money, don't buy from here.
Dear Kayzha, We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased using the coupon. We understand that receiving items that do not fit can be frustrating. Our intention with offering coupons is to provide an alternative option to simplify and lessen the hassle of return processes, as we do not offer a free return service. However, we acknowledge that this coupon did not prove to be as advantageous as anticipated when you used it to purchase new items.
Regarding your recent attempt to return the items, we apologize for any confusion or misunderstanding regarding the refund process. We want to clarify that the coupon offered for returns is not a store credit. Instead, it is used to offset the total purchase amount towards your next order and is valid for one-time use. As a result, the amount offset by the coupon is not refundable, potentially leading to a difference from the total amount you paid for the returned item. We understand the importance of transparency and clarity in our policies and will review our return and refund procedures to ensure a more straightforward and customer-friendly approach.
We value your feedback concerning the quality and value of the items. Your comments are taken seriously, and we will reevaluate the products we offer to ensure they meet the standards of quality and value expected by our customers. Our team is actively working to find a suitable resolution for your situation, and we have sent you an email with some potential solutions in our most sincere effort to make amends and address your concerns. Thank you for sharing your feedback with us, and we apologize once again for any inconvenience caused. We genuinely appreciate your support and are committed to improving our services and product offerings based on your valuable input. We hope to hear back from you.
Just like another the quality was cheap. A total joke nothing like pictures. One dress looks like made out of cheap shower curtain material! To top it off after laughing my butt off and went to return it… well you might as well keep it because you only get a few dollars per item!
Dear Allie, we understand you're frustrated and can certainly take a further look into this.
Firstly, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as the pictures.
Secondly, we usually offer several options as solutions for customers to choose from. If customers prefer to send back the items, the refund is equal to the actual payment that the customer paid for those items. There may exist some misunderstandings during this process.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
I purchased two swimsuits and a jumper from cupshe. The first time I wore one of the swimsuits the beautiful coral color faded and is now almost a dingy white. It also faded very unevenly with streaks of coral remaining so it is obvious it's not meant to be white. I am now afraid to see what happens when I wear the other items. You can see in the photo the top portion used to be a bright coral pink color that matched the plastic rings on the straps. Even the straps have faded slightly.
Dear Stephanie,
We sincerely apologize for the quality issue you've experienced with one of the swimsuits you purchased from Cupshe. Your satisfaction is of the utmost importance to us, and we deeply regret that the color of the swimsuit faded and changed unevenly after just one wear. This is certainly not the level of quality we aim to deliver to our valued customers.
We understand how disappointing and frustrating this must be for you. As a company, we take great pride in offering products that are both stylish and durable. It is disheartening to learn that the swimsuit did not meet our usual standards.
Please be assured that we are actively investigating the root cause of this issue to prevent it from happening in the future. We value your feedback, as it helps us identify areas for improvement and deliver a better experience for our customers.
Additionally, we want to assure you that we are taking steps to ensure that such occurrences do not happen in the future. We deeply value your feedback, as it helps us improve and provide a better shopping experience for all our customers.
We sincerely apologize for any inconvenience caused, and we genuinely hope to have the opportunity to regain your trust in our products and services. Please look out for an email from us shortly, as we want to discuss this matter further and find a solution that compensates you appropriately.
Once again, we apologize for the quality issue, and we genuinely hope you will give us another opportunity to serve you better in the future. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with Cupshe.
Thank you for bringing this matter to our attention, and we look forward to resolving it to your complete satisfaction.
I have emailed them contact them try to sign into my account to return two packages and then I didn't receive one package and I have gotten nothing back. Nobody has emailed me a label or anything and then they told me to go to sign in to my account and it locks me out saying that my email doesn't exist horrible customer service no one to contact. I just want to return my stuff and be done with them.
Dear Andrea, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, we are updating some features on our website, and unfortunately, it caused some internal bugs when submitting the return label. Rest assured that we have reported this issue to the relevant departments, and they will solve this issue as first priority.
Secondly, we find that you placed 3 orders in total, and one of the orders was returned to the sender because of the invalid phone number. Sincerely sorry for the inconvenience. We will try our best to improve the issue and offer better customer service to our customers.
Finally, to express our apology, we also sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.
