BuyBuyBaby

I recently bought a cupboard which was damaged. There is no number to call. Customer service kept emailing me different requirements when I just wanted an exchange. As soon as I sent what they asked they demanded something else. They will not help you if there is a problem with their product.

Horrible customer service was told they will call back in 24 hours and still nothing. I went to pick up my furniture and was told they will not release it to me by myself since it was to heavy 150 175 pounds which I can handle it. There was no help in the store and would have to come back another day even though I purchased and was told it was ready for pick up and drove down from New York

Warning, this is not the same company since the returned after bankruptcy. The new website appears to be a sort of middle man without any idea of what their actual inventory is. I order a nursery set and it took 10 days for them to figure out they didn't have it.

Customer support does not seem like real people or they are in another country. Expect responses like "Please be rest assure I will treat your request on priority and will resolve this at the earliest". There is no option to call them.

Based on my experience with the order and customer support, I would be skeptical of the products they do actually ship. Beware.

Worst experience with this brand. We are expecting a baby and wanted to shop bunch of items worth $800. We researched and decided to also apply for reward points as we were getting a great deal because of it on thanksgiving. After placing order, they cancelled it but they did charged us for the reward points. We contacted the customer care 2 - 3 times and all were useless. We tried through different account as well and had same experience.
Also when I registered for baby shower, they welcome bag contained only a manual, bottle, pacifier and on sample of lotion.
Completely disappointed with the service.
Will never waste time again at this brand.

For the last couple of weeks I have been trying to make a purchase online and i cannot go any further then choosing my address because the proceed to savings and payment button does not do squat diddly doo(nothing!). I tried calling customer service and using the chat but no one answers. I am beyond furious. Just take my goddamn money and give me the things i want to purchase!

I visited the store January 16th and purchased a contour changing table pad for $39.99. Over the last week, I have purchased over $1500 in baby items there for my daughter. She realized upon setting up the baby's room, that the changing pad was missing. I told her to just take the receipt to the store and explain that somehow they did not get it bagged with the other items. They said that they can't do anything about it. I am about to have her bag it all back up and we will go return it. Absolutely terrible service. They essentially told her that their inventory count matches so she must not be accurate. Then told her they only do inventory every 2 years. She's 9 months pregnant and due next week. I am so disappointed by how they treated her today. I will never shop there for my her again. Buyers beware

I placed an for a Graco pack n play yard ( Rock N Grow) in Hamilton, which, is not even on their website now. An order of $356.99 on April 17,2023. The day after the order was placed I emailed customer service but was notified that their customer service email box is not monitored and was given a link to it's parent company's customer service email ( Bed Bath and Beyond) but, when I clicked on the link I got a pop up message stating the page could not be found. Today is April 27 and still have not received a single correspondence. No order confirmation. Nothing. Now they have a message on their site stating that they have decided to begin winding down operations. Do not order from Buy Buy Baby or it's parent company Bed bath& beyond. You won't get your item nor will you get any help from customer service

I ordered a carseat on 7/3/23, the site said it would ship 3-5 days. It is now 8/6/23, over a month later, & I have not received it. Even the tracking number doesn't tell anything. Very disappointed...

So I bought a Eddie Bauer diaper backpack from my granddaughters baby registry she put it on their site around Aug baby due in Dec. Ok so I bought her this item. Ok baby is born end of Dec ok she starts using it the middle of Jan the straps are already tearing and I paid over $80 for this item I contact the company and they tell me the warranty starts as soon as you buy it I told them she couldn't use it until after baby is born so the warranty should start then they told me no. That is the stupidest policy I have ever heard of. They simply don't care. So I'm out $80

The company went bankrupt and I had a gifted gift card but every time I went to buy something it was out of stock. Then to find out I cannot use the gift card now that they have reopened. What a scam.