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Canada
1 review
4 helpful votes
Follow Grant M.
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Avoid spending money with these cretins at all costs! They are bad news. I purchased a page loader plugin *Page Loader by Bonfire Themes. It was buggy on my theme (Divi) and didn't work. Getting a refund is near impossible and they side with the author and not the purchaser. They deleted my questions from the support page and deleted my review to cover their tracks. Luckily I paid with Paypal so have some protection and I have filed a PP dispute of payment. When lodging the dispute the first thing that appears in Paypal from cash chasm:-) is they inform you that they will close your Cash Chasm account if you pursue a Paypal dispute (all good I won't be spending another cent with them). Buyer beware... Code Canyon aka Cash Chasm is a shady outfit who rip off consumers...

Date of experience: October 14, 2020
New York
1 review
0 helpful votes
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Run from this company
February 23, 2023

This company is absolutely ruthless. If you ask for a refund on a product that's not working correctly they lock your account, shut off all access to your purchase and leaves your website subject to complete destruction

Date of experience: February 23, 2023
Netherlands
1 review
2 helpful votes
Follow Joep K.
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In the beginning all software was checked and you were sure to have quality. Latest year there are many not functional plugins, or partly functional, no quality checked. Negative reviews of products are deleted, although they were fully substantiated

Date of experience: February 13, 2020
Italy
1 review
0 helpful votes
Follow Muluken S.
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Hello, I bought this web app " Smart School Management System "After we purchased, I saw that important packages is not included compared to the demo version which is prepared for selling.I requested support why you are not included that you shoed me on the demo version and they replied to pay another payment.Why do they show on the demo version nice thing and after purchased fake product? I bought many web apps in different websites, and the demo product is completely the same as the demo one. We never got such big problems in the past. Really It is shame. We have to stop them from scamming new buyer people.

Date of experience: September 26, 2023
Canada
1 review
9 helpful votes
Follow Raymond P.
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If you post a negative review of a plugin, you'll probably never see that review again. They just don't post it. And if you ever need a refund for a bad plugin, too bad, you won't get it. The plugins on CodeCanyon may seem like a good deal, but when only 1 out of 3 ends up being usable, you wind up spending more money than you would have buying from reputable sources that have fair money-back guarantees.

Date of experience: December 21, 2020
Turkey
1 review
1 helpful vote
Follow Denis P.
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You can't write a bad review about a purchase, it will just be removed. Just because a product has good reviews doesn't mean it will work! I do not advise using this service if you do not want to lose money!

Date of experience: August 18, 2022
GB
1 review
6 helpful votes
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Avoid
June 4, 2020

I bought a plugin that didn't work with my WP theme so I asked for a refund and heard nothing for a week so I took it up with Paypal. Eventually Envato (CodeCanyon) contacted me and said they'd suspended my account (I have other plugins with them) until I dropped the case with Paypal. Eventually, they gave me a credit note fr the amount. I wanted a refund. Will not buy from them again.

Date of experience: June 4, 2020
India
1 review
5 helpful votes
Follow Dhirendra M.
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They just remove 1-3 star reviews and keep 4-5 star reviews. This is really fooling users who read reviews before buy. I bought many items and 2 out of them are actually not working and have security issues, I gave rest all items 4-5 star and only these 2 items 1-3 stars.
4-5 star reviews are permanent and 1-3 star reviews are deleted.
How can we trust their reviews?

Date of experience: March 24, 2020
Australia
1 review
3 helpful votes
Follow Danny P.
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Codecanyon allows you to write reviews if it is 5 star only. If you give less than 5 stars although it is buggy code, they review your review. They delete the review and they hide the review button.
I purchase code packs and plugins from a seller called themesic. One year of support was completed, they couldn't fix the problem. Most of them are buggy. Anything for Perfex CRM, don't buy It will crash the whole system. I had to ask the Perfex team to fix the problem. Now they know the problem exist, I had to go legal fight to refund money. Now they block me from writing review. Don't know why.
These people sell buggy code and if you raise a question, then they block you. They have taken so much of my money.

Date of experience: November 6, 2021
Germany
2 reviews
9 helpful votes
Follow Richard M.
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OK. Look. Its a marketplace. They don't own what you are buying. But what they do is provide a mechanism for script writers to sell their stuff, and for people wanting them to buy them.

Has every script ive bought been perfect? Heck no. But Codecanyon.net handles issues with care and common sense, without some referring you to some "suck it up buttercup" fine print.

I always feel confident spending my money there knowing i will get value, support and should something go wrong, reasonable considerate customer service.

Date of experience: September 16, 2015

Overview

CodeCanyon has a rating of 1.3 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CodeCanyon most frequently mention and customer service. CodeCanyon ranks 32nd among Script sites.

service
13
value
13
shipping
11
returns
12
quality
13