POOR customer service. They don't reply to contact forms (2x over 2 weeks). AND ignored my requests to unsubscribe 4-5x. I used the link at the bottom of the email and waited a week between each request. Even if it takes longer than the standard 10 business days. It would be nice if they replied to my 2 app contact forms to let me know 35+ days is the norm. They have bit off more than they can chew or don't care. It's not worth the 3 emails they send a day and lack of confidence I have in the company to order again. It's too bad.
Dear Jamie, we apologize for any inconvenience you've experienced with our email subscriptions, and we appreciate your patience while we address this issue. Your feedback is essential to us, and we are taking immediate steps to resolve your concerns.
Regarding your request to unsubscribe, we'd like to clarify the process. In our promotional emails, there is a function button that allows you to unsubscribe, which can be found at the bottom of the email where you can find the unsubscribe button. We understand that this process can sometimes be overlooked, and we apologize for any confusion. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you have raised. Please be assured that we will take the necessary steps to resolve these issues and prevent similar incidents from occurring in the future.
To solve your problem, we have sent you a message to ask for more information, please kindly check it later. Looking forward to your reply.
All bathing suits I ordered were made to fit someone shorter than 5'7". Did they use any models of average height or taller for fittings? Clearly no. Did they make the straps adjustable for average height or taller women? Absolutely no. Furthermore the return policy is absolutely bogus. Couldn't get my money back for products that aren't even made to fit someone of my height properly. Will never order from them again.
Dear Nicole， we are sorry to see that this experience did not meet your expectations.
Firstly, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. Actually. We are working with models with different body types, we've also posted some model pictures in different body shapes in the previous posts, please check our previous posts. Besides, we’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
Secondly, we had just checked your order information and found that the items you bought are not allowed for return or exchange. Please kindly note that we have different promotions periodically, and some items will be marked as final sales during the promotion period in accordance with the rules of each promotion. Based on the return policy, items marked as flash sales, final sales & special sales are not eligible for returns or exchanges and will not be refunded.
Anyway, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer.
Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour.
Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it.
As this is an error on their website listing why should I have to pay to return it.
After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation.
I'm now offered a voucher to cover the return postage for when I shop again.
I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
Dear Julie R., we wanted to reach out to inform you that our relevant department has been diligently working to address and resolve the color discrepancy issue you experienced with your recent purchase.
We understand the importance of ensuring that our products meet your expectations, and we sincerely apologize for any inconvenience caused by this matter. As a gesture of goodwill and appreciation for your patience and understanding, we have processed a full refund for your order. Additionally, we have also issued a coupon as compensation for the inconvenience you have faced. The refund amount has been credited back to the original payment method used for the purchase, and the coupon has been sent to your registered email address.
We want to express our gratitude for your continued support and understanding throughout this process. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.
Fell upon this site by chance when searching for a bikini for my holiday. So pleased I did. Found some perfect holiday items. All arrived in good time and beautifully packaged! One item was too big and they dealt with that very efficiently with no cost to myself I have now placed another order. Size is perfect too!
Dear Amanda, thank you for your five-star review. We dedicate ourselves to provide more variety of designs of our suits to meet our customers' satisfaction. We are also working hard to ensure every customer get packages within promised time limitation and are beautifully packaged. However, we are sorry to hear that one of the items was big for you. Please kindly note that the size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. Besides, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know that works. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
It is impossible to return items. The site doesn't work for returns, And what's worse is that there is no help from customer service. No one answers the phone and I've written three emails in which none of them have been returned. I will never order from this company again!
Dear Kathleen, we are sorry to see that this experience did not meet your expectations.
Generally speaking, our customers can submit a return or exchange request on the website within 30 days after receiving the order. The reason for the site not working may be that you entered the wrong order number & wrong email address, or you encountered an internet issue when you initiated the return from our website. Please make sure to enter the correct email address or order number and try again later.
In addition, there is a large number of customers' requests every day. It may take some time for you to wait for our response due to the peak season. But we promise to respond to every request within 24 hours by email. Please also kindly check your spam folder at the same time since the email sent by us can be considered junk mail. That happens now and then. If you don’t mind, we recommend our Chat service to you, customers usually get a response in a few minutes here.
What's more, the hotline service is available from Mon-Fri: 10 am-6 pm (EST), in addition, there is a large number of customers’ requests every day, and you may get disconnected occasionally. However, you can leave a message after the tone, our agents will call you once we receive your message and to help you solve the problem as soon as possible. Please rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response rate.
