Card CookieReviews 242

Purchased Lowe's gift card and it would not work-Tom from customer support resolved the issue quickly

I've been using card cookie for a while I had a small issue they fixed it immediately and helped me out definitely worth buying all your gift cards here.

Nowhere does it state during the card buying process that you're not gonna get your card immediately instead you have to find out whenever you don't receive the card in your email after the purchase and you go dive in through the FAQs and it'll state that you'll get it within 24 hours 24 hours later then you'll have a message in your email saying you have to verify your identity through stripe and submit Selfies with your ID and the only way to contact card cookie is through email which they do not respond in a timely manner, and if you get on Facebook and you look at those reviews, everybody who has a problem has the same problem and the people who recommend it are either people who work for them, bots, or generated from fake profiles from the company itself because all the good reviews pretty much say the exact same thing just in different forms and it's obvious to tell that their generated reviews seems like this company has went and put all its effort towards making it appear as though it's a legitimate Company to use when in fact, it's not I don't see why I would have to verify my identification through stripe, which is awfully funny because I use stripe with another app so they should already be able to verify that I am who I am and here it is 48 hours later and I still don't have a gift card and my family doesn't have dinner. My dog doesn't have food and all the plants in my greenhouse are dead because I'm still unable to make my Walmart order to purchase dinner for my family food for my dog or heat for the greenhouse to keep my plants a lot.

My husband purchased some gift cards yesterday and everything was fine. Today we got a notice that the cards wouldn't be sent until he sent a photo id and a selfie. Had to cancel the order. Do not feel at all comfortable since this company has our credit card info and now wants a photo id. Hello... sounds very fishy. Will not be coming back in the future!

I ordered a gift card from Card Cookie but the value was not as advertised. Their customer service wasn't responsive enough which left me frustrated. They offer tempting discounts, I'd advise being cautious and reading reviews before making a purchase.

"At first, I was skeptical, but I bought a 10% discounted Target gift card and received it via email after a short period of time. It worked, and I'm happy with my purchase."

Best vendor in town when you want discounted gift cards. The Customer Care team is fast at communicating my concerns and fast to deliver. I have been a loyal customer for many years and never had a problem with them. You can definitely trust that the gift cards they are selling a valid and legit. Thank you Card Cookie!

The worst billing system I've seen in my life, you never know if they're going to send your card or if they're going to cancel it, other than that the shipping time line is insane

I had a problem with their verification process, even though I have 40 years of excellent credit history.

When I place an order to buy a card, it is cancelled by them.

I have emailed them 10 times---THEY WILL NOT RESPOND!1

What TERRIBLE TERRIBLE (as in non-existent) customer service. They should be ASHAMED of their LOUSY LACK OF courtesy and respect to customers.

AVOID... AVOID... AVOID...AVOID.!

I had issue with the amount that was supposed to be on the Card. Sent them an email they resolved the problem with in three hours. I have been using them since 2021 only had two discrepancy. I would recommend them highly!

I'm a regular buyer on Card Cookie. 99% of the time, everything is fine. In the 1% of the times I have had issues, the support has been ultra quick to respond to my issues and resolve to my satisfaction.

I could not recommend Card Cookie more!

I made several purchases from them without issue. Then my card was compromised the day I made a cardcookie purchase & my bank froze this trasaction along with several other fraudulent charges. I later confirmed the cardcookie transaction was valid & my bank unfroze it, but my cardcookie account is still blocked & they are completely non-responsive.

Have been a customer for awhile with no issues. This week I purchased a card with no issues and then needed a couple more. Suddenly my credit card being authorized and me being a verified customer were not sufficient. They wanted me to upload my drivers license or passport into a link they provided. You must be joking. You want me to upload personally identifiable information to some place that I have no idea who has access. No consumer should do this in a time where identities are being stolen. Lost a customer. I urge you not to do this either.

On the rare occasion that a card does not work, they quickly resolve the problem with a replacement card.

Cardcookie is by far the most reliable source for secondary market gift cards I have found online. Only on extremely rare occasions have I had an issue with a card, and they have always fixed it for me promptly.

I rarely have any issues with any orders, but in the event one occurs, CardCookie is always on top of it. The experience is quick, seamless, and trustworthy.

I've been a customer of card cookies for the past few years. I contacted the customer service center because there was a slight problem with purchasing and using the card. They responded very quickly and solved the problem, even though it was Sunday. My experience was very pleasant.

Do not expect to buy from this vendor and get gift cards right away. Out of my nine separate orders, only one went through with no problem. Now they want all this verification -- and from what I read, that may not solve the problem. Forget responsive customer service.