Overview
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My experience was a Great experience with Car Shield. I called opened a claim and needed a tow truck to transfer my truck to another auto mechanic and wasted no time. Claim processed the same day... part ordered and just waiting for a call to make a payment that I'm responsible for and collect my vehicle.
We have put a claim in and the vehicle is going into the shop tomorrow for the repairs. We will see how car shield pays the claim once the repairs are made and billed and if the payment is made per our contract.
Mark, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
I have an incredible expireance in the time that I need it my car windows motors in all four windows failed car shield received my call from the dealer as the dealer rep was trying to say you have service plan and that it was going to coast me. I stoped him before he could finish and told him wrong I have car shield im covered for it all. He was not happy could sell me a service plan. Lol tell me that I did not
Jose, thank you for sharing your experience and for confirming your coverage with us. We appreciate your clarity and straightforwardness, and we're committed to ensuring you receive the help you deserve anytime you need it. Please feel free to reach out if you ever need assistance moving forward.
More than likely going to cancel simply bc you have to continuously reach out to get anything followed up on. I was told they would contact my service provider twice for my jaguar. The work is done and yet to hear anything from Car shield. I don't want to be pushed to continue service for them to ghost me when I actually need help. They make themselves essentially unreachable outside of business hours with 0, follow up. I would recommend endurance and sadly will pay more just for the reassurance that someone actually cares to fix anything as opposed to a simple profit from subscribing.
Seth, thank you for sharing your experience. We understand how important clear and timely communication is, especially when your vehicle is in need of repairs, and we’re sorry to hear this has been frustrating for you.
All calls are recorded for quality assurance, and on your initial call to start the claim, it was noted that a representative explained the dealership would need to contact us directly to initiate the process. That said, we recognize your disappointment with how the rest of the experience was handled and are currently reviewing the matter further.
We’re more than willing to go over the claims process with you and address any questions or concerns you may have. Please don’t hesitate to reach out to us at 1-800-587-4162—we’re here to help.
When I took my car to Pep Boys for an issue with a front end sporadic vibration, they found three problems that needed attention. They took pictures and contacted Car Shield. I did not have to do anything more. The work was done very well and in a timely manner, and I only had to pay my deductible (which saved me many dollars).
Kit, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
I needed my air conditioner replaced. Car Shield refused to pay for all the parts necessary to repair it correctly so I had to make up the difference. The plan had a $250 deductible and I had to pay an additional $700, a total of $950 to get it done completely. When I figured the plans monthly payment of $169 that I paid for 6 months before I turned in a claim, I didn't save any money at all.
Janet, thank you for sharing your experience. We understand how frustrating it can be when a repair ends up costing more than expected.
In reviewing situations like this, it’s important to note that certain parts were not listed for coverage under your contract. Additionally, there were differences in the labor hours reported by the repair facility and those verified on a nationally recognized labor guide.
We know how important it is to feel confident in your coverage. If you’d like us to go over the specifics of your claim or policy in more detail, please contact us at 1-800-587-4162. We're here to help.
Did not cover pressure test! Then needed the diagnostic would not cover it either. Need an engine should have been a $500 deductible would not pay one cent. Had it towed from my house car started giving me trouble 4 blocks from home accused me of driving so won't pay. Starts fine no signs when starting. It lost coolant after I got home never smelled hot or overheated. Guess the thermostat stuck closed caused whatever happened. They just don't want to honor. Don't understand any circumstances get car shield!
Bonnie, we understand how disappointing this experience must be, and we truly regret any frustration it has caused. Upon review, the claim was denied based on specific exclusions outlined in your contract. If you have any questions or concerns about your claim, please don’t hesitate to contact our Customer Service team at 1-800-587-4162.
I am cancelling my services as your member do not uphold their agreements, I had a charge recently reversed as I am unhappy with services, and right after the charge was reflected to my account, I was charged for it again. Your agents are $#*!s and do not care about the people they service and I want a refund for my last two months, as I have received 0 benefits from CarShield, and the customer service is the worst I've ever seen!
Michael, we apologize for any confusion regarding the payments on your account and for the inconvenience this has caused. Upon further review, we can confirm that two payments have been refunded.
We understand how frustrating this experience must have been, and we are always working to improve both our processes and the timeliness of the claims experience. If you have any further questions or concerns, please don't hesitate to contact our customer service team at 1-800-587-4162.
Today's vehicles are loaded with expensive electronic equipment. Some parts can cost thousands of dollars. Car Shield covers every major part except for wear and tear. Coverage of one part could pay for a couple of years of premiums.
Thank you so much for sharing how our coverage has brought you peace of mind, Stanley. Protecting your vehicle’s complex components is exactly why we’re here, and we look forward to continuing to provide reliable support whenever you need us.
I am a gold member having my previous truck covered with Car shield and no clams. My 2015 ford explorer has been covered for 7 months and started with 139,266 miles and now has 139,538. This car is not used that often; I change my own oil but cannot show receipts for service. We need a water pump and have not been approved?