Finally, We would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
I've ordered bathing suits and dresses from Cupshe three in the past 2 years and the quality has been very good each time, especially for the price! All the items looked exactly as shown. It is important to check the size guide and material for each item. Any issues I've had we're handled in a very polite and efficient manner. I was also very surprised how quickly all my orders arrived! I would not hesitate to order from this web site again.
Dear Andrea, thanks for your great review. It's glad to know that you found nice suits at a good price at Cupshe. Cupshe is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described. We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
I ordered 3 very cute swimsuits from Cupshe, but unfortunately two didn't fit quite right. I reached out to customer service and they were extremely helpful. Their return policy is fantastic and give you several options. I ended up keeping the two swimsuits (bc I can wear different bottoms with the Cupshe tops) and they offered me a 70% refund back to my credit card and I got to keep both bikinis. I will definitely shop with Cupshe again!
Dear Sara, thank you for the 5-star review! It is our pleasure to provide great service to our valued customers. We regret to know that some of your suits did not fit. We will feed back to relevant department and make improvements. We are also working hard to provide more options in styles and designs for diverse body types. As a company aiming to offer the best service to all customers, Cupshe usually provides several options for return/exchange, to simplify the process and meet different demands from our customers. We are glad that your are satisfied with our return policy. We really can't wait to welcome you back soon on our website.
I was disappointed in the fit of the bathing suits - I found that they fit much smaller than expected (even after consulting the size chart), and the suits themselves did not look exactly like in the pictures online. However, when I emailed customer service to make an exchange, they responded almost immediately with excellent options for refund or exchange. I definitely will continue to be a customer, even if sizing up for my next purchases!
Dear Kamielle, thank you for taking the time to review your experience. We are striving for better quality and product performance. Our design department works hard to make swimsuits as consistent as the size guide and picture. Some swimsuits would have a different fit for different body shapes. We regret to know that the swimsuits did not fit you. We will do our best to optimize the size guide and hope it can be more helpful soon.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
I am always really skeptical ordering from these cheaper websites, but I just did not want to spend over $100 on a swimsuit so I went ahead and ordered two of the most reviewed and popular items. I just got my order today and tried on the bikini top and bottoms, both fit PERFECTLY. The order was delayed by a week which isn't too bad considering how much I love my new bikini. The quality is great. Obviously their sizing is a bit small, but as long as you stick to their sizing chart you should be fine. For example, i normally wear a size small top and I got a large and it fits great. Can't wait to flaunt it this summer and will definitely order more now that I know it will actually arrive.
Purchased from this company … will never make the same mistake again. Items are made non refundable after purchase (not on the page nor on the first confirmation email, just added in the future). The 'easy returns' are anything but, the link to the refund policy is faulty, the charge for returning is extortionate. DO NOT USE THIS COMPANY!
Dear Jen, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, we have different promotions periodically, and some items will be marked as final sale during the promotion period in accordance to the rules of each promotion. Based on the return policy, item prices ending in 0.99 and 0.95 are considered flash sales, final sales & special sales, non-returnable, and cannot be exchanged. We apologize for that it is not well-highlighted, therefore, some customers don't notice it. We will optimize it and hope it can be more helpful soon.
Secondly, we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Overview
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Chère Andréa Durand, nous sommes désolés que cette expérience n'ait pas répondu à vos attentes.
Nous avons constaté qu'un article de votre commande est en prévente. Il est donc actuellement épuisé et son réapprovisionnement peut prendre un certain temps. En règle générale, l'expédition de votre commande est effectuée dès que tous les articles en prévente sont réapprovisionnés, comme indiqué sur notre site web, ce qui entraîne un retard d'expédition. Cependant, votre commande a été expédiée et est en cours de livraison. Par ailleurs, nous comprenons que le statut de prévente n'ait peut-être pas été mis en évidence sur la page produit et nous vous prions de nous excuser si cette information a été oubliée. Nous travaillons activement à l'optimisation de notre site web afin que ces informations soient plus visibles et utiles à nos clients à l'avenir. Par ailleurs, si vous souhaitez recevoir votre colis rapidement la prochaine fois, vous pouvez également contacter notre service client pour fractionner la commande et privilégier les produits en stock.
Enfin, nous vous avons envoyé un e-mail afin que nous puissions discuter de ce problème avec vous et trouver une solution. N'hésitez pas à le consulter à votre convenance. À bientôt!