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Expats and Military! DO NOT USE Citibank US! I was recently scammed by someone who got into my account and wrote bad checks. Citibank decided to close the account. They told me I could open a new account. I'm an American who works out of country as an international teacher. They refused to open a new account even through they told me in the security department that they would work with me. The new accounts department told me it was because I'm American who don't work in our country they would never open an new account for me. I would have to make a special trip to the United States in order to open a new account. Expats and Military beware Citibank is blaming you for your service! Avoid them like the plague! They will steal your money and blame you for anyone who gets into your account that scams you.
... two, actually. Because 2% cash back, unlimited, on all purchases, with no categories to keep track of and no real hoops to jump through, is as good a deal as you will find anywhere. The only thing I would ding them on is that they haven't always taken my side in disputes with merchants. I VERY rarely have a dispute with a merchant, but when I do, it's legit, and I expect my credit card company to at lest be neutral and side with who's right.
I had two legit fraud claims with evidence, but Citi ruled against me. Fine, I'm taking my business elsewhere as I found another card that offered 2% cashback. ADIOS.
They don't protect you from fraud while using Citi Double Cash Card. I had 2 legitimate fraud claims and backed them with plenty of evidence, but they sided with the fraudsters. What a joke. I will be taking my business elsewhere.
The fraud department at Citi is impossible to work with. Their questions trying to identify the cardholder goes way above normal. A sample identification question may be, what are the last four digits of your grandfathers second wife's SS number. Sounds like a joke buts it's not.
I love Citi bank. I've had a credit card with them for 16 years. They are so honest. They don't raise rates drastically. If you ever need something, there customer service is fantastic. I highly recommend them. I can't say enough good about them.
Do not trust Citi bank with your funds. I opened a business bank account with Citi. I have several bank accounts with multiple banks and this was the worst banking relationship I have had. My business is an international company which causes me to travel around the U.S. and internationally throughout the year. Citi never had bank locations, nor ATMs, in any of the major cities I traveled except my home city. Citi also allowed companies to draft money from my account without my consent. When I informed citi of the unauthorized drafts, they continued to allow companies to draft money from my account, and never reimbursed me for the unauthorized drafts. Citi customer service is horrible, and they do not truly care about their customers. Do not trust this company with your money.
Citi has a rating of 1.5 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Citi most frequently mention and customer service. Citi ranks 194th among Banking sites.