Overview
Care.com has a rating of 3.4 stars from 12,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Being forced into premium status without speaking to the dog walker is an absolute farce. Had to pay for the full month. As it turns out, after speaking with the dog walker, she could not accommodate the times needed, and since her appointment was already booked, the cancellation fee was greater than the dog walking fee. Cancelled premium, but felt taken advantage of and nowhere on the website to share the frustration. An absolute rip-off!
I did have a chance talking with Averie.B and we fixed the schedule and she agreed to show up, I was very disappointed no pick my call even txt never or email no call no show just hoping that someone will accept my offer and not make me regret my Money in this app.
Thank you for your feedback! I just wanted to make you aware that you have the option to post a review if you'd like; you can find instructions on our Help page here: https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We will be reaching out to you with more details via email. In the meantime, if you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Website kept freezing, had to constantly restart the app, unable to set up different rates for different nannies, unable to change the rate once set - difficult to navigate payments or change nanny schedule.
Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners [https://help.care.com/s/contactus]. Please include Reference Number REV-025124 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
The app is terrible. It runs behind. It cancelled my job sitter because my credit card flagged it as fraud. There was no option to go back in and say run again. Then it wanted me to hire a new sitter after I'd set up the first one. Lastly, it says it will charge when service begins. It already charged my card for a service beginning in five days. Not impressed at all.
We apologize for your frustration, Brooke! The charge you're seeing may be a pre-authorization hold from your credit-issuing bank. This is a common practice for validating a credit card before running a transaction. You are only actually charged when the service takes place. But please let us check your account for you to confirm this, and to assist you with your other concerns! You can reach us via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-025219 when you message.
After using agencies we decided to try direct hire for mom's care. Started looking Saturday and by Sunday I'd interviewed 2 and chosen our carer. She started Monday morning.
We are thrilled that you had success using our site! Thank you so much for letting us know!
Our Nanny was hit with influenza so we posted on Care.com hoping to find last minute care. Within a few hours, we were connected with a reliable, energetic sitter that fit our needs. The process was simple and effective.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I was able to book a sitter for my 14-month-old daughter. Although Care.com recommends researching people before you book or let them into your home, they do not provide the individual's last name. Fortunately, the sitter I booked was forthright with that information and I found her lovely. However, not providing the last name or verifying the credentials of the people who apply to your post, it's like applying for a job and not giving your last name. More than a job, we are letting these people into our homes to care for our loved ones, without being able to vet them.
Thank you for your feedback! Safety is our top priority, and as part of our commitment to this, all caregivers on Care.com are screened and have their profiles reviewed. We don't provide our members' last names to protect their privacy and instead allow them to make the decision as to when they feel comfortable sharing this information with a potential employer. When you book a caregiver, please be assured you are able to message them and can begin your vetting process, including asking for their last name. When sending a booking request, we suggest you include a personalized message to start a conversation with potential caregivers, and send your request far enough in advance that you have ample time to prepare and evaluate those who respond. And as always, you can cancel the booking if you feel uncomfortable with a caregiver. We are happy to help if you'd like to discuss further; please reach out to us reviewteam@care.com and please include Reference Number REV-025316 when you message.
Made booking a sitter super easy and had great options available. I don't know if this is a new feature but the first available person to accept the job gets hired versus when I previously had the option of choosing. Also, no way to edit hours after posting your job but have to cancel.
Thank you for your feedback! We're so glad to hear you've had a good experience using the site! I just want to take a moment to explain that you are able to choose your caregiver when using the booking feature; when caregivers respond to the booking request, you can choose to confirm the sitter who you’d like to book. Please check out our Help article for how to book a caregiver at https://help.care.com/families/s/article/How-do-I-book-a-babysitter-and-pay-through-Care-com?language=en_US for more details. I'd also like to assure you that you can edit your booking request before it's confirmed, as long as it's more that 6 hours before the booking. We would be happy to assist you with future bookings or with any other questions if you'd like! Please reach out to use at reviewteam@care.com and please include Reference Number REV-025327 when you message.
Amy stayed with our dog for 3 weeks while we were out of the country. She dealt with frigid weather and frozen pipes competently, keeping us informed, but handling issues confidently. She took wonderful care of our dog. We are so grateful for all she did to allow us to enjoy our time away, knowing that she had the home front covered.
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025207 when you message.
I could not be more pleased with Sara's performance. My two cats, who I was convinced would be hiding when Sara showed up, met her and gave her lots of purrs. I would hire Sara again in a heartbeat. Great job!
This is fantastic! We're so happy you found such a great pet caregiver! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include Reference Number REV-025362 when you message.
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. I am so sorry for any frustration you've experienced. We're a paid subscription service and not a free service and I am sorry if you weren't aware, as this was never our intent! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. Also, I just want to explain that we also offer a free membership to families searching for care so members can browse profiles and post a job to see if you get responses before they decide if they want to make a financial commitment. The paid membership is required to begin the screening process such as running background checks, contacting caregivers for interviews, and checking references. From your review, it sounds as though you were using our Booking feature to find pet care. Please don’t hesitate to reach out to us so we can assist you with this; you can reach us via our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-025146 when you message.