1. On a positive, the customer service staff I talked to were respectful and acted professionally.
2. Before I took my vehicle to Friendly Chevrolet in Dallas, TX, I contacted American Car Shield to make sure that the dealership was one approved by you. I was told they were leaving me to believe that they agreed to your terms and conditions. As the claim processed proceeded, I was told that they took Car Shield but did not adhere to your pricing. I would have taken the car elsewhere had you been upfront about Friendly Chevrolet's position.
3. On June 17,2025, I took the vehicle to Friendly Chevrolet to service the air conditioning issues being experienced. They did a diagnosis of the vehicle and proceeded to file the claim with you on June 20,2025. 4. After receiving a message from you on June 20,2025, I contacted your customer service later that day and was told the claim was approved and a rental car was arranged for me.
5. On June 23,2025, I received a message from you stating that I needed to call your customer service about out-of-pocket expenses I would have to pay and that work would not start on my vehicle until I agreed. Why did it take three days to notify me of this? Why was this not communicated three days earlier when the rental car was arranged?
6. On June 23,2025, I was told that I would have out-of-pocket expenses of about $800. Reasons given included your not paying for the diagnostic expense (how can a claim be made without diagnostics) and parts expenses that exceeded your payment chart. Based on my original communication with you I expected expenses of $50 – my contract deductible. Why would your customer service representative inform me that Friendly Chevrolet would not honor your pricing? Why would I not be informed of Dallas/Fort Worth repair facilities that would? At a minimum you need to educate your customer service staff to make it clear up front that the repair facility being used may result in additional expenses. In addition, you need to provide full communication upfront – taking three days to inform me of additional charges results in my having to accept them because starting the whole process over results in a minimum of another week to complete repairs, additional diagnostic charges and rental expenses. I picked my vehicle up on June 26,2025, at an expense of $801.89, far above the $50 deductible. I waited until today to write this letter to try and take emotion out of the letter. This has been an extremely frustrating and expensive situation resulting from poor communication and service from you.

I haven't had no issues with my car so I couldn't tell you or rate you

Most of the things I tried to get fixed wasn't covered. We call not covered, I still pay for a lot. And I thought I was covered.

Treated me with respect 🙏🏽 💯 THAT'S IT FOR NOW No compliant no more to say

See above. See above. See above. See above. See above. See above.

The Customer Service People, were Very Helpful, and Kind and Understood My Problem,

Very pleasant. Wasn't aware of the deductible but overall pleased.

It was a good experience! Representative was very nice. I WOULD RECOMMEND CAR SHIELD.

Great!

Not the greatest!