Sidney, thank you for sharing your concerns and for being a loyal CarShield customer. We understand how important your coverage is, especially when unexpected repairs arise.
Upon further review, it appears that the claim is currently being reviewed. We encourage you to contact us at 1-800-587-4162 so we can further discuss the details of your claim and provide any assistance needed as the review process continues.
We’re here to help and appreciate the opportunity to support you.
When our truck would not start we thought it was the battery. What we found out is the alternator was not working. We called Car Shield and got immediate help. They made sure we had our truck back as soon as possible. We would recommend them to anyone whose warranty is no longer in force. Great company! Thank you Car Shield!
Becky, thank you for the wonderful feedback! We're so glad we could step in quickly and get you the help you needed. It’s great to know your truck is back up and running and that you felt supported throughout the process. We truly appreciate your recommendation and are proud to have you as part of the CarShield family!
I spoke with Nick regarding replacement of my front brake calipers. I know pads & rotors are normal maintenance parts. He was very patient, walked me through everything and greatly calmed my worried mind. Replacement is scheduled, the service provider was very professional, clean organized shop. I do not anticipate any hassles
Between the mechanic and Car Shield I did nothing but take my car in. Car Shield was the best at getting our rental and our car repairs done quickly and it only cost me 100 bucks. I've been a Car Shield member for about four years. This was my first claim on it and I'll tell you what I am a member for life.
Ryan, thank you so much for sharing your experience! We're thrilled to hear that your first claim went smoothly and that our team was able to assist quickly with both the repair and rental process. It’s great to know that after four years of membership, we could deliver the level of service you expected and deserved.
We truly appreciate your loyalty and are honored to have you as a member for life. If you ever need anything, our customer service and claims teams are always here to help—just give us a call at 1-800-587-4162.
Always treated with good respect and care. Never had an issue with Car Shield. Always have took good professional care whenever I call. Always a good experience. When ever I had to move my payment there was no problem.
Eva, thank you for your kind words! We’re so glad to hear that you've consistently had positive experiences with our team. Providing respectful, professional service and flexible support when you need it is exactly what we strive for. We're honored to have you with us and look forward to continuing to serve you!
I had a unexpected breakdown trying to get home with a injured leg. Car Shield made everything stress free. My car was repaired the same day and Car shield paid for over half the repairs. Now the only pain I'm dealing with is my leg. Thank you Car shield
Michael, we’re glad to hear we could help make a stressful situation a little easier for you, especially while you were dealing with an injury. It’s great to know your vehicle was repaired the same day and that we could assist with the costs. Wishing you a speedy recovery—and thank you for being a CarShield customer!
My experience with Carshield had been very good. I am checking to see if there is a Carshield card that I could get so I don't have to keep searching for Carshield information when I need it? It would help a lot, thank you
Vincent, we're happy to hear you've had a good experience with CarShield! For easy access to your coverage details anytime, we recommend downloading the CarShield app. It keeps all your information at your fingertips so you can take it on the go. For further information, feel free to contact our customer service team at 1-800-587-4162.
This was my first time using our policy so I thought it would be difficult. To my surprise it was quick and easy. No problem finding a repair shop and no problem getting the claim approved. In all, it took two days to get everything done. Very pleased with the whole process.
Gloria, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
The air conditioner went in my car. I had never used my Car Shield protection at this point so I called them to find out how to proceed. I was a little worried because my auto garage, a Ford Dealership, would not accept Car Shield contracts and they are the only place I take my car for it's regular maintenance but the Car Shield representative spoke to them, found that out and then recommended a Midas dealership in my area that would so I took it to Midas. They, not only fixed my car that same day, but were in contact with Car Shield and handled all that for me. I was, pleasantly, surprised that Car Shield paid over half of the bill immediately and I paid my portion. It was a very easy, convenient and pleasant experience.
Hi Maryjane! We're so glad to hear that your first experience with Car Shield went smoothly and you found the perfect solution through Midas—it’s great when everything comes together easily in a stressful situation. Thanks for sharing your wonderful experience!
When my car would not start I had no choice but to call on Car Shield for assistance. They were in contact with me within minutes. The driver called and told me he would be there in 20 minutes and he was. He was very courteous and told me I could go and relax, he was able to proceed without me and so I did.
Thank you so much, Jane, for your kind words and for trusting us during a stressful moment. We're delighted to hear our team was prompt and made the experience as smooth as possible. Please don’t hesitate to reach out if you ever need anything else—we’re always here to help!
The Mechanic had no problem contacting the claims department. My car was ready a day. Carshield saved me money. Of something that would have cost me 2900. 00 Thank you Carshield. Best thing i ever did.
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Yvonne, thank you for sharing your great experience! We're glad your claim was handled quickly and efficiently, from the tow truck to the parts order. We appreciate your patience and look forward to getting you back on the road soon!